6691 comments found.
Hi, I purchased the theme. I cannot find the lang file for Dutch. It doesnt come with theme? How do i install this?
Hello, SoesIT,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Here is a link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and a link to translation files – https://www.8theme.com/glotpress/projects/xstore/xstore/
Please watch this video – https://youtu.be/WYBlzdJs5PU
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank you for your reply. i will try this. in the most cases developers bundle the lang files within the WP theme. Much easier for the customer.
Hello, SoesIT,
You’re welcome! Thank you for understanding.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, we enabled the New Label to be labeled for 30 days. We had some products that where published in 2022 we changed the publish date into 2023 so on those products started to appear the NEW label… But we have another problem here We added new products but that specific products are not new we changed the dates to 2022 but still showing the NEW Label on them… Please explain us why is that happening?
Hello, Ohanyan,
Thank you for getting in touch with us.
The New Label takes into account the “last update or modification date” of the product. You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges. If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, Crazyhosts,
Thank you for getting in touch with us.
Please check this topic – https://www.8theme.com/topic/mini-cart-doesnt-show-products-after-update/#post-352485
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Can the “Compare” feature be activated on all of your demo sites?
Hello, Thriver37,
Thank you for your interest in our theme.
The “Compare” feature is available on all of our demo sites. You can find this feature in Theme Options > WooCommerce > Built-in Compare.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I just recently updated wordpress and theme to latest version. Before update everything was good but my Bad luck that I updated. 1. I updated via Dashboard Issue is When I click on Add new Page or Post it shows Blank. White Screen
Could you please mention what could be the reason
URL is :- rhoodraw.com
Hello, Harishbhathee,
Thank you for contacting us and for using XStore.
Please go to Dashboard -> WooCommerce -> Status -> Logs and select today’s log. What info do you have there? Please reply via contact form on this page – https://themeforest.net/user/8theme
In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank You Buddies for Quick reply. Seems like Issue was related to Browser Cache. As I cleared and I can access Add new page now.
Just One more Thing
I have enabled “Enable Single Product Builder” 1. From there I have removed Price. 2. I have even Enabled catalogue Mode.
Still its Showing Price for Products.
Also I havn’t installed any cache plugin. I have tried incognito mode as well
Then too Its not updating..
Any suggestion as it has become difficult to edit and modify the site this way..
No doubt It’s great theme loaded with features but I can’t get come out of this issue.
Hello, Harishbhathee,
Thank you for your reply.
The next code can be used to remove the price of variation from the single product page –
.woocommerce-variation-price {
display: none;
}
Theme Options > Theme Custom CSS > Global.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://themeforest.net/user/8theme (by email, it is free).
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hey How to fix this
XStore Core plugin requires the following theme: XStore to be updated up to 9.1 version. You can install the updated version of XStore theme: 1) via Dashboard > Updates > click Check again button > update theme 2) via FTP using archive from Downloads 3) via FTP using archive from the full theme package downloaded from ThemeForest 4) via Envato Market WordPress Plugin 5) via Easy Theme and Plugin Upgrades WordPress Plugin 6) Don’t Forget To Clear Cache
This shows even after update to latest
Hello, Batfleck,
Thank you for getting in touch with us.
We can’t verify your purchase, unfortunately.
Could you, please, contact us via the contact form on this page and provide your purchase code – https://themeforest.net/user/8theme ?
Let us know URL of your site and temporary wp-admin access, so we can take a closer look at the situation in the Dashboard.
Thank you for your cooperation and we look forward to hearing from you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Does xstore come with any plugins that support product addons, or do you have a plugin that you recommend for product addons that xstore is known to be compatible with?
Hello, Stetpublishing,
Thank you for your interest in our theme.
1) There is no problem to create variable products with color/size attributes https://docs.woocommerce.com/document/variable-product/ . This is default option of WooCommerce plugin and our theme supports it.
Also, we have our own variation swatches – https://youtu.be/LgzC4iK-j6A
2) There is no option to add custom inputs for the product by default but you can use Product Addons plugin https://wordpress.org/plugins/woo-custom-product-addons/ or any other similar and add these custom fields for your products. If you plan to use this plugin go to Theme Options > Single Product > Ajax Add to cart > Off, because as a rule such plugins use POST method to add to cart, and does not work with Ajax.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, I have on several websites an oversize wp_options autoload row of et_studio_data. how to fix or disable it? thanks
Hello, Beezsolutions,
Thank you for contacting us and for using XStore.
You can disable XStudio Studio via Theme options > General.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
The contact form is on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi Rose, thanks for your reply. I can’t find the option…
updated at last version
Hello, Beezsolutions,
Thank you for the response.
Do you mean you can’t find XStudio Studio option? Activate the Elementor plugin and then check Theme options > General. Or contact us via the form on this page – https://themeforest.net/user/8theme
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Great theme,easy to work with and customise. I have one question: the product images look blurry, what is the ideal product image size that i should upload in order to avoid such issues? My website is nutrivogue.co.uk Best Regards
Hello, CristianVamanu,
Thank you for contacting us and for using XStore.
Please read next articles – https://xstore.helpscoutdocs.com/article/89-product-images https://woocommerce.com/document/fixing-blurry-product-images/
Theme Options > WooCommerce > Shop > Products Style > Stretch Product Image > Off.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, is it possible to have masonry image gallery for single product page using a single page builder or any other addon plugin? Thank you
Hello, AlexPTY,
Thank you for getting in touch with us.
Could you provide an example of the desired result?
Here are available layouts for Galley of the single product page – https://prnt.sc/FQsO1WN0-PTZ
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
thank you, i’ve seen those, but looks like images are only cropped by width, not by ratio and unless there is masonry setup, it will require crop all gallery images by hand to make them the same height…. is there a way to crop single product images by say 3:4 ratio? Will this work: add_filter( ‘woocommerce_get_gallery_image_size’, function( $size ) { return array( ‘width’ => 480, ‘height’ => 640, ‘crop’ => 0, ); } );
besides this, you got an absolutely great theme!
Hello, AlexPTY,
Thank you for your reply.
We have conducted an initial review of the filter you described and have not found it in either the WooCommerce plugin files ( https://prnt.sc/wXiGUx3mvZnv ) or our Theme files, so we don’t know what this filter makes and where it is used.
Secondly, if you have this filter added by your own in child-theme files then you should know that we don’t know where you set it and for which reasons, because it is your customization changes already.
Thirdly, if you found this filter in WooCommerce docs, then you should contact their support directly, because it would be much better to ask them as it is their plugin and they are its developers.
Thank you for understanding!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
sounds good, it actually works on other theme using Woo, so thank you for your support
Hello, AlexPTY,
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hey, I need to buy this theme, can you give me an discount please!
Hello, Batfleck,
Thank you for your interest in purchasing XStore.
Please be informed that due to the Envato license policy, we are not able to offer any private discounts. However, we would like to remind you that for just $59, you will be getting the most customizable WooCommerce theme available in the market, along with premium plugins worth $467 for free – https://xstore.helpscoutdocs.com/article/36-included-plugins
Thank you for considering XStore. If you have any further questions or concerns, please feel free to reach out to us – https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello
How do I change the main menu font family, size?
Hello, Jumpnwow,
Thank you for choosing XStore as your WooCommerce WordPress theme.
As we can see your support period is expired, but we still can answer your questions by email, please use the contact form on this page – https://themeforest.net/user/8theme to get assistance.
Thank you for your cooperation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello~
I’ve been trying to use your themes for a long time.
I’m testing it right now, so I’ll be purchasing a new license soon.
thank you
Hello, Jumpnwow,
Thank you for being our customer.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello
How can favicon be changed?
Hello, Jumpnwow,
Thank you for contacting us and for using XStore.
Please follow this article – https://xstore.helpscoutdocs.com/article/64-how-to-add-custom-favicon
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Logo Width (Px) / Setting the logo size to 340px doesn’t work. It still looks small.
Hello, Jumpnwow,
Thank you for contacting us and for using XStore.
Please go to Header Builder, and change the width of the logo element in the header content area, for example – https://gyazo.com/0496675d602aa7b1f4f7ac9fd6e4c2e7
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
i already did that
On the edit page, we confirmed that the logo was applied at 340px. However, on the front page, the size is still small.
Hello, Jumpnwow,
Thank you for the response.
Please read this article – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
Contact us via the form on this page – https://themeforest.net/user/8theme to get further assistance (it is free).
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
hi,
my support has been expired, so i want to reporting probably a bug.
activating special cart breadcrumb makes an error on woocommerce ajax call update_order_review which is make an extra text which is calling the special-cart-breadcrumb css were the result should be a json.
and no matter I deactivate the special cart breadcrumb, those enqueue special-cart-breadcrumb css still got called from XStore: framework/features/woocommerce/cart-checkout.php on function advanced_layout_scripts.
So I have to disabled this special-cart-breadcrum css from function advanced_layout_scripts manually.
And this extra text calling bug seems only happening when I have activate the WPFunnels and a shipping calculation plugin EPEKEN all together.
P.S I have install the latest XStore
Hello, JFOC,
Thank you for the details about the issue you have. We checked the code and found that it is really needed to load that style css only if Classic type of advanced checkout is selected because for that type only breadcrumbs should be styled in another “special” way -> https://prnt.sc/5rN0MyXMJ9bU . So, we added the condition to load “special-cart-breadcrumbs” style only in case “Classic” type was selected.
Thank you for reaching out to us! We are pleased to inform you that this fix will be included in the next global theme update.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
so these special cart wont broke the json anymore later after the fix ? even the special cart is enabled?
Hello, JFOC,
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.
It is not possible to be compatible with all plugins on the market but it is always possible to give it a try for making compatibility. In case you have non ‘Classic’ layout after the update you won’t see any issues. But if you encounter any you may contact us via form on this page – https://themeforest.net/user/8theme (it is free) and we will check what can be done to help you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
hi,
the latest xstore still raised an error when WPFunnels is active.
I sent you a message through above link. Please confirm if you receive my message.
Hello, JFOC,
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We have responded to your email. Please provide us with temporary access so that we can further investigate the situation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, I bought a license some time ago but I uninstalled it and I had another theme, but now I want to install it again but the system does not allow it, I only have one license and I am not using it in any other project, only in the same domain as the first time I bought it, please help me with that!
I have already sent you an email with the license number, I have never used it in another project, it has always been the same domain, but the system now does not accept it.
Regards
Hello, Karls-server,
Thank you for contacting us and for using XStore.
We have responded to your inquiry via email. Please check your inbox for further details.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, Thank you for your prompt response, I have already received a reply by mail and I was able to activate it,
Regards,
Hello, Karls-server,
Thank you for your response.
Have a nice day!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
The logo of this demo page cannot be changed.
How can I do it?
Hello, Jumpnwow,
Thank you for getting in touch with us.
Please read this article – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page Go to Theme Options > Header Builder > Multiple headers > edit custom header.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have two key i’m not using them anywhere anymore, how can i get them reset without needed to buy support or a new key….
Hello, JeanTheBeast,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme and provide your purchase codes.
Thank you for your cooperation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello
I have reset the website.
After that, license authentication became impossible.
How can I do it?
Hello, Jumpnwow,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
