93 comments found.
- 241916 please reply to ticket I need this for a client I am working with asap ticket number # 241916
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, it is compatible with WP 6.3??
Hello,
The current version of the theme should work correctly with the latest version of WordPress.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Thanks for your answer. Does it work on PHP 7.4 as well?
Yes, the theme is compatible with PHP 7.4 and 8.0.
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do i add the menu to the landing page I am needing this asap, the normal menu is what I want to add to the landing page.
Hello,
Please check if you are using the Qode Full Width template.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I can’t submit a ticket as my support is expired BUT on my ELDON website, all buttons have suddenly turned all white (or black) on mobile device. (the website is online since one year and was working like a charm….) I’ve seen i’m not the only one… Any idea how to solve this issue ? Thanks in advance
Hi there,
Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Bought your great theme with another account.
Meanwhile, i have an issue, the image in product page are very small …
How can i increase it ? Thanks
Hello,
Thank you for reaching us!
This is due to the recent changes in WooCommerce. You can downgrade plugin to some previous version (it should display correctly with WooCommerce 7.7) as a temporary solution until the theme update is released.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Why when I choose to show the percent in the top right corner of the product I still get the Sale text? Is the theme broken?
Hello,
We couldn’t reproduce this on our end.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Same issue with buttons appearing white all over in safari on mobile. I am due to launch website but cannot until this is fixed. Have created a ticket but no reply, please can you put fix on here so others can see it and not have to wait days for a reply? Many thanks
I will add that this issue makes the theme completely unusable at the moment as all buttons are white so users have no clue of how to purchase a product or submit and contact form.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, but the fix suggested didn’t work:
.qodef-button.qodef-html—link:after { content: ’’; position: absolute; display: inline-block; top: 0; left: 0; width: 100%; height: 100%; background: inherit; }
.qodef-button.qodef-html--link .qodef-m-text {
z-index: 2;
position: relative;
}I am awaiting your speedy update for iphones running ios 16.5 where button is still displaying incorrectly
Hi there,
Please continue the conversation with our agent at Help Center, they answered you, and they will assist you further!
Support
Edge Portfolio part of
Qode Interactive
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Still not working on iso 16.5 and no update from support for 5 days. Please can you fix asap as I cannot launch my client site until the buttons are showing correctly
Your ticket should now be updated with response.
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is there an ETA when the buttons will work again on Safari? The code supplied works on the button widget, but not like submit buttons on comments or contact forms, or purchasing products in WooCommerce. Thank you.
Hi there,
We would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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hi, i have a couple of inquiries : 1- i already registered this theme using the purchase code, but im still unable to find the theme name in my Qode website profile so i can raise tickets! 2- I’m unable to install wpbakery editor, I tried to follow your FAQ instructions but It didn’t help 3- Header changes on Eldon core options are not working, even header changes on the page Eldon setting, like (Content in Grid) doesn’t work for any choice.
Hi there,
Try to contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
As for the WPBakery, please take a look at the following article.
Support
Edge Portfolio part of
Qode Interactive
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Hey, pre-sale question: I really like the theme but it seems a bit slow, when i run it through google pagespeed it also fails core vitals, any plans to optimise it a bit? Thank you!
Hi there,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos.
There are many ways and tricks for improving WordPress site speed. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi – We purchased the Eldon theme several months ago. We are now ready to use it. When we installed it, it said that it was already being used (the license). We have looked and don’t see where it is installed. Is there a way to deactivate the old licence keep and get a new license key? What are our options?
Hi there,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance, or have any theme questions or issues, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello and congrats for your excellent theme. I have an issue out of nowhere, in mobile version, all buttons in my client’s site have gone white. Everything is updated in the latest version. It’s impossible for someone to buy right now because he can’t see what he’s doing. Can we have a look? https://prnt.sc/9x3KgkgHBKFe https://prnt.sc/dOClBrHJCyBu
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Do you have any HTML/PSD version of this template?
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Is there a way, code, to change a black .svg or png to his white version like a text block ? (black background vs white background). Many thanks
Hello,
As we do not have enough information about what you are trying to achieve, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Dear Support Team,
I hope this email finds you well. I am writing to request your assistance with the activation of a WordPress template.
Previously, we had a fully functional website with the template installed. However, after updating some plugins, the website crashed and we lost all the information. We are now attempting to reinstall the same template on the website, but we are having trouble activating the license. The activation process just keeps loading infinitely without any progress.
While I understand that the support period has already ended, I would greatly appreciate it if you could help us resolve this issue as soon as possible, as we are eager to get our website up and running again.
Thank you for your time and assistance.
Hello,
Thank you for reaching us!
If you are getting “Please wait…” message when registering the theme, please try the suggestions from this article here.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Awesome work on this theme, im getting an error when click on widget in my back-end. Appearance ->Widget
Hi there,
Those errors could be due to the server resources, as new block-based widgets added in WordPress 5.8 version require a lot higher resources. You should revert widgets to classic with this plugin.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for the answer and your generous offer to assist. The theme obviously doesn’t like PHP 8.1 which was recently updated on the hosting account to satisfy another web script. So it appears when it was updated, that particular site became inoperable. Is there work in progress with the theme so it is compatible with the latest PHP version…and future versions?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have an ETA when this update will come out, however once it is updated this will be listed in the change log.
Support
Edge Portfolio part of
Qode Interactive
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Main Home Page has a slider revolution part it is at the top of the header menu.
I would like to change it to my slider, but I cannot find the link in the code option to replace it. I also try to add the code to the header page, but it will show two sliders at the same time.
Hi,
Please open the header settings on the page and scroll down to the “Bottom Header” section. There please select which slider you wish to use with “Slider Before Header” option (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Thanks I got it
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I need help again. I try to set my footer and add the menu to the footer section, but I cannot find the option to adjust the space between the header and the items, the column of the header and the images.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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The theme stopped working. Tried to submit a ticket but it won’t allow me to because support has expired. I’m not interested in getting scammed. The theme should continue to work even though support has expired, but it doesn’t. If I can’t submit a ticket to understand what the issue is, I’ll have to trash the entire site that I’ve spent over a year building. When you visit the site, https://nftkids.cc it is stuck on a smiley icon and will not load. Even had the hosting company install backup of the site and it still doesn’t load. The hosting company says the issue is with the theme. Everything was working great and all of a sudden it stopped working. Nothing was changed, it just stopped working. If you expect me to pay more money to have you fix the issue, I’ll have to just count this as a loss and report this to the BBB as well as report Themeforest. Not asking for a refund just correct this issue or tell me why it’s no longer working and I’ll correct it. Alternatively, I can report this to my credit card company and have them investigate.
Hello,
Have you perhaps changed PHP version recently? Please note that we haven’t tested the theme with PHP 8.1 yet so we do recommend using PHP 8 or PHP 7.4.
Also, have you installed some 3rd party plugin perhaps?
Please contact us through this email, include your purchase code in the email, and our support agents will investigate and gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Can we show star rating in the Shop product list?
Hello,
This is possible with “Info On Image” layout (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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