263 comments found.
Hi, Just now installed the theme in a fresh WordPress, and im getting this message now
Your theme (Litho Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
2.If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
WordPress version 6.3 WooCommerce version 8.0.2
Can you please help me to fix it and can you tell me a solution for it
We will provide compatibility of latest WooCommerce plugin version and release new theme update in next week, so you can then update theme, WooCommerce plugins and their templates.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
good morning, I’ve been working with your template since the beginning. Initially, I had no problems updating with Wordpress. However, when I want to update my site, it’s impossible for me to do it on the front end with elementor. It seems that you haven’t done the Wordpress updates, and I’m also having problems with wocommerce, which has problems with obsolete files. Are you thinking of updating? It’s a bit frustrating not to be able to work in peace on my site and to be blocked because any modification causes fatal errors, especially with Elementor and database updates. Your theme is magnificent, there’s nothing to say about it, but the theme updates leave something to be desired. Best regards. Thank you very much. Pat
Hi Pat,
We do not recommend to update WordPress and Elementor if the theme latest version do not provide the compatibility with those. Yes we will add compatibility of latest Elementor and WordPress version and release new theme update, so you can then update theme, included plugins and WordPress.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you for your reply. Wishing you a beautiful day! Pat
And thank you Pat.
ThemeZaa
Hello, I have a question, can you use the images from the theme? Or are there legal problems?
Greetings
Hi KavehRanjbar,
The images you see in demo site are not the part of theme package due to licensing limitation and that we have already mentioned in item description also as per Envato policy. We are providing placeholder demo images with recommended size mentioned in it, so you can upload your own images there as per your website requirements.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, could you confirm how your search works. I have been into the settings and made sure that products are included in the search results. This is a art gallery website so someone may search for the name of an artist. The name of each artist appears on the product page but when I do a test search by artist name these product pages don’t show up. Does that mean your search is only looking at the name of the page? If that is the case then if someone searches based on an artist that’s not going to display all the pieces (products) by that artist which isn’t ideal
Hi All_Things_Web,
By default WordPress and WooCommerce do not search in custom attributes. You may need to customise the search with the help of your WP developer as per your above mentioned requirements.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Ah so if it wasn’t in a custom attribute then it would show them up on the search results. Thanks for your response.
By default WooCommerce search in title, short and long description.
Thanks,
ThemeZaa
Hi team, Great theme, we are already live and running. We have a concern regarding the portfolio categories. We have created many projects in Portfolio and some categories too. Although we are using this projects to showcase the images of our work on the website, we do not want it to have a separate page.
For example. We created one category name ‘Animation’ in portfolio and it has a live-running page with URL ” https://focalmedia.in/portfolio-category/animation/ ”. We don’t see any reason why the categories has its own page. We need a solution to only hide the page and let the featured image gets shown in the website.
Hi focalmediain,
WordPress by default offer category page and post detail page for standard post type of custom post type. So you can either remove that category or customise the code to diable or redirect category pages as needed with the help of your WP developer.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello, where can I adjust the logo spacing in the menu, I can’t find any setting for this and nothing in the documentation either.
Hi KavehRanjbar,
Please login to your WP admin, then visit front website, and click pen icon in top – left over header area to edit your used header in Elementor and there you can adjust logo spacing as needed.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi! We cannot activate the team, we messaged to the support, but there’s no reply, can you please help? Thank you
Hi amandayinfengcooper,
Due to the weekend our support team may have not replied your ticket, but they will check your support ticket and reply you today.
Thanks,
ThemeZaa
Hello i forgot to remove my license key domain and i was wondering if you could help me remove it as i removed the site
hi i purchased another license so i can have support. please remove the other older license . thank you.
Hi Touma08,
Please create a support ticket here: http://www.themezaa.com/support/ with your query, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
hello. just generated a support ticket thanks.
And thank you.
ThemeZaa
Hi, When going to update the theme we have seen that the license is active for our staging site, but we have deleted it without deactivating the license. We hope you could help us in deactivating the license so we can reuse it on live site. Regards
Hi wmega,
We have manually deactivated license from your staging site, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thanks a lot!
And thank you 
ThemeZaa
Hi, Our old website was lost before we could remove the license. Furthermore, our support period has come to an end. We are hoping that you can assist us in deactivating the license that is tied to our purchased theme, enabling us to reuse it. Regards.
Hi yelouali,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thanks a lot. Have a nice day
And thank you
ThemeZaa
Hi I can’t get any new updates on my theme as it shows that the code was used in the previous staging site that I created. But it was completely removed.
Hi spectracodes,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
We lost the old website without removing the license. and our support period has expired. I hope you can help us deactivate the license related to our purchased theme so we can reuse the theme.
Hi Adel915,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
much appreciated! thanks
And thank you Adel915
ThemeZaa
Please check our recently released Hongo Shopify theme – https://themeforest.net/item/hongo-multipurpose-shopify-theme-os-20/46092391 with launch price of $19 only.
I purchased extended support and provided detailed info on the issue plus screenshots and login. I am getting sent to links with directions that aren’t working. I tried to update my theme but my dash thinks it’s up-to-date. So I tried manually with the zip from envato uploading it in the themes panel and it says. “The link you followed has expired. Please try again.”
I would like a refund on my extended support. I have not gotten help and the site had one small error and is now broken.
Hi jojopie,
We can see our support team is already replying your queries and guiding you as needed. Even for above query you should extract the zip and use hongo.zip to upload in admin backend as that is the theme zip file.
Thanks,
ThemeZaa
right. All they did was tell me to manually update theme and plugins. I have done that and the issue persists
This theme supports woocommerce product filter by price, category etc?
Hi john_kau,
Yes it works as per WooCommerce default filters, please check this demo – https://litho.themezaa.com/shop/?sidebar=left_sidebar&column=3&container=fix&no_padding_top=1
Thanks,
ThemeZaa
Hi. I’m evaluating to purchase this themplate for my site. But I have two questions: – This theme has or is compatible with a Switcher Currency plugin ? – This theme supports multisite ?
Thank you
Hi john_kau,
Litho is WooCommerce ready theme, so if the plugin you use for currency switcher do not overwrite WordPress / WooCommerce / Theme core feature / CSS then it will work fine or else you may need to do code adjustment to make it look fine.
Yes Litho supports multi-site but you will need to purchase Litho license per child site inside your multi-site setup.
Thanks,
ThemeZaa
The theme has problems with some elements. The image gallery sliders show all images at the same time after the update to 1.7. With or without update, the Litho Blog Post Slider does not slide – neither automatically nor manually. All plugins including Elementor were up to date. I have now undone the theme update and not updated Elementor, but that can’t be the solution – especially as the Blog Post Slider doesn’t work. Ex: https://esz-becker.de/esz-typ-200/ Is there a solution?
Hi robersl,
In our demo site all above mentioned features are working fine even after theme update. So there may be any issue in theme update or conflict of any other plugins or your customisations. Please read this article – https://litho.themezaa.com/documentation/install-theme-included-and-recommended-plugins/?category=install-update to update theme first and then update theme included plugins. Also make sure to remove your server / CDN / plugin and browser cache.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
After the recent WP update, the menu/navigation panel isn’t loading. I have the primary menu i created selected in menu panel and locations but when i edit the hamburger in Elementor I don’t see an option for it. currently when you click on the hamburger it says “Template is not defined.” How do I get my menu to show up in that dropdown?
Ok so the primary menu is selected everywhere except for when i edit the hamburger in elementor. I have the settings set to ‘theme’ in layout so that should be good. It’s just that it will only allow me to select from a template and doesn’t show my menu as a template. If I need to re create the whole thing, I’d rather just revert to an older wordpress instead. What do you recommend?
Hi jojopie,
It may be the conflict due to update of WordPress or Elementor. So you can revert back to previous version or full backup. We have recently released Litho 1.7 with latest WP and Elementor version compatibility, so you can then update theme first and then plugins as per this article – https://litho.themezaa.com/documentation/install-theme-included-and-recommended-plugins/?category=install-update
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you. I got the notification about the theme update around the same time you posted this. Problem is I don’t see an option to update it in wordpress. I’m using ‘Litho Child’ could that be why?
I purchased extended support so I can get help with this issue. I’ve posted my issue with screenshots. Is my login the same as themeforest?
Hi jojopie,
Our support team will reply your ticket.
Thanks,
ThemeZaa
I’m having some issue with this plugin and Elementor Pro. Sometimes all pages go completely blank, and I have to deactivate and activate again Elementor Pro (even multiple times) in order to restore the site functionality.
My question is: is this plugin compatible with Elementor Pro, or I am constantly at risk of breaking the site?
(I need Elementor Pro for dynamic data: custom posts, custom fields…)
I deletef theme from my one page and want to instal on another, but there is still info that I’m usng that old one, ...and I’m not. How to solve that problem?
Hi Telo77,
We have manually deactivated license from your test site, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
When will you plan to release a new update? I would like to update my site and I have compatibility issues. You have released only one update in the last 6 months. This is a long time.
Hi iedinanep,
Our technical team is already working on theme update and most probably update should be released next week.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
