23243 comments found.
I want to purchase your Porto Wordpress theme and I have a question regarding the template. Do you know if this template https://www.portotheme.com/wordpress/porto/shop22-wcfm can be expanded wider to make the website homepage more full like this template https://www.portotheme.com/wordpress/porto/shop7/ homepage?
Hello.
Thanks for your interest in our theme Of course, you can build it. Porto has various Page Layout theme options.
Best Regards.
Hello Author Team. You did not answer my question. I asked you a specific question about specific template. There is only one homepage option and only one homepage layout for this template https://www.portotheme.com/wordpress/porto/shop22-wcfm/ . Please read my question again.
Hello, @herbalworld,
If you want to make the home page fullwidth only without any gaps on sides then you have to change the layout from Page View Options by editing the homepage as Wide Width.
Regards, P-THEMES.
Hello, I saw a website which was built with Porto Theme and I was very curious to know with which demo this website is made. The url of the website is https://leonardofash.com/. Can you please provide the demo they are using? I want to use the same grid layout but for another purpose, not clothing. Please help me with this question asap, i want to buy this theme.
Hello. Sorry for the late reply.
Target website is built with our porto theme but they customized our demo. But i suggest the Shop Demo 12 of our Theme. https://www.portotheme.com/wordpress/porto/shop12/ And also we can help you customize the website. https://www.portotheme.com/forums/forum/job-board/Best Regards
Hi Team, Product descriptions are missing for some products in my woo commerce store. I guess that’s a glitch in the theme. How do I rectify that?
Hello, @silwines,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, Thanks for the prompt response. Yes I have created a ticket as well and the ticket ID is #21031
Hello, @silwines,
We have already solved and replied to your support ticket, so please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
hi, does variation gallery supported by porto theme? I saw option for variation gallery, but when I add images, the gallery not working
Hello, @azmancs,
Unfortunately, we do not have the variation gallery feature in our theme for now, so you have to try with any third-party plugin which better meets your requirements,
OR
You can submit it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it and note it down for future upcoming updates of the theme.
Regards, P-THEMES.
Hi, Live search based on SKU is working. But, if i put the sku and hit Enter instead of clicking, the results page shows no result. Is there a workaround?
Hello, @arymaynart,
Theme Live Search: This option will help the user to see the live results in the search bar of the header when the user tries to type the term in the search field. But, the User has to choose the specific term result as needed by clicking on the live search result. Just pressing enter key by adding the term in the search field will show nothing on the search result page because it is a live search and it is built like this in the theme.
For further explanation, please read this thread: https://www.portotheme.com/forums/topic/how-to-use-porto-live-search-and-yith-ajax-search-and-the-difference-between/
Regards, P-THEMES.
I know what a live search is. But, unfortunately, we cannot control user behavior. If the user chooses to use live search, the theme needs to offer an alternative that shows results when they don’t use live search. With all due respect, to me that sounds like justification for not doing things right. Every ecommerce that offers live search shows results when the enter key is pressed. Even in older versions of the theme it worked like this. I don’t understand why you changed this. Does anyone else agree with me or am I talking nonsense?
By the way, there is a bug on templates builder. It does not show the placeholder image seleced on Woocommerce > Settings > Products > General > Placeholder Image.
Hello, @arymaynart,
1. We are sorry but that is how the live search works, If you want to enhance its functionality then please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it and note it down for the future upcoming updates.
Alternatively, please try to use the Yith WooCommerce Ajax Search plugin.
2. Could you please contact us via our support system and explain that bug there with a small video clip, so that our experts will look into it for you and help you out?
Regards, P-THEMES.
i need to change my domain so what i can to do ?
Hello, @elamrawi,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I try to update my theme but failed, Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @suzai,
I have found and whitelisted your IP, Please try to re-register the theme and try again, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Problem solved, TQ
You’re Most Welcome!!
Hi,
The changelog for version 6.8.5 mentioned: ‘Security issue of live search’.
How severe is this security issue? Was a CVE issued?
Thanks.
Hello, @kool007,
It was not the major one but the minor one, and we have fixed it, so no need to worry about it, update the theme and Enjoy using Porto 
Regards, P-THEMES.
Hello, could you tell me why some items from the portostudio library do not appear for me with the header models? I don’t know what I’m doing wrong, could you help me? Thanks
Hello, @AndyBCC,
Could you please share the screenshot of your issue for my better understanding so that I will check and assist you accordingly.
Regards, P-THEMES.
Hi uploaded the wines demo and my site got crushed… https://shop.topitupdistributor.biz/ kindly help
Hello, @marloneos,
Could you please contact us via our support system with your site WP Admin Login and Cpanel Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
Hi, my website was working fine but suddenly the complete layout got changed. Each and every element on home page and on other pages got misplaced from its actual arrangement. kindly help, tried to restore backup but that doesn’t worked. I am using WPBakery Page Builder.
Hello, @abhisoftsol,
This is not our theme but your site’s SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hi, this helped, tanks a lot.
You’re Most Welcome!!
Hello, @alohasmartphonedn,
Which specific Icon are you talking about? Could you please provide me the specific screenshot having marked on the icon, so that I will check and assist you accodingly.
Regards, P-THEMES.
icon search icon in the bottom right corner of the thumbnail image of the post.
Hello, @alohasmartphonedn,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.blog .porto-tb-featured-image:hover .zoom {
opacity: 0 !important;
}
Regards, P-THEMES.
i tried and it doesn’t work.
Hello, @alohasmartphonedn,
Ok then could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, my site is not mobile friendly on mobile ? Can i help you?
I disabled the plugins and reinstalled and tried but it didn’t work.
Hello, @drcslm,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I’m excited to try out this theme though I’m new to shortcodes. I need help and assistance on how to create pages using certain shortcodes, like the porto FAQ. Once I add the porto FAQ on a new page, then what? That’s where im lost LOL. I apologize for being a newbie but I had to ask instead of wasting my time surfing the net and getting nowhere, even Youtube. Any instructions or videos would be very helpful since I’m a visual learner. Thank you for your patience!
Hello, @seanthadlock,
That Porto FAQ shortcode shows the FAQs you created on your site, If you did not create the FAQs yet on your site, then please navigate to the Porto >> Theme Options >> FAQ and turn it on from there: https://postimg.cc/jD5HsCvM and then you have to create the FAQ’s on your site: https://postimg.cc/gXDyzR9B and like that it will show those FAQ’s on your site where you use the Porto FAQ shortcode.
Regards, P-THEMES.
THANK YOU! Just made the FAQs page and loving it!
Hello, @seanthadlock,
You’re welcome! I’m glad to hear that you’re loving the FAQs page. If you have any further feedback or suggestions, feel free to let me know.
Regards, P-THEMES.
Hello,
Please advice
1. When I add a shortcode in any page whether it’s content bottom, inner or top it adds an extra “] The block is being displayed well but the issue is that extra “] at the bottom. Please see screenshot https://monosnap.com/file/blrcgisfyk47dxX9xhGs1DBu8w9mKf
2. How can I add the shortcode in the Theme Options/Layouts/HMML blocks/Content bottom field, but exclude to display on certain pages
Basically, I want to a standard shortcode to display for all newly created pages automatically, but on some I want to use a custom content bottom shortcode which I’ve created.
Thank you in advance
Regards,
Hello, @naarwebz,
1. For that extra “] you have to check the block by editing it, it seems to have some issue with that block content or elements OR contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
2. Unfortunately, this is not possible, If you will set the block shortcode in HTML under Theme options >> Layout, it will be global for your complete site on all the pages, If you want to display it on specific pages only, then you have to use the shortcode by editing the specific pages.
Regards, P-THEMES.
Hello,
Thank you for your response. I will get in touch for this issue once I have migrated from localhost.
Take care.
Sure, anytime, we are always here for you
I love this theme! In plug ins panel , for the slider give me this msg “There is a new version (6.6.12) of Slider Revolution available. To update directly register your license key now or purchase a new license key to access all premium features.” How i can update it ? Where i can find the license key for slider ? Thanks in advance
Hello, @ArtDigitalNoise,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
And for the plugin update, Please go to Appearance >> Install Plugins and try to update the plugin from there, OR contact us via our support system so that we will help you out with the latest update of the plugin.
Regards, P-THEMES.
Hello. My product pages are broken. As I sent in the picture. How can I fix this?
https://www.witramedikal.com.tr/urun/witra-2-motorlu-ekonomik-hasta-yatagi/Hello, @umituz,
I have just tested your provided URL and it is working perfectly fine for me, here is the screenshot: https://postimg.cc/5HzMTD24 it seems to be the cache issue at your end, please try to clear the cache of your site and check back again.
OR
If you are using the Skeleton Mode, then please try to disable it from Porto >> Theme Options >> General and check back again.
Regards, P-THEMES.
Hello. How can I translate the text “Load More” into Turkish?
Hello, @umituz,
You can use the Loco translate plugin and translate the text into the Theme and WooCommerce plugin language files, Please read and follow the instructions written in the thread here: https://www.portotheme.com/forums/topic/is-there-turkish-language-support/#post-731
Regards, P-THEMES.
Thanks..
You’re Most Welcome!!
Hi Porto,
Just to let you know about a possible error. Single image widget you cannot use custom sizing. 100×100 results in an image not showing, just the image title. Version: 6.8.4
Image only shows with thumbnail, medium and large options.
Thanks Badd.
Hello, @badd,
Could you please explain your issue more clearly, if possible with some screenshots or with a small video clip for my better understanding, so that we will check it for you and help you out accordingly?
Regards, P-THEMES.
Hello, @badd,
I have just tested that element at my end on my test site and it is working perfectly fine for me, here is the screenshot: https://postimg.cc/5HzMTD24 please make sure that you are using the very latest version of the Theme and WP Bakery plugin, OR try to regenerate the image thumbnails and check back again.
Regards, P-THEMES.
hi, sir. I have a questions, that if i have a woocommerce shop for T-shirt with customer upload picture, Do the woocommerce have this function , if not and what element should I use, thanks a lot
Hello, @cmtendency,
Sorry for the inconvenience but by default WooCommerce does not have that functionality, so you have to try with any third-party plugin which better meets your requirements, but at your own risk.
To enable this feature in your WooCommerce shop, you can use a plugin called “WooCommerce Product Add-Ons” or “WooCommerce Product Add-Ons Ultimate”. These plugins allow you to create custom fields for your products, including fields for customers to upload their own images.
Regards, P-THEMES.
