218 comments found.
Hello, we purchased your theme few months ago and suddenly revolution slider stopped working and buttons shows just code as it wouldnt be compatibile with revolution slider and our theme. Do you have solution for us?
ERROR TYPE E_ERROR bola spôsobená v riadku 72 súboru /home/html/bbgstav.sk/public_html/wp-content/plugins/mega-addons-for-visual-composer/render/tm_carousel_son.php. Chybové hlásenie: Uncaught Error: Undefined constant “esc_url” in /home/html/bbgstav.sk/public_html/wp-content/plugins/mega-addons-for-visual-composer/render/tm_carousel_son.php:72 Stack trace: #0 /home/html/bbgstav.sk/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(366): WPBakeryShortCode_tm_carousel_son->content(Array, ’\n
It seem like home page has critical error and everything else work just fine
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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hi! any update for 2023? WP 6.2? thanks
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
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Compatbility with PHP v8.1/8.2?
Hello,
The compatibility with PHP 8.0 was improved in the updates, however, we haven’t tested the theme with PHP 8.1+ yet.
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I think I worked it out, I assume you have to change the element from portfolio list to masonary grid?
Hello,
We’ve managed to locate your ticket at our Help Center and it should be updated with response now.
If you are having troubles to access your account please try to login from a different browser or in an incognito window.
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Compatbility with PHP v8.1?
Hello,
We haven’t tested the theme with PHP 8.1 yet. Compatibility with PHP 8 was improved in recent updates, so we do recommend using PHP 8 or PHP 7.4.
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Hello Team,
I am receiving error while editing the page.. It is not loading Visual Copmoser or editor and Get an error for javascript
Uncaught TypeError: Cannot read properties of undefined (reading 'editor')
at qodef_tax_media_upload (qodef-tax-custom-fields.js?ver=6.1.1:11:40)
at HTMLDocument.<anonymous> (qodef-tax-custom-fields.js?ver=6.1.1:84:2)
at e (jquery.min.js?ver=3.6.1:2:30038)
at t (jquery.min.js?ver=3.6.1:2:30340)
I have tried different things but not working can you please help…
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello Team,
I have updated the latest version 1.7 theme.. that’s the issue and wordpress version is 6.1.1
Hi,
Some common troubleshooting steps are to deactivate all your third party plugins except bundled plugins ( Dessau Core, WPBakery, Slider Revolution…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
Also, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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I have tried these steps as well. even updated the latest bundles. but it is not working on the live website. when I host the website in the same local machine, and it is working I tried with the GoDaddy as well clear the cache and other things, but it is not working. please help me with thatone. I also added the request on the helpcenter not received any reply. #207115 request no.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Yes Team, I already replied to your help center with the updated details as well.
Hi,
Our support agents will reply once they reach your ticket. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
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Hi,
i read that WordPress is vulnerable to an xml pingback related attack: https://ithemes.com/blog/unpatched-vulnerability-in-wordpress-core/ Is it possible to disable xmlrpc.php via htaccess or a plugin and not have problems with this theme?
Thank you.
Hello,
This is more related to WordPress, not the theme, and as we see in the article there is an option in the iThemes plugin to disable this.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Is there a way to have the latest JS Composer version included with the theme =
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi The theme has not been updated since October 2021. - Are bets planned soon? Or will it be abandoned? - Is the theme compatible with wordpress 6.0.2? - how to update the plugins included in the theme: WpBakery, slider revolution…? Thanks
Thnaks
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in latest theme update so theme should work correctly on latest version of WordPress.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Thank you for your reply.
Already I am reassured that the theme is not abandoned 
Regards
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When are you going to update the WPBakery plugin? The current version is 6.9.0, however we only have 6.4.1 included with the theme.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
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Guys come on… I am used to better attention to your theme’s then this one, and it’s an expensive one! I already noticed some settings don’t respond when you change them, for example the Header setting can’t do anything globally. And now I see your home-made slider smushes the image instead of covering it without distorting the dimensions… I mean, who wants their image warped?? I even resized it to the 1920×1100 the same as the image that came with the demo. And it still warps the text.. Does it work when I just replace your home-made slider with rev-slider in wp-bakery or does this break the header layout?
Hello,
It could be that different header options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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You respond much faster here. You can check any website with this theme and even your own demo page, the Portfolio Stack Slider used in WPBakery does not know how to scale an image without distorting the dimensions, this is very visible also on phone and tablet, there is nothing left of the slider there and the image is stretched out from top to bottom.
Hi there,
The demo website is an older version of our theme and some irregulations might occur sometimes, however we have reported this and it will be fixed as soon as possible. We do see that your request has been responded to so please for any further assistance continue the conversation with our support team.
Thank you for your patience,
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Thank you, here is the solution in case other people will need it:
@media only screen and (max-width: 768px) { .qodef-portfolio-stack-slider-holder .qodef-stack-slider .qodef-stack-slide img { margin-left: -50%; } } .qodef-portfolio-stack-slider-holder .qodef-stack-slider .qodef-stack-slide img { object-fit: cover; }
Hi there,
Glad we could help!
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Hello Team,
Can you please guide me if Is there any new update for WP Bakery Plugin 6.9.0..? how can I update that plugin?
Looking forward to your reply.
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, and our agents will send you the latest version.
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Our portfolio is organized into two levels of projects. There are 4 main categories which consist of several subcategories. Now when you click on one of the categories, a list of all subcategories is displayed, and not from those that belong to this category. Please go to the page and take a look. https://neodecor.ru/projects/
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Sorry, but support has expired. It turns out that I can’t get help unless I repurchase the license.
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
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Tnx
Hi there,
You’re welcome!
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Hello, How would I go about and find where I can edit the Portfolio Type layout? We really like the Portfolio Slider type for the single portfolio pages but I want to remove the sidebar completely and make that visual composer row full width vs 8 – 4.
Hello,
Please submit a ticket at our Help Center, include url of the single portfolio page, and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello i need to contact you i have used the theme in a wrong account and cant use it now
and i am not able to contact the seller as envanto told me to contact thru the comments directly
Hi there,
You can create a new account at our Help Center, you just need to have a purchase code for the theme in order to submit a ticket. Please take a look at the following article.
To submit a ticket please follow instructions from this article.
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Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi there, it says I can’t use WP Bakery as it says the license has expired. Not sure how to fix this one myself. I unfortunately cannot access support any longer. Dessau is a great theme however I need to get the page builder back for my client! Thank you!
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
However, could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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Hello I have problem with responsive pictures in this theme picture are to big and on mobile you can see only half of picture
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Is this theme still receiving updates? How much longer will updates be provided?
Hi there,
Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including latest versions of included plugins or implementing some fixes, or adding new feature.
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When will this theme be updated so that WooCommerce is fixed? I am getting an error after downloading the latest version.
Hi there,
At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
In the meantime, please take a look at the following article.
If you need any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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