5241 comments found.
Hello Jannah, I really want to buy your theme, but I am facing one problem on your demo site. On the Megamenu, when I click on the next button, the megamenu suddenly disappears. You can see the video by following this link. https://drive.google.com/file/d/1y5wIABqYQ3Nj6GObCdUjKDeSXt-U205l/view?usp=sharing
Hi @hindistack!
Thanks for your interest in Jannah.
Thanks for letting us know about this issue, I have reported it to our dev. team to check and provide a fix in future updates.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Could you please inform me if the problem has been resolved? I am interested in purchasing the theme. Thank you.
Hi @hindistack!
This issue will be fixed in the next theme update, which is coming soon.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi Team, I had reported an adblocker issue with the theme. Did you manage to fix it?. If not I can send the details again.
Hello, why my license is not valid, I didn’t change to another domain. And I already check https://tielabs.com/members/licenses/ my license is active for my domain. But I cannot validate it. I use WP 6.2.
Hi @kunaikun!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Thank you, we look forward to serving you!
Best Regards.
sent you a message, waiting your result.
Can I move my Jannah theme to a different domain address? How can I use my license in a different area, is it possible? If there is a way to do this, can you help me how to do it?
Hi @AliErdemir!
Thanks for using Jannah.
You can manage your licenses and domains from here https://tielabs.com/members/licenses/ Deactivate the old domain from there and activate the License on your new domain from the theme options page.
Please note you can use each license on only one domain.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, i have to report another issue of the theme on the mobile version. When i browse a category and then, within the category, open the menu, the search icon does not appear in the search bar as, on the other hand, it happens correctly if i open the menu on the homepage: https://ibb.co/VvPgPM3 https://ibb.co/Pmy934K
Hi @spythebest!
Thanks for using Jannah.
It seems a conflict is caused by one of the plugins installed on your website, disable all plugins and all caches and recheck.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
The issue is caused by the option “Optimize CSS delivery” in Performance.
Hi, i need to reinstall Jannah Autoload Posts because i see this error: “DevTools failed to load source map: Could not load content for https://www.lavorofisco.it/wp-content/plugins/jannah-autoload-posts/js/iframeResizer.contentWindow.map: Errore HTTP: codice di stato 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE”.
Where can i download the plugin? thanks
If i try to delete the plugin and reinstall it, the file iframeResizer.contentWindow.map is not downloaded, i believe it is missing from your package
Hi @spythebest!
Thanks for using Jannah.
Kindly upgrade to the latest version of the theme and Jannah Auto Load Posts plugin.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Done, thanks
Single Post Page Settings: Layout 4 does not work when the infinity scroll is active. When scrolling down, the featured image of next article is not loaded with the right layout.
For ex: https://www.lavorofisco.it/pa-si-agli-elogi-sul-sito-web-ma-attenzione-alla-privacy/
Hi @spythebest!
Thanks for using Jannah.
tested and it works with no issue, check the first auto-load posts here one https://jannah.tielabs.com/demo/2016/10/02/paul-oldhams-three-peaks-winning-bike/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
If you scroll several articles, you will see that at some point the sidebar will no longer appear perfectly aligned with the single article
The issue occurs when the “sticky” sidebar is active
Is there a way of changing the logo on the site without giving access to the theme options panel?.
Hi @grontech!
Thanks for using Jannah.
To change the global site logo you need to do that via the theme options page.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
nothing appear in my downloads!! I also uploded the eleventor plugen and activated it, then they told me that my downloads is empty. I need to update the theme
Hi @khaldounscholarship!
Thanks for your interest in Jannah.
As I see you didn’t purchase the theme using this account “khaldounscholarship”, log in using the account you used to purchase the theme then go to the downloads page https://themeforest.net/downloads
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, do you provide social share also for whatsapp and telegram in desktop version? https://ibb.co/MS7Cy3w thanks
Hi @fabioweb90!
Thanks for using Jannah.
No, it is only supported on moiles.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I hope you can we build footer & header via elemonter but we need the feature like user login & register light on off weather etc
I hope you can make this theme work with Elementor as header and we can custom the login area etc please add all the theme feather as addon on elemonter User, Widget, Weather etc
Do not buy, they will do anything just to get money from you. Even the theme update system doesn’t work when you don’t buy support. I’m so sorry, don’t be sorry.
Hi @csoylu!
Thanks for using Jannah.
Check this article for how to update the theme https://jannah.helpscoutdocs.com/article/169-how-do-i-manually-update-the-theme-to-the-newer-version
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello! I come across this comment to report a possible bug/issue related to the site and caching plugins, and that I could verify through tests. (I also found a temporary workaround).
Through the tests that I carried out, I was able to verify that if the cache of a page is generated for the first time through a mobile device, when we open this page later on the desktop, some components of the layout may not load or work correctly, such as share buttons that are inside the page/post, the sticky menu will not work, which means that it will not “fall” when we go up the page, and the sticky sidebar will not work, being stopped without following the scrolling of the page.
For some time now, I’ve been noticing that when I entered some pages of my website in the desktop version, the share buttons didn’t always appear, and it wasn’t like there was a blank space with nothing in the place where the buttons should be, the page just loaded as if I hadn’t set it in the theme options to have share buttons at the top and bottom. When that happened, I also noticed that the sticky menu wasn’t working, and the sitcky sidebar wasn’t working either.
On my website, on the desktop version, I used share buttons at the top and bottom.
https://i.imgur.com/b2OcDfv.jpgFor the mobile version, I’ve always used the bottom bar of share buttons.
https://i.imgur.com/iSge7bB.jpgApparently, the mobile version of the theme does not cache certain elements of the desktop version, and if the cache is the same for mobile and desktop, in case the initial cache of a page is generated first on mobile, when we enter the page in the desktop, some elements will be missing or not working.
The temporary solution to resolve this issue was to simply enable different caches for desktop and mobile, I did this in my wp-rocket plugin, and in cloudflare APO. As a result, no element of the layout in the desktop version disappeared or stopped working.
I don’t know if I explained it well enough for you to understand, I apologize for that.
I think the layout elements on the desktop should appear and work correctly regardless of where the cache was initially generated, right?
Hi @WeslleySim!
Thanks for using Jannah.
You need to use a caching plugin that provides separate caches for desktop and mobile
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
So badly documented it’s not funny. How do you change the location of the category css overlay for some of the main page display options. One would figure it would be an option like upper right, lower left, upper right. I can’t be the only person who wants to do this.
Hi!
Thanks for using Sahifa.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please renew your support and create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
if i buy this themes. how many website i can use this. It is Unlimited?
Hi @MDZULFIKAR!
Thanks for your interest in Jannah.
One License (Purchase) for one domain.
According to the regular license of ThemeForest, you have to purchase a regular license for each website
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationif you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Is it possible to disable breadcrumbs on only one post ? perhaps with a custom field ?
I hope you can make this theme work with Elementor as header and we can custom the login area etc please add all the theme feather as addon on elemonter User, Widget, Weather etc
need more demo, your demo is too old
My Site is not Validated… im already click on the verify now button and error occur it says Connection timed out Error code 522 .. tielabs.com Host Error please fix it.. i already purchased this theme..
thankyou for your fast action… i now can validate my site… my site is validated..
Good day, I complained earlier concerning the issue I am facing with my newly purchased theme unable to validate my license key.
Please, I would love your help on this, as I have not been able to edit the team to my taste since purchase.
Thanks in anticipation
Hello, please I would love your assistance on this
Hi @gabrieldlofficial!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thanks for your response.
I have created a ticket on this already, about five days ago, yet to receive a response from the support team.
And it is causing delay in my work.
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