6411 comments found.
I purchased two licenses with different profiles, but it does not recognize one of those accounts. When I try to activate it, there is no way for it to work. How can I solve this?
Hi stucuman,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Pre-Sale question,
Dear Developer,
I would start with appreciation of the entire team because of the wonderful work.
I have some questions & doubts.
1) For the Paywall system, – bank transfer method is available?
2) Paywall by WooCommerce, then we can integrate with any payment gateway which available for WooCommerce.
3) in front end post submission or pay writer, post approval by admin/editor is it possible to setup. (Any post written by other than admin, need to be pending review and published after admin/editor approval)
4) for author sign-up (pay writer), is there any page to sign up with special terms and conditions.
5) Ad-block detector and ad disable by role or custom plan wise (feature available like in Jannah theme)
6) how to see upcoming new features (like kanban board or public checklist)
thanks, and waiting for your kind reply.
Hi trpcostcontrolengineer,
1. for the JNews Paywall we only support Paypal and Striper payment
2. yes you can integrate paywall with woocommerce, but for subscription you will need to use WooCommerce Subscriptions Extention
3. yes any post that written other than admin will need admin approval to be published
4. Jnews have dedicated login and registration pop up, but unfortunately we don’t have option to setup the term and condition
5 & 6 . unfortunately we don’t have kanban board, public checklist to display the upcoming udpate and ad blocker detector feature at this point, you may need to consider to use third party plugin for this
Thank you
I’m currently using the Newspaper Theme by tagdiv and I see you have a switching plugin to Jnews…. Can I import all the style and look or just the content? All the pages designed with tagdiv editor will have the same look or do I need to design everything again?
Hi sweetgunner,
our Newspaper migration to JNews feature will import the content and data listed below:
Post
- total view
- subtitle
- primary category
- source name
- source url
- via name
- via url
Element ( Shortcode )
- Video Youtube
- Video Vimeo
- Button
unfortunately at this point we cant import the design, you may need to redesign the page again
Thank you
Apart from PayPal do paywall plugin supports, stripe and bank transfer options?
Hi, iamkrishna
our paywall plugin is supporting paypal and stripe payment
Thank you
Hi team, just to check. Do you have popup settings like after you press the button then can go in this article? Because some of the post is content alcohol,18+, and etc. so we need this popup
Hi 6ixty8percent,
unfortunately at this point we don’t have option to create custom pop up, you may need to consider to install third party plugin for this. but we will add it to our feature request list, but we can’t promise this feature will be available soon.
Thank you
Thank you so much. One more question. Am I able to disable the Facebook comment suction?
Hi 6ixty8percent,
yes, you are able to choose between Wordpress, Facebook or Disqus for the comment. Please check the link below for jnews comment documentation.
Thank you
Yes, I understand. What I mean is totally disable the comment suction.
Hi 6ixty8percent,
yes, you can disable the comment by unchecking allow comment on the post editor or using JNews Custom Post Template to create a new template without the comment section
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello, I am having a problem with the dark theme logo on desktop. I have changed the logo plus did a cache and used different computers and the logo won’t change. I am using the sneakers demo. How can I fix this?
I fixed it. No support needed.
Hi manningdarnell,
glad to hear that your problem is solved.
if you have other questions or need help, please don’t hesitate to open a new support ticket on our forum.
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
hi, jnews ads not support sticky right and left ads? https://prnt.sc/MZkPuqe68QO1
Hi ianx,
unfortunately at this point we don’t have option for skyscrapper ads that appear sticky on the right and left, we will consider to add it to our feature request list, but we can’t promise it will be available soon.
Thank you
Pre sale question
Dear developer,
First of all, i want to say that this j news theme is very best theme in themeforest.
I have some questions and request
1) backend demo needed to check the feature. 2) what about ad blocker detection. 3) Ad disbled based on the roles 4) bookmark (or) native app install popup for those who visiting the site in phone. 5) vignette ads will work in this theme ?
Mainly need backend test for trail of all special features like paywall, pay to submit.
Thanks
Hi Mohammedwasimj,
thanks for the appreciation
we have bookmark feature, please check the documentation below for the bookmark
yes, JNews theme is compatible with google adsense vignette ads
unfortunately at this point we don’t have the features like ad block detectcion, add disable base on the roles, and progressive web app, you may need to install third part plugins for these features
at this point we don’t have sandbox to test the backend feature, but you can check our documentation below, to see how the feature working
JNews Pay Writer Documentation
Thank you
Hi Team,
We have installed your theme on our website, and when we try to sort the All Posts page by views, it incorrectly displays the order and seems to be completely random.
Please advise
Hi NetValueWeb,
we’ve checked the sort by views feature in our side and it still not working properly. if the problem still persists in your side, , please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Hi Team, but the issue seems with the Jnews view counter plugin, therefore, could you please have a look.
Thank you
sorry for the delayed response, Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
When I try to import Tutorial theme with plugins, the importer just hangs on step 4 (installing related plugins) forever. I use the latest WP and PHP 8.0 native. What’s the problem here?
Hi tatianna21,
please retry to import the tutorial demo, if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support is expired, please try to extend or renew your support license.
Thank you
what is meant by “membership” what plugin does it use & what options do you have to control with the membership levels etc, is done through paypal ?
Hi username49
for the membership feature, we are referring to JNews theme is supporting buddypress membership plugins
if you want to restrict your user to read post we have JNews paywall feature, that allow to you Restrict access to your premium content and monetize it via paid subscriptions, this feature support paypal for payment
Thank you
Hi, We need your response and fix for these issues urgently:
1. we and others that have big sites with a lot of posts discovered that this theme is terrible when it comes to server space and resources. It takes up too much INODES when handling images, etc. One large site takes up the memory on a shared hosting account. Making this theme expensive to manage on server bills. We need a solution ASAP regarding this. The longer you have a site up with this theme the INODES increase drastically. Please make option for WEP or some other image format to produce only 1 file that is adaptable for multiple sized. NO MORE of this generating 11 images for one post.
2. Also there are no simple modern share icons on the headers when using on mobile. Its safe to say that 90+ percent access info using mobile and not desktop anymore. So please add a shared icon that drops down to show share options for mobile headers
3. Still missing ability for users to front-end submit mult-criteria reviews.
Hi tgg1061,
sorry for the delayed response due to labor day holiday in our country.
for the images, please try to submit new ticket in our support forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would try to help you as soon as possible
for the other suggestion, we will add it to our feature request, but we can’t promise it will be available soon
Thank you
We need a reply here. In order to access your support you want permission to “Download your purchased items” This should not be allowed by authors. Surprised many others done see this permission. You should allow basic envato login and not require. You require the following when the screen pops up:
Authorize Jegtheme Support to connect with your account? Jegtheme Support will be able to:
View and search Envato sites View your Envato Account username View your email address Download your purchased items View your items’ sales history Verify purchases of your items List purchases you’ve made Verify purchases you’ve made View your purchases of the app creator’s items
1. This big theme has had Inode usage issues for years and you do not address it plain and simple. We need your response ASAP.
2. Will you be adding this next update?
3. You have been asked this for years as well and have yet to add it. You keep giving the same response from years ago.
Hi tgg1061,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
You are not addressing the issue about all of our privacy. Why do you need to be able to download our purchased products and have so much access to our private info just for you to fix the issues of JNEWS????
Please remove those access requests so we can use support.
We need that permission to be able automatic JNews theme update. Please note, in this case, we only can download our product (JNews), not all products that you purchased. If you don’t need an automatic JNews update feature, you can skip that permission process.
Thank you
Not true. This is the login with Envato option which you force to use to be able to post a thread or get support. Here is the popup a buyer must accept to get support:
Authorize Jegtheme Support to connect with your account?
Jegtheme Support will be able to: View and search Envato sites View your Envato Account username View your email address Download your purchased items View your items’ sales history Verify purchases of your items List purchases you’ve made Verify purchases you’ve made View your purchases of the app creator’s items
Jegtheme Support will NOT be able to:
View your account profile details View your account financial history Add item to favourite collection View your public and private collections View your statement transactions View the total number of subscribed users to Envato Market Shows the total number of items available on Envato Market Shows the total amount of community earnings on Envato Market Shows the total number of items sold on Envato Market
Here is the list based on category:
Support registration and Expired check: - View your items sales history - View your Envato Account username - View your email address
Verification of purchase code: - View and search Envato sites - View your items sales history - Verify purchases of your items - Verify purchases you’ve made - View your purchases of the app creator’s items
Automatic theme update: - View your items sales history - Verify purchases of your items - Verify purchases you’ve made - Download your purchased items
You also can visit this topic https://forums.envato.com/t/how-to-verify-a-purchase-code-using-the-envato-api/150813
Thank you
Hi, afkir_mhd
sorry are you referring to the angle brackets in the breadcrumb ? you can disable it using additional css
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Good afternoon ! I would like to know with your Jnews theme I can develop a custom theme using the blocks, to adapt to my objective, I would also like to know if your theme is compatible with puglin instantify?
I already have a website developed by Soledad, I just want to buy its theme, develop a customization and migrate all my news from Soledad to desktop before uploading to my main domain.
This way, every time I need with my team, developers make updates to the desktop and we only upload to the main domain after finishing uploading to my main domain.
A daily life too if you have a custom puglin development service to upload news articles according to user.
I need to pay to develop a puglin for a classified gallery of real estate, real estate, and service companies.
It is possible for these advertisers to send news for approval by the front.
I have a puglin idea that adds a lot of value to the goals of any news portal.
I am willing to pay for its development to integrate with Jnews
Hi silva84,
we have some post module that you can use as Gutenberg Blocks
unfortunately we haven’t tested our theme with instantify yet,
as we replied to your other questions before, we have JNews Front End Submit that allow users to create post from frontend, the administrator also can review the post before it got published
also as we replied to your other questions before, unfortunately we are not offering custom service
Thank you
demo connection error, kindly fixed that
Hi vindeshi,
we have checked the import demo and it still working normally.
sorry, just want to make sure, do you already using valid jnews theme and license from themeforest? because we didn’t see purchased label on your account
Thank you
have you any documentation how to convert jnews to woocommerce store?
Hi hassandhaaley,
unfortunately at this point, we don’t have documentation on how to convert JNews to woo-commerce store
at this point, we are focusing on developing JNews as a news, magazine, and blog theme
but you still can install and active Woocommerce alongside JNews to create a store, for example, you can check this Jnews demo
Thank you
Hello team hope you are doing well, i am faceing video missing in amp page issue, using both plugin with video formate posts, non amp page have video https://trendtoday.in/2023/04/26/test-with-schema/ but when i visit to amp page there is no video : https://trendtoday.in/2023/04/26/test-with-schema/?amp=1 my support is expired to i cant creat ticket, as its not extra service its bug, requesting you pls provide solution, Thanks
Hi UMESHKU81,
we already check your site and we saw that the video already showing both on non amp and amp post on you site, please check the screenshot below
you can also check the amp post and non amp post in our demo it’s still working normally
if the problem still persists on your side, please try to extend or renew your support license.
Thank you
Unfortunately, the JNews Template has never worked quite right for me. I submitted a help desk ticket to get help with images popping up in two places on the homepage and no way to remove the the header title from pages. Please, assist.
Hi rattler04,
I’ve been checking your topic on our support forum, and our support team has been replied to your topic. In this case, we need more detail information about your issue. I suggest you to continue discussing your issue at this topic https://support.jegtheme.com/forums/topic/help-8/#post-125662
Thank you
I think I just have to accept the fact that I threw my money aways on this template and extended support. My first two interactions with the support team are off to a really bad start.
Hi rattler04,
Sorry for this inconvenience.
I just checked your support topic and our support team has replied to the topic with a suggestion to check your footer content. https://support.jegtheme.com/forums/topic/help-8/#post-125807
Also, I notice the duplicate Hero element on the footer has been solved on your website https://www.blkmansion.com/home-1/home/
Could you confirm if the problem still persists or not? Or do you have any problem related to JNews?
Thank you
Hello team hope you are doing well, i am faceing video missing in amp page issue, using both plugin with video formate posts, non amp page have video https://trendtoday.in/2023/04/26/test-with-schema/ but when i visit to amp page there is no video : https://trendtoday.in/2023/04/26/test-with-schema/?amp=1 my support is expired to i cant creat ticket, as its not extra service its bug, requesting you pls provide solution, Thanks
Hi UMESHKU81,
we already check your site and we saw that the video already showing both on non amp and amp post on you site, please check the screenshot below
you can also check the amp post and non amp post in our demo it’s still working normally
if the problem still persists on your site, please try to extend or renew your support license.
Thank you
Does JNEWS have a “Staff” module in the Admin? (This is a pre-sales question, not a support question.)
Hi SGiambalvo
sorry I’m not quite understand what you are referring by staff module, could you please explain more the feature that you are looking for ?
Thank you
A feature that lets the magazine/publication create extended profiles for the staff, writers, photographers, bloggers, etc. And then be able to attach them to posts. They can also be used to validate a person’s employment at the publication.
JNews have author box element that you can use to show profile of author of the post, please check the documentation below to check the documentation of JNews Author Box
Thank you
Oh, very nice. That will work!
