Discussion on Kalles - Clean, Versatile, Responsive Shopify Theme - RTL support

Discussion on Kalles - Clean, Versatile, Responsive Shopify Theme - RTL support

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Hi, I have a Shopify app installed (Globo Related Products) that shows related, recently viewed products etc on my website. When you click on the “Add to Cart” button (“Lägg i Varukorg” in Swedish” in the widgets, nothing happens (you have to update the page to see that it was actually added, and the mini cart drawer does not show either) . The app developers asked me to reach out to you, as I am using your theme. They want to know if there is any event that updates the cart and opens the cart popup so their dev team can make custom changes accordingly based on that basis to integrate with the cart drawer function of the theme. Here is my website: https://peaceofhome.se Please see for example the first widget after the Hero Banner called “Populärt just nu”.

Thank you so much in advance for your coordination in this matter! Kind Regards, Lisa

Hi there! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!

Hi team,

I am facing issues in my cart where the quantity increase/decrease and delete item options in cart is not working. This is an urgent issue and i can’t afford the additional support price for this. Please help/guide me asap. Thanks

i am not able to create ticket – its showing me error500 – Internal Server Error. Oops, something went wrong.

This is our support system, it is working normally. Please try again.

Still getting the same error. Please check in your end first.

Hello, for dropdown menu, could connect as mega menu style? Or when can update this feature?

Hi there, Each type of menu has a different function and usage. With a dropdown menu, you can directly add a menu created by the navigation, which does not include images or links, etc. Dropdown menus are suitable for basic menus, while mega menus use advanced techniques to display more content. Each type has a different purpose, so please use the correct function of these menu types. Best regards,

It’s mean, if we want to use mega menu, we must create more than 50 menus in shopify(if we have 50 collections). Because, in mega, not support collection as a link(if want to use collection must upload photo as photo link),only support link as shopify menu/pages; not support multi-level menu with photos, not support mega, we should create seperate menu in shopify for every collection. Am I right? Or how to set up the menu if I have 50 collections?

Is it possible on the checkout page to change the color of the circle next to agree to terms, mine is the theme background color so you can’t see where to check

Hi there,

We cannot intervene with the checkout page unless you are using Shopify Plus. If you have any further questions, please create a ticket at https://helpdesk.the4.co/ for assistance. We will try to resolve your inquiries as soon as possible.

Your support portal is not working

Hi there, We have a notice about a holiday from April 29th to May 3rd. We apologize for any inconvenience this may cause. And we checked your ticket has been solved. If you have any questions please let us know. Best regards,

Hello, Nice to meet you. I’m interested in purchasing Shopift theme for an eCommerce website. Before purchasing your theme, I have to verify some features that I’m looking for to make sure that it fits my needs. Requirements: 1. Full RTL support(site is based on Hebrew language).2. Cart & Checkout Customization(Or choosing between some options).3. Product Page Customization(Or choosing between some options).4. Theme is optimized for a well speed score according to GTMetrix and Google Page Speed Insight.5. Theme is designed and optimized for large e-commerce stores with the ability to work stable and fast as well for sites with over 5,000products with multiple variations.6. Product Reviews section with the ability to upload images(by customer). 7. Smart Bundle section on product page(Frequently Bought Together). 8. Product Variation display on product page with image(Display variation as a small image). 9. Store sale condition for whole products on site that means 3+1 then while customer adding 4 products to cart, the cheapest product calculated free and then customer paying only for the 3 most expensive products on cart. 10. Use of AJAX on critical sections(for example Cart page while updating quantities). By the way, Can I see a Hebrew site that uses your theme on shopify for example?

I need an assistant ASAP.

Hi there,

Answering your questions:

1. Yes, our theme support RTL layout based on Hebrew language.

2. Yes, you can customize your Cart page, Cart widget sidebar and a few options on Shopify’s Checkout page.

3. Yes, you can customize your Product page.

https://www.screencast.com/t/b0H5zkSG0

4. When creating the theme, we tried our best to optimize the theme to achieve the best loading score.

5. Yes, our theme is designed and optimized for large e-commerce stores so you don’t need to be worry about it.

6. You need to find Review App that can upload images by customer.

7. Yes, our theme do support Frequently Bought Together feature.

https://demo-kalles-4-1.myshopify.com/collections/women/products/striped-long-sleeve-top?variant=41181370482894 (pass: “4”)

8. Yes, you can check our demo below:

https://demo-kalles-4-1.myshopify.com/products/la-boheme-rose-gold?variant=41167813017806 (pass: “4”)

9. You can go to Shopify Discount to set the discount.

https://www.screencast.com/t/4yGII2OSAR

10. Yes, our Cart page or Cart widget sidebar support Ajax function

https://www.screencast.com/t/jcuoOdHzk5p

Hope my answers are helpful.

Please let use know if you have any question.

Best regards,

Hi, I have a doubt. To edit the Megamenu that includes KALLES, i have to use some external app? thanks

Hi, he mega menu feature from the theme so you can configure from theme settings. Not related to 3rd app. You should check the document for more detail. Thank you!

Hello. How to hide color variant swatch from collection page for products which includes only 1 color variant?

Hi there! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!

Thanks for support ! Annie helps solved many problem!!

Hi, is there any way to hide/remove the Quick view, Add to cart, Add to Wishlist and Compare icons from mobile view?

Hi there, please open a ticket at our support system: https://helpdesk.the4.co/ so we can help you. Best regards

Is there a way to get the width of the logo on mobile bigger than 350px? I would like to make a bigger logo if possible. Thanks

Hi there, for any technical issue, please open a ticket at our support system: https://helpdesk.the4.co/ so we can help you. Best regards

Hi, when I click on the link to install EComposer, it takes me to https://apps.shopify.com/ecomposer, where it has the message: This app is not currently available on the Shopify App Store. If you have support questions, contact EComposer directly. Any ideas how to get access to it?

Hi, The app is temporarily in maintenance mode, it will be available soon. Please install it later. Thank you!

Ok, thanks for the quick reply

Hi, i have a photo frame of 7 different sizes & different price! Now can i upload only one product and have 7 buttons to select size accordingly price must be changed!!

https://www.doozypics.com/digital-painting in this you can check on selection of sizes price is getting change want to implement the same

kindly help asap

Hi there, You can go to Shopify Dashboard >> Products >> Variants. For any technical issue, please open a ticket at our support system: https://support.the4.co/ so we can help you. Best regards,

Hi, team! I absolutely love your theme!!! Been using it for past two years and it is one of the best Shopify theme out there for eCommerce. Even though my support has expired, you guys have helped me in the past. Thank you.

I need to ask a couple of things, if possible: - How to change the Button color? By default the Buy Now Button and Add To Cart Button are black and I need to change their color. I checked the video documentation, but I couldn’t find it. Would you please help and check the screenshot to help me with it?

https://snipboard.io/dexbJ2.jpg

Hi there, we currently see that your account does not display any purchased. Please use the correct account Envato and renew your support to receive more assistance. Best regards,

Hello, I noticed that your page has a variety of display methods, such as FAQ, there are direct display and shrinking question display, but my FAQ page cannot change the layout, I would like to know the reason.

For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!

My website did not sync the discount code to the checkout after filling in the discount code in the shopping cart, and my ticket support expired and I cannot be contacted.

Thank you for contacting us. Please send the necessary information to the4.staff@gmail.com for our team to investigate the issue. If you require further assistance or have any additional questions, please consider extending your support subscription to access our full range of services.

I have already contacted the mailbox, but there is no reply to me

Hi, will you offer a better price again like before? I am very interested but the price throws me off a little bit compared to some other themes.

Thanks!

Hi there, Sorry, but currently we do not have any sale campaign on Themeforest. Hope you understand. Best regards,

I downloaded this theme to use the Home Tee, the one I have looks a little different. I like home tee the most, i dont know how to switch to it.

Hi there, You need to import that demo to your store, please follow this document: https://docs.the4.co/kalles-4/installation/import-demo If you have any question, please open a ticket at our support system: https://support.the4.co/ Best regards,
https://demo-kalles-4-1.myshopify.com/products/tovi-girl-with-cat-printed?view=options-customizer in this link there is an option called Write your text & Personalize Box!!! From which option i can get it in live website??? Also i need picture upload option
Hi there, You can follow this document: https://docs.the4.co/kalles-4/product-page/product-main/customizable-product If you have any question, please open a ticket at our support system: https://support.the4.co/ Best regards,

Hello! Is there any layouts with 6 product columns or more? Is that possible?

thank you

Hi there, thank you for your interested in our theme. We have support layout products with 6 columns https://tppr.me/qHoLo If you want show more than 6, we can add a small code https://tppr.me/Qgq3u If you have any questions please let me know. Best regards,
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