1294 comments found.
Hi, when I click on the link to install EComposer, it takes me to https://apps.shopify.com/ecomposer, where it has the message: This app is not currently available on the Shopify App Store. If you have support questions, contact EComposer directly. Any ideas how to get access to it?
Hi, The app is temporarily in maintenance mode, it will be available soon. Please install it later. Thank you!
Ok, thanks for the quick reply
Hi, i have a photo frame of 7 different sizes & different price! Now can i upload only one product and have 7 buttons to select size accordingly price must be changed!!
https://www.doozypics.com/digital-painting in this you can check on selection of sizes price is getting change want to implement the samekindly help asap
Hi there, You can go to Shopify Dashboard >> Products >> Variants. For any technical issue, please open a ticket at our support system: https://support.the4.co/ so we can help you. Best regards,
Hi, team! I absolutely love your theme!!! Been using it for past two years and it is one of the best Shopify theme out there for eCommerce. Even though my support has expired, you guys have helped me in the past. Thank you.
I need to ask a couple of things, if possible: - How to change the Button color? By default the Buy Now Button and Add To Cart Button are black and I need to change their color. I checked the video documentation, but I couldn’t find it. Would you please help and check the screenshot to help me with it?
https://snipboard.io/dexbJ2.jpgHi there, we currently see that your account does not display any purchased. Please use the correct account Envato and renew your support to receive more assistance. Best regards,
Hello, I noticed that your page has a variety of display methods, such as FAQ, there are direct display and shrinking question display, but my FAQ page cannot change the layout, I would like to know the reason.
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
My website did not sync the discount code to the checkout after filling in the discount code in the shopping cart, and my ticket support expired and I cannot be contacted.
Thank you for contacting us. Please send the necessary information to the4.staff@gmail.com for our team to investigate the issue. If you require further assistance or have any additional questions, please consider extending your support subscription to access our full range of services.
I have already contacted the mailbox, but there is no reply to me
Hi, will you offer a better price again like before? I am very interested but the price throws me off a little bit compared to some other themes.
Thanks!
Hi there, Sorry, but currently we do not have any sale campaign on Themeforest. Hope you understand. Best regards,
I downloaded this theme to use the Home Tee, the one I have looks a little different. I like home tee the most, i dont know how to switch to it.
Hello! Is there any layouts with 6 product columns or more? Is that possible?
thank you
Hello, when I apply the theme, the homepage of the website has a default section layout that is connected to the product series, this layout has 7 options, but the size of each selection section is not neat, I don’t like it, I want these Plates can be arranged in a row of 4 squares block of equal size, how can I edit
Hi there, For any technical question, please open a ticket at our support system: https://support.the4.co/ Best regards,
Hello, I bought this theme and encountered a new problem. On the product page of the website, I have a lot of customization options. When the customer slides the mouse, the product picture on the left will not be visible. I want my product picture It can always be displayed floatingly in the middle of the webpage, how can I achieve this?
Hi friend, for any technical question, please open a ticket at our support system: https://support.the4.co/ Thank you!
Hello, I submitted a ticket yesterday, but there is no reply yet, hope to get a reply soon
Ok we got your ticket, our team will answer you on it. Thank you!
Hello, After updating to Kalles 4.1.4, Newsletter Popup no longer works. And there are some issue with the customer reviews linked, on product page, clicking on the star rating does not automatically open the review tab, tested with judge me app, growave review, and other review app (Rivo Product Reviews app). Hope you will fix these problems soon. Kinds regards.
Hi there, please open a ticket on support system https://support.the4.co/ and describe your request in detail. My colleagues will check it. Hope to hear from you soon.
Hello, I have purchased this theme. Because I deal in custom products. So my product page needs to add plugin. But I can’t find the plugin I added to the store in the template’s app embed bar. The name is “customily”. This makes the options on the product page a bit confusing. My color main option is at the bottom。
Hi friend, for 3rd apps you added to theme, if need any technical support please contact that app support team because they are responsible for making the app work properly with whatever theme you want. Thank you!
when I try to connect the composer I get this error
how do I fix this
419 PAGE EXPIRED. RELOAD TO TRY AGAIN
Hi friend, you mean is EComposer page builder issue? If you can open live chat from EComposer dashboard, please do it to connect with EComposer team. They will help you immediately.
Hello, the theme is great! How do we add line-item-property__field in the product details form, but that they are required?
Hi there, please open a ticket on support system https://support.the4.co/ and describe your request in detail. My colleagues will check it. Hope to hear from you soon.
Boa noite eu estou usando o tema Kalles versão 2.7.3 porém ele aparece um erro no site que quando tento avançar para as demais páginas na coleção os produtos não aparecem . Volta para página 1 e não avança para os demais modelos. Para tentar corrigir ,consegui baixar a atualização do meu tema Kalles para a versão 4.0.1 Porém ao tentar editar os códigos do tema versão 2.7.3 para a nova fica dando um erro nos arquivos. Vendo vídeo no YouTube vi que precisa copiar essa versão antiga na nova SETTINGS_DATA_JSON E depois PRODUCT.JSON. porém o erro persiste. Meu período de suporte já expirou . Será que vcs conseguem me ajudar?
Hi, thank you for asking the question but please note that Kalles 2.x and Kalles 4 are created as entirely separate versions, Kalles 4 for Shopify 2.0. So you can’t upgrade to the higher one in a straightforward way. to take advantage of these improvements and updates you’ll need to rebuild the entire site.
I have some question before buy
1. Can I set separate breadcrumb image for separate collection 2. Can I add Buy Now button and Add to Cart Button side-by-side 3. Can I add any section (be it image, video anything) inside a page ?
Thanks
Hi there, 1)Yes, we provide the option for you to show different image page heading for different collection page. 2)There is no option to do that. However, you can get it by using some customized CSS code. 3)Kalles is supported by Shopify 2.0 so you can add any sections to any page which you want. Best regards!
Ok, Thanks for your reply. Can I add Buy Now button below the add to cart button ? I mean is the Buy now button come with default shopify theme or we need to customize the code to have it ?
The “Buy now button” is included in Kalles theme. It is default dynamic checkout button of Shopify. Thank you!
when installing the application for a subscription (Appstle℠ Subscriptions), the subscription confirmation checkbox in the checkout does not work as a required one. the buyer goes through to pay without confirmation, because of this an error is obtained and the buyer cannot pay. app support from Appstle℠ Subscriptions said it’s a bug in theme :cry:
Hi friend, please note that about 3rd party applications, the app side is responsible for this. In this case it can’t be said it’s a theme bug, if they can’t make it work with the theme, we can provide the extra service for integrating. You can create tickets and make requirement or contact us directly at the4studio.net@gmail.com. Best regards!
Hi, if i want to use the theme for two stores, do i have to pay it twice ?
Yes, one license for one store please.
Is there a way to integrate the back in stock notification with Klaviyo instead of sending them to the support email? thanks
The theme doesn’t support this, you would need to use 3rd app for this feature. Thank you!
