4030 comments found.
Hola, tengo una licencia comprada y me gustaría adquirir una segunda para realizar una nueva web. ¿Tengo que volver a pagar la plantilla completa? ¡Cuesta el doble de cuando la adquirí! Saludos
Hi,
If you want to use the theme for another website, you have to buy a new license for that site. With one regular license, you can use for one website only.
Best Regards,
PenciDesign
US$ 73.81 ?? Inicialmente la compré por 30… me parece un poco fuerte que me cueste el doble siendo ya cliente… Gracias de todas formas
Hi,
It seems you bought the theme during our theme discount campaign. The correct price now is $59 for one license, and you will receive free 6 months of support from us.
Best Regards,
PenciDesign
In new features like Pay Per Post, you guy’s haven’t listed Indian Currency. This is really dissapointing.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
how to unregister the theme from a domain
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
presale question: does the cloud library only work with elementor, or can you use the cloud library just using the standard wp customization? I don’t want to use elementor or wpbakery
Hi,
Thank you for your interest.
Unfortunately, at this monent, the cloud library only work with Elementor. Elementor is fast & easy to work with our theme.
Best Regards,
PenciDesign
Does this theme support BuddyPress 11? I do not see it listed on the listing page, only up to 10. Are there any conflicts on frontend or backend, has it been tested?
Hi,
Thank you for your interest.
Yes, this theme support BuddyPress 11. We will update the listing page about this 
Best Regards,
PenciDesign
I want to be certain. I have encountered an issue before with a theme where Featured Images were not possible in Classic Editor (did not try Block Editor) on all post types with that Theme with BuddyPress also enabled. Wasn’t a BuddyPress issue as it worked fine with other themes. So I want to make certain this isn’t an issue with this theme. Have you ever checked?
Yes, I can confirm this theme is fully compatible with BuddyPress.
Best Regards,
PenciDesign
Good day, I have done enough testing for a client and in my tests, all plugins disabled with the exception of BuddyPress & Classic Editor plugins enabled. It is not possible to set a Featured Image on any post type with Classic Editor, it is only possible with Block Editor. Client does not like the Block Editor.
Hi,
Strange, I am able to set the featured image for the Classic Editor normally. If you are facing this problem, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Boa noite.
Gostaria de realizar o reembolso (refund) do tema.
Por duas vezes durante a configuração e tradução do tema o mesmo corrompeu meu site tive que reinstalar o wordpress.
Order: 176980303
Ticket: #3359958
Hi,
We have replied to your ticket. Please check and discuss it there. There is no need to notify us here if you have created a new ticket. We are in a different time zone, so the reply may be delayed a bit. However, we reply to all tickets every day, usually within a few hours.
Best Regards,
PenciDesign
Poderia realizar meu reembolso?
Hi,
If we are unable to solve the problems for you, we will offer you a full refund. However, we would like to mention that many customers have been using this theme without encountering any issues. Therefore, it is possible that the issue may be specific to your end.
Best Regards,
PenciDesign
Hello, My support has expired and I would like to purchase a new licence for another website before buying I have a query – I would like to add a search box for listing posts from a custom post type – is there any template for search box that I could use?
Hi,
Thank you for showing love towards our theme. We’re glad to inform you that our theme already supports the “Penci Search Form” element from Elementor/WPBakery/widget. This will allow you to add a search box to any page.
Best Regards,
PenciDesign
My theme updated to 8.3.4 today and broke my website. Never had this issue with updates until today. Didn’t see anything major in the patch notes. WP update 6.2 and php version 7.2.34
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I am unable to edit mobile menu, there is no option in customize section, please guide me.
Hi,
Please use the Envato account that you used to purchase the theme and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
i want to revoke license. Kindly help.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
for several days I have sent several messages in that form, you can check again
Hi,
We’ve replied to your email: webmaster@**alcolombia.com – please check it.
Best Regards,
PenciDesign
i want to revoke license as domain is expired. Kindly help.
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hello,
I am reporting a problem I experienced on Soledad Support System.
PUBLIC TICKET #3352752
A Support Ticket System is supposed to be a place where your customer open tickets on issues and or problems they experience while working on Soledad.
A Ticket system should not be like Facebook or Twitter where people can post their comments on ANY CUSTOMER’S TICKETS.
I don’t mind people VIEWING my public ticket content. But I am very UPSET that CURRENT Soledad public ticket allows anyone to post their stuff on my ticket. This is unheard of on all the themes Ticket Support System I have worked with over the years.
==================================================== SOLEDAD NEEDS TO BY DEFAULT, SET CUSTOMER TICKET REPLY TO PRIVATE
This ENSURES the privacy and sensitive information that customers don’t want to share with anyone and ensure no one can post anything except the support personnel and the customer who open the ticket.
THAT IS SERIOUSLY UPSETTING TO SAY THE LEAST
I THINK NO CUSTOMER WANTS TO HAVING TO CLICK ON THE PRIVATE TICKET SWITCH ON EVERY TICKET THEY OPEN.
THANK YOU FOR YOUR IMMEDIATE ATTENTION IN THIS MATTER.
REGARDS AND THANKS,
Hi,
Do you confused something? Because you can create a private ticket or private reply at the bottom when you create a new ticket or reply.
Best Regards,
PenciDesign
ALL TICKET REPLIES SHOULD BE PRIVATE.
PUBLIC VIEWING MAY BE ACCEPTABLE BUT POSTING ON SUPPORT TICKET REPLY IS NOT.
NO ONE OTHER THAN THE CUSTOMER WHO OPENED THE TICKET AND SUPPORT PERSONNEL HANDLING THAT TICKET
SHOULD BE ABLE TO POST ANYTHING ON A CUSTOMER’S TICKET.
THAT IS THE BOTTOM LINE.
THE PRIVATE REPLY IS FOR USER ACCOUNT PASSWORD ETC.
BUT PUBLIC REPLY SHOULD NOT BE SUBJECT TO OTHER NON SUPPORT PERSONNEL POSTING ANYTHING ON A CUSTOMER TICKET.
THIS IS A STANDARD OF A SUPPORT TICKET SYSTEM.
A SUPPORT TICKET SYSTEM IS NOT FACEBOOK OR TWITTER PEOPLE CAN POST ON PUBLIC COMMENTS OR REPLIES.
Hi,
We’re using the support forum platform from ticksy.com – It’s from their system.. we can’t change it. If you don’t want other people reply to your ticket, you can create a private ticket from begin. Hope you can understand it for us.
Best Regards,
PenciDesign
MY PUBLIC TICKET #3352752
Other people are asking support question on my ticket
that’s the problem
DO YOU THINK THAT’S NORMAL?
see copied text PenciDesign replied 1 day ago on Monday at 2:10pm Hi @priyanshudev2304,
1,540Unfortunately, the current version of Soledad doesn’t support this feature. We’ll consider add this option in the future theme update.
PenciDesign, Best Regards.
Like
priyanshudev2304 replied 1 day ago on Monday at 11:44am How to add labels in posts lists like trending, hot, popular, viral these kinds of labels where posts are listed
if 5 posts are showing in a listi want 3 of then to be show small TRENDING label on top of tittle or image how to do is it possible?
Hi,
I have made this ticket private. Now, only you can access it.
Best Regards,
PenciDesign
Hi there. Can you send me a piece of code to increase the size of my logo? D erekcullen.com is my website. You gave me this piece of code before but i cannot find it 
derekcullen .com
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I use WPML to translate logo and is not working. I have translate media via WPML and is not working. Then I try to create with Header Builder two headers one for greek and one for english language. Everything translated fine except the logo. Is there a bug in the theme?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, is there a way to create an index function with search option like on the following page in your theme? Here is an example: http://bearecetasymas.blogspot.com/p/indice_10.html#0 Thank you a lot, Jan
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok, I will do that Thx
LEARN MORE _______________________
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I tried to but it seems that the support has expired so I am not able to create any ticket. If you can check this issue and give a fix then we will really be thankful.
Hi,
I sent you 2 ways to contact us. Please read again my previous comment.
Best Regards,
PenciDesign
Thanks. Sent.
Hi, can you remove the sidebar? thanks
Hi,
Thank you for your interest in our theme.
Yes, you can do that with one-click.
Best Regards,
PenciDesign
you have web stories option available ?
Hi,
Yes, Soledad already supports the Web Stories plugin from Google. You can use it to create your own web stories. Soledad also supports widgets/Elementor widgets to help you display web stories.
Best Regards,
PenciDesign
Hello, is there a way to export recipes from Penci Recipe plugin that comes with the theme and then import them into a new recipe plugin? Still using the Soledad theme on the new website? Thank you. Jan
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, thank you for your fast reply. I do not own the theme yet, my client does. And I will buy the theme for the new website I will be building in the next days. Can you still answer my question? Thank you, Jan
Hi,
What’s the plugin you want to import?
Best Regards,
PenciDesign
Hi, it is the Recipe card blocks from wpzoom. Thanks for your help. Jan
Hi,
Unfortunately, it has different post meta data, so you need to manually import it..
Best Regards,
PenciDesign
Hi! I am going to build a bp membership site that can use the many features your theme has. I am curious about a few things:
1: Do the theme and Penci plugins work on a multisite environment?
2: Does your membership plugin allow settings in relation to buddypress options like allowing a member to create a blog, access to this and that with membership a or b? Could you please give an insight on all options?
3: do the Penci plugins for paywall and membership work with woocommerce? Can a membership/post access be bought through woo payment gateways?
4: How well does the theme work with an LMS like Learnpress?
5: Is using Youzify an option?
6: What is and isn’t supported on all of the above?
Kind regards!
Hi,
Thank you for your interest in our theme and your kind words.
1/ Yes, it works with WordPress multisites. However, you need one license for each site as each license applies to one independent WordPress setup.
2/ Unfortunately, our theme does not support these features.
3/ Yes, Penci Paywall plugin works with Woocommerce and Woocommerce payment gateways.
4/ The theme works fine with LMS plugins.
5/ We haven’t tested the theme with the Youzify plugin.
6/ I have answered all the questions above.
Best Regards,
PenciDesign
Thanks for answering and yes, I understand 1 license per website. Another pre-install question: The minimum demo.. if I activate Buddypress will it be inline with the demo look and feel? If not which demo’s are best to be used with BP?
Hi,
All the demos can be used with BuddyPress, so you can activate it for any demo.
Best Regards,
PenciDesign
That’s great. Thanks for the fast reply!
