21602 comments found.
Hello,
Before making the purchase I want to make sure if with elementor I can work on the structure already assembled and only perform the drag and drop so to speak or with elementor is only to create pages from scratch?
I am interested in working on what you have already built, I only have to change texts and images. If so, I will proceed to purchase.
I look forward to hearing from you, thank you.
Hello!
Yes, you can simply import our Elementor demos https://the7.io/#!/demos and edit their content. No need to create it from scratch.
I get this error during plugin installation
The package could not be installed. No valid plugins were found.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi. Why does the downloaded package from Themeforest contain version 11.6.1 of the theme? Is 11.6.4 not the most recent version? Best regards Pernille
Hi Pernille!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
I update via ftp so I will just have to wait 
Hello,
I am writing to you because I have purchased your template, The7, and have built my website using it. However, I would like to make some modifications and I have noticed that you no longer offer a demo website for photographers. Therefore, I was wondering if you are planning to create a demo website specifically for wedding photographers. I am very interested and would like to know if you are planning to invest in a demo website for professional photographers specializing in weddings.
Hello!
You still can find this demo under The7 -> Pre-made websites https://imgsh.net/a/dMmAtpS.png
Hi, If a user is logged in on my wp, the menu doesn’t work.What can I do?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
done
Hi! I am not able to edit any footer widgets. When I try to Appearance> Widgets I get this error: There has been a critical error on this website. Please check your site admin email inbox for instructions. Otherwise the website works fine.
Hello!
Could you please try deactivating all third-party plugins. If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Hi. Is theme compatible with Elementor containers and are yor elementor widgets compatible with the container builder?
Hello! Yes, it’s compatible.
Hello, althoug this username particular support is expired -this question is for the pre-purchase people-or customer service.
When ROW settings for Background Style>Image/Paralax>Simple Background Image>Scroll Efect>Fixed At position is set -the image is blur only on IOS devices -Iphones and Ipads.
On simulator and any android device image is working fine.Any chance to fix this ASAP? i am using latest theme. i purchased your theme 46 times,running latest wordpress with php 8. site is fine -but the image is blurred when Fix At Position enabled for background paralax .
I invite all of you to check your websites if the row background is set this way.
I hope this helps and i also hope to get professional feedback on this before i buy another license.
Thank you
PS latest licence was for sophielimo user-i am sure you can see that.
Hello! This issue happens in the last version of “Ultimate Addons” plugin. Please submit a ticket at https://support.dream-theme.com/ – our support team will provide a CSS fix.
Hi, the site’s mobile menu has disappeared. What can I do?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
done
After installing your demo theme I was redirected to the INSTALL.PHP pages
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
If I use demo site template “brand shop” and use PageSpeed Insight Optimization you recommend, with 200 products, hosted with cloud server with Cloudways, can I get the same performance readings from your demo? Did you use elementor with the demo?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
This is a presales question. Does this not exist with your company? There is nothing on your website only support for customers that purchased.
Hello!
Pardon, I thought you mean you are already using this demo. But yes, you are right, the “Pre-Purchase” questions category is available on our support portal.
Yes, we use Elementor for this demo. It is additionally optimized with Cloudflare. Talking about a hosting, even one and the same provider usually has multiple hosting plans with different quality of server performance.
What we can say for sure is that, if your server has fine TTFB results and your media content is compressed enough, yes – you can get high PageSpeed Insight results. In particular, by applying cache plugins https://support.dream-theme.com/knowledgebase/fast-velocity-minify-settings/
I read that on the plugins, thanks for the input.
Is your template compatible with the “Back In Stock Notifier for WooCommerce” plugin? This is a plugin that allows you to notify the customer if there is stock. I want to use it with the template → https://the7.io/fashion-store/. In your template there are specified sizes that are missing and then it would be possible to use “Back In Stock Notifier for WooCommerce” plugin.
Hello! I am afraid we have no information regarding this plugin. But I should say the theme doesn’t affect sending WooCommerce emails. So, hopefully, The7 and this plugin won’t interact.
I have one more question. Does your template have an option to make it possible to select (besides “S”, “L”, “XL” size) an image in WooCommerce? See example → https://getwooplugins.com/wp-content/uploads/2018/04/tooltip-preview-1024x625.png
Hello! You are right, we are going to add such a feature. Meantime, you ca use plugins like this.
Hello. Did you ever test your theme with BigCommerce WordPress Plugin?
Hello! We have never tested the theme with this plugin. But I see it is used by some our buyers, and they required some tweaks to make it look okay.
I have used your demo to create a one page scrolling site but the act class is not being set on the scroll menu items. The anchor works and goes to the right place but no act class is set when you scroll that section in to view, what am I missing?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
When I google my website it comes up listed as ‘UNTITLED’ with ‘For full functionality of this site it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser.’ listed below it.
I’ve named my website on the backend, so I’m not at all sure why it’s showing Untitled. And I haven’t found anything in your theme documentation so far about enabling Javascript?
Please help!
Hi!
The theme is not responsible for the title, neither it can disable JavaScript. But I hope this article will help.
someone used my purche code and install template on this site?
https://my.the7.io/How is this possible?
This purchase code is already in use on another website. Please de-register it on the original site or follow this link.
https://my.the7.io/ is where you can manage your license(s).
Currently your license is in use on https://www.pal****gaj.pl
I hope this helps.
How do I unlock my license. It is no longer active on any sites. But it says it is locked anyway in the license manager. Thank you.
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hello how do I solve this You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it.
Hello! Yes, you need to go to WPBakery settings -> Design and click “Save”.
Following the new update to Elementor 3.12, we’ve lost our Main Menu on the homepage, all other pages still have their own menu pre-update! Please help!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, thanks for the theme. Now I am facing a technical issue. When I upload and activate the PRO ELEMENTS plugin as you recommend, my product category pages show all products instead of filtering, when I deactivate the plugin, every product category only shows the products in its category. And I cant run the site without the PRO ELEMENTS plugin. PLEASE HELP ASP
Hi!
Most probably, products widget inside of your archive template is configured to display all products instead of the current query. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
