119 comments found.
I will record a short loom video on the current issue I’m facing and how to edit them on the website
https://www.loom.com/share/059e0f70b0ad4dda93ef0bc369c9a59f?sid=6d27584c-73f5-4932-bc15-025d061e42adThank you
Hi.,
Please refer to the video below for editing the section from the backend. It is easier to make changes in the backend compared to the frontend.
Video link: https://screenrec.com/share/Gb9i8zSX7H
Thank you!
Thanks so much for the reply, here is another issue I’m facing here is the loom video: https://www.loom.com/share/724925cc3d2b48f28c874ac43566eac1?sid=e2d5a9f8-1b80-4295-bf07-3edc1ab135ed
The Top menu isn’t showing after editing the menu, please is it what I can fix asap thanks so much
Hi There.,
We need to investigate the issue from our end. Could you please reply with your WordPress login credentials so that we can investigate further and get back to you with a solution?
You can send your request directly to us via email at support@wedesignthemes.com.
Thanks
Thank, i have been able to solve that. The current issue now is there is a general header on the pages not the revolution slider own. is there a documentation to edit it ?
here is a video link that explain it all: https://www.loom.com/share/baf8f575c79f4525a314f07079f8ae22?sid=2db1c10c-28d5-4d05-9f8c-3e798b7b4809
Hi sean961.,
Kindly refer to the documentation below on how to edit the breadcrumb.
Refer: https://docs.wedesignthemes.com/dt_articles/dt-fw-layout-options/
Thank you!
Please how do i remove the scroll to section in the loom video above?
Hi There.,
To hide to the top kindly navigate to the dashboard > Appearance > Customize > Add this code
Please refer: https://codefile.io/f/IS2aanQyqh
For further queries and assistance, please feel free to contact our support team via email at support@wedesignthemes.com.
Thank you!
please help me out with this
https://www.loom.com/share/a9adba8fa1bb4a3d990e8b5c254d7f97?sid=3965ebeb-aa5f-4602-966e-e0579ee38b91Hi there,
To change the background parallax image:
Edit the Home page with WPBakery Editor
Follow this guide: https://screenrec.com/share/dgUbx6YNKT
Save the changes
If you need further assistance, feel free to reach out. We’re happy to help!
Thank you!
Alright, I have followed these steps, but still gave the same result. I think this is a general background;
pls, watch the video carefully again. https://www.loom.com/share/62494d4292304b54a21868a360430c91?sid=3cd4e512-d150-4dda-afb2-b03517bfb45f This is the link to the current page design https://money-mutt.com/Hi.,
To investigate your query, please share your site’s WordPress and FTP login details directly at support@wedesignthemes.com. This will allow us to check and assist you in changing the parallax background image.
Thank you!
email sent to support for sometime now, still waiting to hear from you
Hi., Sorry for the inconvenience Due to local Holiday we can’t reply your request. We received your details. Our support team is processing your request. We will update you as soon as possible.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A
Hoping for a 5 star rating from your end 
very well, thanks to you and your team
If you are happy with our theme, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A Hoping for a 5 star rating from your end
Where can I find the Unyson plugin?
Hi.,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
If you face any other difficulties please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
You can send your request to us directly at this email support@wedesignthemes.com.
Thank you!
There appears to be a bug with the DesignThemes Core Features plugin which is preventing wordpress dashboard from loading and logging in -
Error getting administrator credentials: Warning: Use of undefined constant DIGIBIT_THEME_NAME – assumed ‘DIGIBIT_THEME_NAME’ (this will throw an Error in a future version of PHP) in /home/satoshil/public_html/wp-content/plugins/designthemes-core-features/widgets/widget-twitter.php on line 6
As soon as I disable the plugin, wordpress allows me to login, but the boxes and buttons only display code
unfortunately there is no way to update the plugin-
everything was working fine a few months ago when I first installed it 
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi, I cannot install required plugin name “Unyson” with error “Something went wrong with the plugin API.”
Hi.,
Please download the unyson plugin here: https://we.tl/t-mrU6PZLWCs
If you face any difficulties kindly mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
it’s work now, thank for you support
Hi.,
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
If you face any difficulties kindly contact us.
Thank you!
5 starts already
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
If you face any other difficulties feel free to contact us. We are happy to help you!
Hi, Missing “menu” on Home page after install demo-content on my site
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.no-header-menu ul, .dt-header-menu .dt-primary-nav { z-index: 999 !important; }
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check the issue and let you know.
I have problem when I try install plugins WPBakery
Downloading installation package from https://wedesignthemes.s3.amazonaws.com/plugins/visual-composer/js_composer.zip…
Download failed. Forbidden
Plugin not activated. A higher version of WPBakery Page Builder for WordPress is needed for this theme. Please update the plugin.
Hi Goldmanpartner.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can share the updated plugin via email.
B-Nation [rev_slider home/] margin_lg=”90″ margin_md=”75″ margin_sm=”60″ margin_xs=”35″ el_id=”1516278770680-42a00297-ee8a”]/vc_columnvc_rowvc_row_innervc_custom_heading text=”The Next-Generation Digital” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” el_class=”dt-sc-lightweight” css=”.vc_custom_1516280834720{margin-bottom: 0px !important;}”/vc_column_innervc_row_inner/vc_column_innervc_custom_heading text=”Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec sagittis nisl porttitor, eleifend tortor sed, auctor libero. Proin quis purus eu mi fermentum blandit. Nam eget nisi ipsum. Nullam vitae” font_container=”tag:p|text_align:center” use_theme_fonts=”yes”vc_column_inner el_class=”rs_col-sm-1″ width=”1/6″ offset=”vc_col-lg-2 vc_col-md-1 vc_hidden-xs”/vc_row_inner/vc_columnvc_row full_width=”stretch_row_content” addstyles=”overflow: visible;”vc_row_inner css=”.vc_custom_1516626830912{margin-right: 100px !important;margin-left: 100px !important;}” el_class=”rs_margin-xs-default”[dt_sc_iconbox type=”type3″ icon_type=”image” title=”Easy to Transact” subtitle=”Peer to Peer Transactions” iconurl=”48″ class=”with-shadow-icon-rounded-alt”]Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
why this showing up on the website after the child demo importation?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
We would be happy to help out here support@wedesignthemes.com.
Sent,,,,
Hi.,
We get the “Internal Server Error” error. Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Please refer : https://prnt.sc/w5WNM1QPDH8P
Hi.,
We have fixed the issue. Kindly, have a look.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
I bought this theme and ‘Tradent’ theme. By the way, where should I enter my license? Modifying the theme is too complicated.
And how do you modify the most important preloader?
Hi.,
Thank you for contacting us.
1) Get into Admin Panel > Appearance > DigiBit Options > Site Loader > OFF > Save.
2) Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.loader-inner.coin{ background: url(http://digibit.nichewpthemes.com/wp-content/themes/digibit/images/logo.png) no-repeat center; background-size: contain; width: 200px; height: 100px; animation: jump 1.5s infinite ease;}
.loader-inner.coin .front.jump{ display:none;}
Note : You can change the url as per your need.
Support Forums : https://themessupport.com/forums/forum/business-finance/digibit-bitcoin-wordpress-theme/ (register your key here)
Please send your request to us directly at this email support@wedesignthemes.com
2834bb5c-8fe1-4996-a598-8f4ac754dcf5 Please deactivate previous domain as it now not valid but activate now domain so i can install plugin on my new website
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi Guys. I am looking at your theme and wonder can it easily be modified for the sale of Gold. Also is it fully functioning and just needs content? Please advise. Thank you
Hi.,
Yes., Its Possible.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi.
This is a pre sales question.
Do you have any pricing feed built in the theme, or do you have/know of any plug-in that can be added to take and present live valuation/pricing on the website?
Hi Cognisant2000 .,
Thanks for contacting us and showing interest in our theme.
Yes, we have a pricing feed option by default within the theme, you don’t need any third-party plugins to display the live price valuation.
Thanks!!
when installing demo content i get to the part for “image sizes restore” it gets to around 204/295 and then fails? any help on this please?
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
i just purchased digibit, i uploaded to wordpress activated and installed plugins etc however how do i get the demo content so the site looks like yours so i can use that as a template to go in and edit? please help
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I just purchased this Theme and the design is really nice. However, upon importing the demo content, I am missing the header from my website. The domain name is https://optionstrends.com/ Just an FYI, I have the site in Maintenance mode now. My header is enabled and I have selected the header but still no luck.
I am unable to register on Theme Support https://themessupport.com/wp-login.php. Can you also help me create an account so that I can directly create a ticket inside the portal moving forward. Please help asap
Thank You in ADVANCE
Hi!.,
Sorry for the late reply.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
2) Please send your purchase code details to support@wedesignthemes.com.
We create a user login and get back to you
Please i wish to ask if i get this theme is it possible to have a miner in it?
Hi.,
Sorry for the inconvenience, You cannot include miner
Hello, we bought this theme on 16/03. we’ve have been facing issue for social icons. The Website not detect CSS in directory “designthemes-core-features/shortcordes…” Maybe can you help us to solve it ? Thanks
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Dear Support, i checked your requirements and i see that you need MYSQL 5 or higher however my host uses Mariadb is there any possible way to run your theme or solve the problem ?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi There, how do I request a refund for this theme as i tried to use this theme but it is just too slow and heavy?
Hi fgrunert.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, I have already removed the wordpress site along with the theme. i rather opted to use just an html template.
Hi fgrunert.,
You could have asked us before purchasing the theme. You can select any other themes from our portfolio and purchase it and we will refund the digibit theme.
https://themeforest.net/user/designthemes/portfoliook, how long do i have to do this?
Hi fgrunert.,
Please do it within 2 – 3 days.
could I please get a refund rather as I have purchased an html template and I would like to use the refund to extend the support period of my html template.
Hi fgrunert.,
Have you purchased the html template from the above portfolio link that we mentioned? What is the template name?
no, I did not. I purchased it on the 7th of January
Please contact themeforest team for refund.
Hi, kindly exchange my purchase for the digibit theme for Tradent – Cryptocurrency, Bitcoin WordPress Theme. thanks
Hi Fgrunert.,
Thanks for your interest in Tradent theme. We don’t have the option to exchange our theme from old to new. Due to some technical glitch, it will be affected in the future.
So, please purchase and confirm your purchase code of Tradent theme and will refund the DigiBit – Bitcoin Trading Theme.
Let us know if you have any further queries. We are happy to help you.!
Thanks!!
Hi, but how can i be sure that i will receive that refund when i could not get a refund for the digibit. I cannot pay for another theme.
Hi Fgrunert.,
Dont worry, we will surely provide you the refund once you purchase the tradent theme.
Regards., DesignThemes Support.
Hi, i just can’t afford that right now.
Hi Fgrunert.,
Please contact the themeforest team for the refund.
Hi there, I have the same missing menu issue. Read back an old comment and tried copy paste the CSS code under Admin Panel > Appearance > Customize > Additional CSS, but still not working. Would you mind to fix the issue for me? Thanks!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi again. I am having new issue with the Revolution Slider. It is missing in my home page. Also I cannot get the Breadcrumb to display in Portfolio page. Please do help, thanks!
Hi.,
Please refer : https://prnt.sc/20vng3h
Please refer more details : http://docs.wedesignthemes.com/dt_articles/page-settings/
it is not helping. did exactly that, and the slider still is not showing. i had it before but it is missing now.
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
