411 comments found.
Hi, WordPress dashboard is saying there is an update available to 3.4.0 but it fails when I try to run the updater. And I don’t see info of the 3.4.0 update anywhere else? Please advise?
Hello,
Thank you for choosing our theme!
There is the theme core plugin autoupdate. It should be installed with ThemeRex Updater – https://alliance.themerex.net/doc/#installation_theme_update
Alternatively, our support operator has provided the latest version of the theme in the ticket https://support.themerex.net/ticket/93365 Please check.
Regards.
what is the url to the activation / deactivation too for the purchase code built into your theme?
thanks
Each of our WordPress themes is equipped with the activation / deactivation tool.
It is available in your dashboard: Theme Panel > Theme Dashboard > General.
Please use it when you migrate the website. However, if you accidentally removed your WordPress installation without purchase code disconnection, please use the form below.
Hello,
Thank you for contacting us!
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
I have a question on the Dark Theme for this template. Is there a way to swap out images so that when switching to the Dark Theme, the uploaded images are swapped as well?
Also I am not able to get the footer to change when the Dark Theme is switched.
Hello,
Thank you for getting in touch with us!
Footer Color Scheme option is set to “Dark” in the Theme Options > Colors section of a page – https://alliance.themerex.net/doc/#customizer_settings_color_scheme Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
To achieve the specific functionalities you mentioned, such as image color switch to the Dark Theme, additional plugins and customization will be necessary. Should you require any development work related to the theme, our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Where can you add custom css?
Hello,
Thank you for contacting us!
You may add CSS rule under Customize > Additional CSS. If you still have issues, please submit a support ticket at https://themerex.net/support. Our tech support team will be glad to assist you!
Regards.
Hi, this is a pre-sale question. How can i import 20 users with birthday date? There is a module to show incoming birthdays? Thank you.
Hello,
Thank you for your interest in our theme!
To achieve the specific functionalities you mentioned, additional plugin and customization will be necessary. Our Custom Studio team specializes in such customization and would be happy to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Hi, I’m about to purchase this theme but before I do, is there any functionality in this theme that would support tech support tickets/help desk sort of thing?
Hi,
Thank you for choosing our theme!
By default, the theme doesn’t include such functionality, you may need to install additional plugins to enable it.
Regards.
Do you have any recommendations for an additional plugin?
Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Envato Elements activation does not work anymore?
Hello,
Thank you for contacting us!
I should say that Alliance theme has never been sold on Envato Elements. In case you experience any difficulties with the theme activation with the purchase code https://alliance.themerex.net/doc/#domain_disconnection , our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
whats the difference between this theme and anesta? they are identical o.O
Hello,
We appreciate your keen interest in our theme and your kind attention!
Anesta features a ready-made homepage specifically designed for E-learning https://anesta.ancorathemes.com/e-learning Additionally to LearnDash compatibility, it includes the free LearnPress plugin https://anesta.ancorathemes.com/lp-courses/ Alliance theme supports LearnDash, LearnDash LMS – Course Grid and BuddyPress for LearnDash only for online courses. If you require a website for online courses, Anesta would be the ideal choice.
Also, Alliance possesses an exceptional design with its own unique style, colors, fonts, and typography elements. This theme is highly effective for both intranet and extranet communities. It offers a wide range of pre-designed pages to showcase your projects. Our partner has created the Anesta theme, incorporating the most successful ideas, and we have authorized its use.
Best regards.
Is it possible if I use the theme with Tutor LMS Pro of Themeum, it’s kinda like Learndash?
If I use with Tutor LMS pro, can I still edit the pages with Elementor?
Hello,
Thank you for your interest in our theme!
We have not tested Tutor LMS Pro with the template and cannot guarantee full theme compatibility since it is a third-party plugin. You may try using the plugin. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
It appears the Blog users are different than the BuddyPress users? Is that correct and/or can BuddyPress users create / share blog posts from the BuddyPress profile page?
Hello,
Thank you for your interest in our theme!
Yes, you are correct. The users of a blog are typically separate from the users of the BuddyPress plugin. WordPress users are associated with the blog functionality, where they can create, edit, and publish blog posts. They have different roles such as administrators, editors, authors, and subscribers, each with different levels of permissions.
On the other hand, BuddyPress users are users who have registered and joined a BuddyPress-powered community. BuddyPress provides social networking features such as profiles, activity streams, groups, and messaging. BuddyPress users can interact with each other within the community but don’t have built-in capabilities to create or share blog posts from their BuddyPress profile page by default.
However, with additional plugins or customizations, it is possible to integrate BuddyPress with the blog functionality. In order to proceed, please submit a request to “Get a free quote” category at https://themerex.net/support/
Thank you!
Are there anyone out there that like me cannot find where the Featured image or Hero image is set for the posts?
Hello,
Thanks for contacting us!
Please check Featured image tab in Posts> click to edit needed post: https://monosnap.com/file/ZB8Vp4Cu8GW7lkZzWyLCwLddWAxXYw Thank you.Thank you Julia! Worked like a charm.
Hi,
I really like your theme cause i wanna use it for my company but i have a very important question, do you have a option of clock-in clock-out for the employees and if there is a possibility to add this feature alone by a plugin or something
Hello,
We appreciate your interest in our theme!
By default, there is no such feature in the theme.
You may try using plugins for the clock-in/clock-out feature:
https://wordpress.org/plugins/search/Employee+Clock+Plugin/It should be noted, that we cannot guarantee full theme compatibility with the third-party plugin, and we have not tested it with the template. If additional stylesheets are needed for full theme compatibility with the plugin – our Customization studio will be happy to help with it.
Just submit a request to “Get a free quote” category at https://themerex.net/support/
Thank you for understanding.Hi, With your theme, is it possible to have schedules per week / per month for each employee? And daily, weekly and monthly production schedule ? Thanks
Hello,
Thank you for your interest in our theme!
To implement schedules per week/month for each employee, additional plugins and customization will be necessary. Our Custom Studio team specializes in such customization and would be happy to assist you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Questions before buying. Please let me know which plugin your website translation is compatible with? I see the top of your demo website has a language icon. I read your doccument but didn’t see the necessary information. Thank.
Hello,
Thank you for contacting us!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Also, the theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Hi there, I would like to use a copy of the theme on a staging website. What are the rules ( local, sub domain…) regarding this for the licence ? Thanks
Hello,
Thank you for choosing our theme!
One theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems. For more details, please follow https://alliance.themerex.net/doc/#general_information_license
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thanks, I understand. That said, it’s not very comfortable. As you certainly know, having a staging website is preferable and recommended in order to avoid problems on the site in production during updates… Other best-selling themes provide this possibility easily and it’s really useful. THANKS
The feature “Disconnect domain” has been already implemented in the Theme Dashboard: Theme Panel > Theme Dashboard > General – https://alliance.themerex.net/doc/#domain_disconnection
In order to connect the license to a different domain, first click “Disconnect domain” (Theme Panel > Theme Dashboard > General) and then re-enter the purchase key on a different WordPress installation.
Regards.
Looks like you don’t make the difference between a development site and a staging site. I cannot disconnect the site in production, each time I want to test something on the staging site. Avada (for example) allows you to install the theme twice (once on the main domain.com and once on a subdomain like staging.domain.com.They force the user to use a specfic subdomain name like test.subdomain.com or staging.subdomain.com -> that way, no abuse). It’s very useful and it saves us from having to buy 2 licenses for the same domain. I find your rule much too strict and it obliges me to buy a second license if I want to have a test environment. I would be grateful if you take this into consideration. Thank you
Thank you for your suggestion! We will pass it on to our development team for consideration, and we will take your feedback into account as we continue to improve our licensing policies. Thank you again for taking the time to share your thoughts with us.
Regards.
great, thank you
My pleasure! Have a great weekend!
Hello,
Please check the clarification from our development team:
The customers have the flexibility to transfer their license from the staging site to the production site, and both sites will function properly. The only difference is that the site without the activated license won’t be updated automatically and one cannot import demo content. However, you can perform all other tasks without any issues.
To get more details, please submit a support ticket at https://themerex.net/support/ Our Support will gladly assist and guide you.
Regards.
Thank you for the feedback. While testing, I actually realized that it worked as you explain. In my opinion, you should put this information clearly in your knowledge base. Once again, Thank you
Great! We’ve updated our theme documentation to make it more clear and user-friendly based on your feedback. Thank you so much for taking the time to bring this to our attention. We truly appreciate your help in making our product better. Have a wonderful day!
Regards.
pre-sale question.. Is it possible to restrict members activity on the site? For example, allow them to comment in the forum or fill out forms, complete courses, and surveys, but restrict them from uploading documents
Hello,
We appreciate your interest in our theme!
Sure. The theme includes Paid Memberships Pro plugin that allows you to restrict access, for example, to the Documentation section of the website. To restrict member activity on a site feel free to use a third-party plugin. In case some additional stylesheets are needed for full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello everybody!
I am developing a new project and I need to know if the Alliance or the plugins have the functionality to manage published texts, allowing the logged user to read the texts, select which ones he has already read, the favorites, mark where he stopped reading, highlight important parts. The texts posted by the admin would be read by any user, however each one will be able to make their independent markings.
Thanks a lot if you can help me with this question.
Hello,
Thank you for your interest in Alliance!
The theme supports default WP user roles -https://wordpress.org/support/article/roles-and-capabilities/ (such as Subscriber, Author, Contributor, Administrator, Editor). Editor can publish and manage posts including the posts of other users. For the advanced user area, you may need to install additional plugins. Feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello, I would like when I create events to be able to make them public via a link. Is that possible, or do you have to register to see the event?
Hello,
Thank you for your interest in our theme!
Absolutely. The package includes The Events Calendar plugin that lets you create events and make them public – https://alliance.themerex.net/event/designthinkers-conference/ Login Privacy is optional and can be easily disabled – https://prnt.sc/A_dRPSXBhJsU
Regards.
The screenshot you sent is for the entire intranet, isn’t it? I only want to make certain events public. Is that possible?
Yes, you are right. To have it implemented an additional customizaton is required. For any development work which you may need for the theme, you can always refer to our custom studio at https://themerex.net/support/ (“Get a free quote” category)
Regards.
Hola actualice la plantilla y me marca erro critico que puedo hacer ??
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi Does the plugin allow me to track users/ audit trail of sorts? Thanks
Hello,
Thank you for your interest in our theme!
If you mean users activity, BuddyPress plugin is included in the package and has activity streams that aggregate all of user activities across an installation – https://alliance.themerex.net/activity/ Please follow for more details – https://codex.buddypress.org/administrator-guide/activity-streams/
Regards.
