7059 comments found.
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Hello, I am trying to access the support page but with no luck! I have a valid license but I am stuck at “To finish signing in, click the link we sent to ….” with no e-mail in my inbox! I have tried with 3 different e-mail accounts and I am constantly checking my spam but with no luck! What else can I do?
Hi, I sent you a link to reset your password. Please check it.
Cheers!
Hi, Unfortunately I haven’t received any links! Where did you send it? I believe this is the essence of the problem, I am not able to receive any e-mails from your system…
Hi, the email was sent to johngounaras[at]gmail.com. Please whitelist the emails from getbowtied.com or try with another email.
Cheers!
hi, my theme (shopkeeper) has expired. So where can i get the latest version? Thx
Hi, this article explains how to update Shopkeeper: https://www.getbowtied.com/documentation/shopkeeper/getting-started/updating-shopkeeper/
Cheers!
Hello! Can you please tell me where to find the template file that contains the code that determines that class=’widgettitle’ is an H2, as shown in this code:
Cart
h2 class=’widgettitle’>Cart</h2
Hi, sure, please contact our support team here: https://www.getbowtied.com/support/
Cheers!
I don’t agree with your answer.
Are you saying that I have to pay to get an answer to that question? This is unethical.
Your theme has a serious SEO error in the code and I demand a solution for free.
How is it possible that “Cart” is inside an H2? >>> h2 class=”widgettitle”> Cart<<<<
I think this is a serious bug that should be fixed for free. It is seriously hurting my business.
I look forward to hearing from you.
Hi, of course you have the right to disagree with my answer, I’m just trying to direct you to our customer service, our developers can help you quickly.
In the meantime, can you identify the problem you are talking about on our demo? https://shopkeeper.wp-theme.design/
Cheers!
Is there any way to contact support without having to pay?
Yes, I can identify the problem in your demo.
I’m waiting for a solution.
Hi, can you please share with us where you can identify that in our demo? Thank you!
I could send you a screenshot, but this forum does not allow it. It also does not allow pasting code, however I will try to explain where it is in your demo:
If you analyze the cart icon in the menu-wrapper, inside of “div class=“widget woocommerce widget_shopping_cart” is the “h2 class=“widgettitle”>Cart”
For SEO reasons, that element should not be an h2.
If you provide me with an email I could tell you exactly where the error of your template is also in your demo.
I look forward to your response.
Hi, that h2 is the wordpress default for widget titles. I agree with you that in minicart that h2 is not justified and in the last update we changed this and replaced the minicart h2 title with a trivial div.
Cheers!
OK. I have reviewed your demo and I have seen that you have already fixed the error.
Thank you!
when i use super cache and visitor first visits a specific page from mobile then if i visit the cache page from desktop i see the mobile menu . i inspected css and i see menu-wrapper is mobile is loaded in desktop. any advise? i suspect a js is loading the is mobile? can you help me i want to exclude it from super cache?
Hi, please contact our support team here: https://www.getbowtied.com/support/
One of my colleagues will help you get what you want.
Cheers!
Hi, I bought this item but how can I update the WPBakery, have a good day.
Hi, please contact our support team here: https://www.getbowtied.com/support/
One of our developers will explain you how to update this plugin.
Cheers!
Hi there Template demos designed only with Visual Composer page builder?
Hi, for now, yes, soon we will release new demos based on Elementor.
Stay tuned!
Cheers!
How do I hide out of stock products from the live search?
Hi, woocommerce does not have this feature by default, you will have to search for a plugin to get this functionality.
Cheers!
I purchased this theme way back, but have no chance to work on it. I am hoping to have someone work on my website using this beautiful theme http://bit.ly/3oaCjcV
Highly recommended.
Anyone else running into Elementor’s theme builder and kit library not loading if SK extender is enabled in the latest release? We’ve tried this on 4 installs, 2 brand new and 2 existing. Always breaks and goes straight to dash.
the product gallery images are now showing up on the left instead of underneath the main product image. Also we used to be able to hover over a product gallery image to make the main image switch, now we have to click to change the image. Is there a way to change this to how it used to be?
Hello guys.
Can you give clearance directions on how to access support ?
I have been clicking on the link here on the support tab.
It takes me to your site-
And then I cannot login although I do have a valid license-
Please help-
Hi, all you have to do is go here
https://www.getbowtied.com/support/and follow the instructions on the screen.
Cheers!
I’ve just updated theme on clients site and I’ve noticed that you’ve swapped the “function shopkeeper_after_header_components()” from ”\functions\wp\header-functions.php” to ”\functions\wp\footer-functions.php”
This means anyone using a child theme that has modified one of those function files will end up having a broken site.
Hi, please update your child theme and the functions you use to be compatible with the latest updates of the main theme.
We have no control over the child theme which can be customized by each user according to their needs.
Cheers!
Hi, with the latest update two arrows appear in the slide for me. Can you tell me how to solve it?
Hi, please contact our support team. One of my colleagues will help you.
https://www.getbowtied.com/support/Cheers!
BEWARE!!! I Just updated to 2.9.9.1 and one of the best features this theme had which is quick view is gone, smh. How can I enable it again?
I’ve tried some 3rd party plugins but none of them look as smooth as the one that the theme had built in. Bring back Quick View!
Hi, a pre-purchase question: in your demo site, when a variable product is added to cart, there is no thumbnail for the product added on the notification bar, how can be showed the thumbnail in this case? example, try to add to cart one variation of this item: https://shopkeeper.wp-theme.design/shop/clothing/hoodies/rag-bone-beck-coat/
And here a screenshot: https://snipboard.io/VI3YGK.jpg
Hi
There is a problem on the last version. Newly reinstalled site with Wordpress 6.2, php 7.3
When I try to install Shopkeeper, WP tells me that Shopkeeper is not compatible with my Php version.
I switch to other versions of Php, from 5.6 to 8, same message.
I do a test with the PHP Compatibility Checker plugin : Result : Shopkeeper 2.9.991 Response status: 404 Message: The audit requested does not exist.
All other installed plugins and themes pass the test without problems, except Shopkeeper
Hmm, we have never encountered this problem before and we run the theme daily on PHP8.
That makes me think it might be an isolated problem, something related to your server maybe.
Are you using child theme or main theme?
Are there any changes made to the theme?
If you think you need help from one of our developers, please contact us on support:
https://www.getbowtied.com/support/Hello, I updated to the newest Shopkeeper version. However, I think there is an incompatibility with the WPBakery plugin. The product page on its own looks fine, however if I use WPBakery to add the product page widget, then not all of the Shopkeeper styles get used. For example, the tab selector has the original WooCommerce styles. Best wishes!
Also, the quantity selector does not work on the product page widget.
Please contact us on support, a developer will have to check what is happening in your case.
https://www.getbowtied.com/support/Cheers!
Hi, I am using your theme in one of my projects and I was wondering if your license is per domain or per WooCommerce installation. I would like to make another installation on a sub-domain, not for development or testing, so I was wondering if this means that I must purchase another license. Thank you in advance!
Hi,
First of all, thank you for using our theme!
This link explains the licenses:
https://themeforest.net/licenses/standardIn short, the standard license is for a single end product.
Cheers!
Hi team! Can we update to WP 6.2?
Hi,
Yes, you can update without problems.
The theme is compatible and tested with WordPress 6.2.
Cheers!
