Hi spectracodes,

We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.

If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Adel915,

We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.

If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

much appreciated! thanks

And thank you Adel915

ThemeZaa

Please check our recently released Hongo Shopify theme – https://themeforest.net/item/hongo-multipurpose-shopify-theme-os-20/46092391 with launch price of $19 only.

I would like a refund on my extended support. I have not gotten help and the site had one small error and is now broken.

Hi jojopie,

We can see our support team is already replying your queries and guiding you as needed. Even for above query you should extract the zip and use hongo.zip to upload in admin backend as that is the theme zip file.

Thanks,

ThemeZaa

right. All they did was tell me to manually update theme and plugins. I have done that and the issue persists

Hi john_kau,

Yes it works as per WooCommerce default filters, please check this demo – https://litho.themezaa.com/shop/?sidebar=left_sidebar&column=3&container=fix&no_padding_top=1

Thanks,

ThemeZaa

Hi john_kau,

Litho is WooCommerce ready theme, so if the plugin you use for currency switcher do not overwrite WordPress / WooCommerce / Theme core feature / CSS then it will work fine or else you may need to do code adjustment to make it look fine.

Yes Litho supports multi-site but you will need to purchase Litho license per child site inside your multi-site setup.

Thanks,

ThemeZaa

Hi robersl,

In our demo site all above mentioned features are working fine even after theme update. So there may be any issue in theme update or conflict of any other plugins or your customisations. Please read this article – https://litho.themezaa.com/documentation/install-theme-included-and-recommended-plugins/?category=install-update to update theme first and then update theme included plugins. Also make sure to remove your server / CDN / plugin and browser cache.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Thank you. I got the notification about the theme update around the same time you posted this. Problem is I don’t see an option to update it in wordpress. I’m using ‘Litho Child’ could that be why?

I purchased extended support so I can get help with this issue. I’ve posted my issue with screenshots. Is my login the same as themeforest?

Hi jojopie,

Our support team will reply your ticket.

Thanks,

ThemeZaa

Hi Nobsyde,

Please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Telo77,

We have manually deactivated license from your test site, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.

If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi iedinanep,

Our technical team is already working on theme update and most probably update should be released next week.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi ketnooi,

You can use Mailchimp for WordPress plugin and that will be integrated with our Newsletter widget in Elementor.

Please go to Admin Panel > MC4WP > Mailchimp > and there you can add your API Key and then it should be work fine.

Please refer this article – https://litho.themezaa.com/documentation/how-to-set-newsletter/ to setup newsletter.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi blakejnolan,

Our team may release the update next month.

Please refer this article – https://litho.themezaa.com/documentation/import-specific-demo-pages-posts-portfolio/?category=demo-data

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi 4thestatem,

There was Safari browser related conflict, which is fixed by our technical team, so you can please try again and if required you can try in Google Chrome or Firefox browser.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi!, still not working on Safari (iphone and macbook air m1-os monterrey), it says that safari cannot open your page: “cannot parse response”(NSURLErrorDomain:-1017)... i had to download chrome and there i can see it (only in the laptop, chrome in iphone still not working). Please let me know if there is any solution, my concern now is if this could happen to my clients once i use this theme Thanks in advance!!!

Hi Shofax, You can check it again in SAFARI, There was server protocol issue.

Thank you!!!

Hi abdulhakeemelashraf,

We have not tested for the compatibility with chat gpt detector.

Thanks,

ThemeZaa

Hi thermalphysics018,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Reminder of a tech support request.

Hi Carlosnd,

Unfortunately there is no volume discount option in ThemeForest.

Thanks,

ThemeZaa

Hi dnngo,

No, design files are not the part of WordPress / HTML theme package and also we do not sell / provide desing files.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Ohhh bad luck.

Thanks,

ThemeZaa

Hi valeriotaiocchi,

Litho theme already provide Litho Slider widget in Elementor but it is not layer slider like Slider Revolution.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Thanks for your reply. You haven´t provide me with a concrete solution. Based on what you have written i understand the following: i can use Litho slider widget provided in Elementor on templates instead of Slider revolution. is that correct? a solution to the issue is much appreciated. thanks for your time VALERIO

Yes you can use Litho Slider widget.

Thanks,

ThemeZaa