6411 comments found.
Hi! I kno my support is expired but I already bought your plugin twice so maybe you can just help me on this small thing. How I can activate your theme but at the same time be sure that I won’t receive any automatic update? I already modified your theme a lot and I don’t want to mess up everything with auto update but at the same time I need to activate your theme.. Please let me know <3
Hi slowdrums,
In this case, we really recommend our customers to keep using the latest version of JNews. If you do have a custom change, please put your custom code to the JNews child theme. Or you can turn off the automatic theme update. Please check this article https://wpengine.com/resources/disable-auto-update/
Thank you
What Adsense ad type should I select for parallax ads?
I can’t seem to get any ads to display in the parallax slots.
Hi bluebeach,
on the parallax ads you can use some ads option, you can use image ads, google ads, script code, or shortcode.
we already checked the parallax ads and it still working in our side, if the problem still persist on your side, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
I am just a few days outside of support period. Can you please assist? Also, Social Counter Widget does not display all social accounts I have inserted even though I have added ore than one.
Any plans for allowing video on home page to play direclty?, like 9gag etc. I can’t purchase this theme to replace Bimber without this feature.
unfortunately we don’t have feature to play video directly like 9gag, we will consider to add it to our feature request, but we can’t promise it will be available soon
Thank you
Since last update i have issue with youtube playlist widget. I only show a spinner. Any fix ?
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
There is a bug with 2 plugins. Could you please check?
Once I activate “JNews – Essential” and “JNews – Frontend Submit” plugins (or only one of them), all other user roles will see an empty Media Library. Only Administrator can see media, please how to fix this?
Hi
regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Kindly reply our ticket recard social media icons, social media icons are not apearing normal. https://prnt.sc/IIP6jTAlGxqf We received reply but not still not working. Kindly do the needful.
Thanks
Hi 3mediad12,
sorry for the delayed response due to Eid al-Fitr. We will replied your support ticket as soon as possible.
Thank you
I bought this theme and I want to install the theme to wordpress and activate the default theme, but it gets stuck in the import style part and does not download after hours. There is no problem with my internet. how can i install
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Thank you
I updated the theme and all of a sudden my site is in dark mode even if it is in ‘Normal’ in the settings. There is no difference when I switch between Normal and Dark. How do I return the site to normal/light mode? elevatingsound.com
Hi beijaflor,
we’ve checked your site and it is already in the normal mode, please check the screenshot below. Please check the screenshot below
https://imgur.com/onGoBCDin our site the darkmode also still working normally, if you still experienceing the problem, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Thank you
i´m using your theme with J-News Review. Is it possible, that i can display content after the review section
Hi Matgas,
yes it’s possible to display the content after the review section, you can use jnews custom post template you can check it in the documentation in the link below
JNews Custom Post Template Documentation
if you need further help please create new ticket in our support forum
Click Here To Get JNews Support
if your support expired, please try to extend or renew your support license.
Thank you
Pls my support expired.
But content filter to exclude category or tag in Module 28 is not working. Kindly help.
Hi RisingCity1,
we’ve check the exclude category in module 28 and it still working, if it still not working at your side, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
if your support expired, please try to extend or renew your support license.
Our support team would be happy to help you.
Thank you
Hi silva84,
unfortunately we haven’t tested that plugin in our theme yet
Thank you
JNews also needs to have a video player, compatible with ads, videos m48, hls, m3u8, ads hosted by the portal panel and an account manager just to release ads in videos.
Your plugin to get better must also have the hls, m3u8, mp4 video player https://videojs.com/ On directcytor, so that users can present in video.Generate a video view report integrated with google analytics and an ad view reporting dashboard.
Hi silva8
thanks for the suggestion, we will consider to add it to our feature request list
hi, i want to join subtitle to excerpt in jnews modules. how can i do this? or in other words, i want to show subtitle instead of excerpt in jnews modules if there is subtitle.
Regarding this please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi guys, Is there any issue with social login plugin? I have installed it and nothing changes. I see in your demo website is neither working.
Thank you
Hi alextrusk,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Dear jegtheme team,
I hope this letter finds you well. My name is Merab and I am reaching out to you on behalf of Gridgum Marketplace. As a fellow Themeforest affiliate, we understand the importance of driving traffic and sales to your templates. That’s why we wanted to extend an offer to you to showcase your templates on our marketplace. For just $25 yearly per template, we can insert them in our marketplace as an affiliate link. This means that when a customer clicks “buy now” on your template, they will be redirected to your Themeforest page to complete the purchase. Not only is this a great way to increase exposure for your templates, but it can also help with SEO as backlinks to your Themeforest page can improve your search engine rankings. At Gridgum Marketplace, we pride ourselves on offering the cheapest prices on the entire web, making it a great option for customers looking for affordable templates. We believe that our offer to showcase your templates on our marketplace can help you reach a wider audience and drive more sales. We also want to assure you that if you decide to list your template on our marketplace, we will handle all of the SEO descriptions and ads for you. This means that you can focus on creating great templates, while we take care of the marketing and promotion. All templates content will be hosted on our Gridgum.com website, which receives high traffic and has a strong reputation in the template marketplace community. By listing your template on our marketplace, you can benefit from our large customer base and extensive marketing efforts. For a demonstration of how the “buy now” button works on our marketplace, please visit our website and check out one of our listed templates. When you click the “buy now” button, you will be redirected to the template’s page on Themeforest, where you can complete the purchase. See here: https://gridgum.com/themes/druco/ If you are interested in this offer, please let us know and we can provide more details on how to get started. We look forward to the opportunity to work with you and help promote your templates.
Thank you for your time and consideration. Best regards, Merab Vacheishvili (MecoNata)
Hi MecoNata,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Kindly please recheck all the your code Thank you very much
Hi huuxuan,
we’ve checked the issue, and upon further investigation, we have determined that this is a false positive from the virus detectors
A false positive occurs when antivirus software mistakenly identifies a legitimate file or program as a virus or other malicious software. In this case, the file was minified, which can sometimes trigger false positives because the process of minification can change the code in a way that makes it appear similar to malicious code.
We would like to inform you that we have released a new update JNews 11.0.5
Thank you
Can we update a site from version 8.x to the latest without breaking anything?
Hi tommyhoej,
There are several factors that can influence whether an update will be successful or not, for example server conguration, php version, wordpress version, third party wordpress plugins that may causing conflict and anything else. therefore we recommend to make a backup first before updating. as long as the environment is appropriate there will be no problem updating from JNews version 8 to the latest version of JNews
you can read more about JNews theme update documentation in the link below
JNews Theme Update Documentation
Thank you
After downloading zip, Windows Defends found: Trojan:HTML/Obfuse.JS1 in assets/js/admin/dashboard.js
Clearly many others are getting this as well. Why are you people putting viruses in your theme!
Hi SoftFocus,
we’ve checked the issue, upon further investigation, we have determined that this is a false positive from the virus detectors
A false positive occurs when antivirus software mistakenly identifies a legitimate file or program as a virus or other malicious software. In this case, the file was minified, which can sometimes trigger false positives because the process of minification can change the code in a way that makes it appear similar to malicious code.
We would like to inform you that we have released a new update
Thank you
When I try to visit a subcategory (URL looks like domain.com/category/subcategory) I just get a wall of text like this: https://share.cleanshot.com/Y3l4mGVZ1SRmxxnkqd3F – how do I fix that?
Hi
base on your screenshot, the code that appear in your site is not from our theme. Please try to disable plugins that not related to the JNews Theme one by one and check if there are any changes.
Thank you
In the console I get a JS error from jquery.jsticky.js from the themes asset folder?
we’ve done a check for the subcategory but we didn’t experience the issue on our side. if you need further help please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
if your support has expired, please try to extend or renew your support license.
Our support team would be happy to help you.
Thank you
Hello, when I want to work on a page I get an error when loading the editor in jnews
Hi
regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
if your support expired, please try to extend or renew your support license.
Thank you
