128 comments found.
Hi, I would to buy this theme , but I have some pre question: i would to choose the default demo with header 8 it’s possible or not? if i run domain checker with will capable with your theme or not??
Hello,
1. It is possible, you can easily change the header layout in Theme Option and Page Option.
2. What plugin do you use to support this? I think it will work.
Thanks
Hi, it’s my multitude asking you to resolve the header selection because it’s not working from Theme Option the change the header please.
I answered above, maybe you missed the option in Page Option, you are seeing the page unchanged, it means the page is using custom header in Page Option. Please see the documentation on how to change the theme header.
Thanks
Hi, I have purchased and installed the theme. But it seems there is an issue. I have followed the steps properly. But still the social icons in main page are not working properly. Apart from this hen i upload the favicon it upload but doesn’t change in the main website. Kindly guide for this.
Hello,
Case Theme Core plugin what version are you using?
I released the latest version yesterday (1.0.7) and it should fix your problem.
Thanks
Do i have to update it or what?
Please try: https://www.youtube.com/watch?v=cx3piKE7VeQ
Good day, Trust all is well, Is there a way to change the logo size on mobile navigation menu? thank you in advance
Hello,
Have you purchased the theme? Option available in Theme Option -> Header -> Logo
Thanks
Hello, i cant check your demo, internal server error. Regards
Hi, thanks for your reply. Very nice work but in terms of performance (I tested on several web tools) it is not efficient enough. What do you say on this point? Regards
Yes, you can improve it on your server.
Hi, add a reCAPTCHA, I’m being driven crazy by spam and fake registrations!!!
You can add it yourself via the support plugin.
Hi, i want to add reCAPTCH, where is “support plugin” to add it ? Regards
You want to integrate it with contact form 7?
yes by everything, the contact form, comments, etc.
Demo site is not available, you need to integrate it yourself into your site through installing plugins that support this.
Facing error – stylesheet is missing
Hello,
Please make sure you have uploaded your theme file ( itfirm.zip )
Thanks
While customizing theme like changing logos it don’t get changed and shows error – We were unable to modify required files Please ensure that /home/u385809368/domains/xyz.com/public_html/wp-content//uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here..
Hello,
Can you try chmod the above folder with 755?
Thanks
Yes I have already given permission to /wp-content//uploads/ with the value 755
Showing error with instructions – modify your wp-config.php file to contain your FTP login credentials as outlined here.. once we click it redirects to this page -> https://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants
Please Help!
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Good day, Trust all is well, How to fix this? portfolio images are not showing in portfolio carousel layout 5
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, When I want to import the demo I get the Proxy Error message. After that the demo imports but without pictures and icons. Can you help me?
Also the theme doesn’t open in Safari.
Hello,
Your license has expired, you seem to be trying to install demo data with a 2nd project?
Thanks
No, still first project. I bought the theme a while ago but I wanted to use it right now and it doesn’t work.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
It doesn’t let me without support. I need to extend
Hi. Can I get Figma or Illustrator or PSD design files?
Hello,
Once you purchase the theme, the package will include a download link for the PSD files. https://case.d.pr/i/bsisPu
Thanks
Hi,
Gutenberg is not showing when I add New Post. I would like to use Gutenberg for Post and Elementor for pages.
Help me please.
elementor is loading only in new version of theme
Hello,
Please update Case Theme Core (v.1.1.5) with the latest version.
Thanks
there is no career page?
Do i need elementor pro?
Hello,
1. Yes
2. You just need to install elementor free to use the theme.
Thanks
can you add them if i order mine or maybe in update?
I may add in an upcoming update. Thanks
There is no feature to edit the purple background of the Case fancy Box! Please help i want to change the purple background color of Case Fancy box
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Dear All,
we have been having problems with the topic for a long time. Our hosting provider deletes all viruses on the theme and it crashes again.
Can you update the theme so it can work..?
The page is currently down, because of viruses and everything. We have been cooperating with you for a long time, and we are satisfied with you, please if we can solve this problem. Our website has been down for a long time, we need it to build our business.
Best regards!
Hello,
Please download the latest file on ThemeForest. In addition, your site has malicious code not sure it comes from the theme, maybe the malicious code is in a 3rd party plugin you install. The theme is currently being used by many people and no one has encountered malicious code like on your site.
Thanks
Hello,
Yes, the theme is compatible.
Thanks
Thanks you, I just bought your theme, hope it will be good for woocommerce
Thank you!
Hi, i see that the theme is very slow why ? website is: sub-cell.ca
You can use several plugins to optimize your site: Autoptimize, W3 Total Cache
Images need to be optimizes: Ewww Image Optimizer
Demo page I am using SG Optimizer plugin:
https://wordpress.org/plugins/sg-cachepress/ https://www.siteground.com/tutorials/wordpress/sg-optimizer/Thanks
Ok thank you
on demo import slider revolution demo is not imported how to find the files of sliders for manual slider import
portfolio carousel – layout 5 not working correctly
temporary fix : in: `elementor/templates/widgets/ct_portfolio_carousel/layout5.php`
- after line 70 add :
$default_size = '800x605';
if(!empty($img_size)) {
$default_size = $img_size;
}
- inside the `foreach ($posts as $post)` add :
$img_id = get_post_thumbnail_id($post->ID);
$img = ct_get_image_by_size( array(
'attach_id' => $img_id,
'thumb_size' => $default_size,
));
$img_src = $img['url'] ;
- then inside the div with class “slick-slide.grid-item-inner” add the following :
<span class="item--image ct_portofolio_carousel_image" style="position:absolute;width:100%;height:100%;background-size:cover;background-image:url(<?php echo $img_src ?>);" />
span.item--image.ct_portofolio_carousel_image:hover {
transition: all 300ms;
cursor: pointer;
filter: brightness(0.8);
}
Hello,
What exactly is the error message you see? can you send me screenshot?
Thanks
portfolio images are not showing in portfolio carousel layout 5
no error messages shown
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
carousel working on elementor but when viewing the page its not working
To fix this issue :
inside ct-post-carousel-widget.js (elementor/js/ct-post-carousel-widget.js)
change:
$( window ).on( ‘elementor/frontend/init’, function() { ...
to:
window.addEventListener( ‘elementor/frontend/init’, function() { ...
Thank you!
not working header and footer builder homeage
Hello,
Can you send me screenshot?
Thanks
I tried contacting your email but no one has replied for my presale question but here it is
Hello Case Themes,
I recently saw your demo websites of the ITFirm and I really loved it. I have seen some demos of yours and I wanted to ask before purchasing. Can I use parts of a different demo of yours onto my choice of demo say for example I wanted to use Home #9 but also save a template from Home #8 to use in my website. Am I able to do that or am I limited to only one demo ?
Kind Regards Ahmad Baker
Hello,
This is possible, you can use any section you want in any demo.
Thanks
