Hello,

Please note that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content. When it comes to protecting your site we recommend checking the suggestions from this article.

In case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi there,

Unfortunately, there are no options to add this within our theme options however you can always add a custom icon and upload your own image of the icon.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

You can check our themes with RTL support in this article.

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Hello,

If you are perhaps getting “Please wait…” message during registration then please try suggestions from the article in this link.

There isn’t a video tutorial related to just Libero theme. We do believe that the theme is well documented, and besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way developing your website.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Please provide a specific video link. Your YouTube videos totally unmanaged. Also, please tell me why not showing the demo content input option. https://prnt.sc/HFJmsBQPAX5N

Hi,

As we previously mentioned, there isn’t a video tutorial related to just Libero theme.

To import demo please navigate to Libero Dashboard > Import. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now.

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Hello,

Thank you for reaching us!

The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. In the meantime please try suggestions from this article here,

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Hi there,

In order to edit those parts, navigate to Appearance > Widgets > Right from the Logo area.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

The theme is working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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The Mikado Options does not appear on the menu list, as showed on the documentation

Hi there,

Please check if you have activated the theme in order to have Mikado Options.

If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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style sheet missing error how to fix

i’m install theme but image folder not showing how to fix

Hi,

Please try the suggestion from this link.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot First enter your purchase code, then select the profile (in this case Mikado) and then theme.

We also recommend checking our themes documentation here as well as many great articles that might help you on the way developing your website.

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Hi there,

You can always enable the fronted editor if you wish that. Our theme is using the backend editor WPbakery but this can be enabled so please read this article about it here.

We hope this helped and if you need any further assistance we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Thanks for reply, I can activate the frontend editor, the problem I have is with classic editor, that is not showing the visual blocks that I can drag and drop. For is I only can see the codes as if I were in backend editor. When try to change to classic editor, the content area just don’t show

Hi there,

Have you updated the theme as well as the latest version of the WPBakery?

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Hello,

We would appreciate if you could please submit a ticket to our Help Center, explain in more detail what would you like to achieve, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thanks for taking an interest! We have checked with our dev team and this is indeed a false positive and it is may be perceived as that by Windows Defender. This is related to the way the theme is zipped and sometimes Windows Defender detects it as a false positive, and we will check this to make sure it doesn’t happen anymore.

If you still encounter issues you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hello,

Please navigate to Appearance > Install Plugins and check if you’ve updated Mikado Core and other plugins included with the theme. Also please make sure that your purchase code is registered in theme’s dashboard.

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It is

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.

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Found section to update sub-plugins now on 1.5, will give the next try

Hi there,

Glad to hear this, yes the latest version of the Core plugin is 1.5

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Hi there,

Thanks for writing in! The theme has been updated in July and it is compatible with the latest WP version. If you perhaps need immediate updates of the bundled plugin you are more than welcome to send us a mail to our help center and our team will provide you with the latest versions.

Thanks.

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Currently the website cannot be updated/edited. wp-baker wont even load in the back end due to outdated plugin. exactly like it did in the ticket I submitted here. for some reason when wp baker needs a update it doesn’t work on this theme. Same exact issues on the ticket number I submitted. I am unable to submit new ticket because support just expired. but its the same issues as when I had support.

I cannot wait for when you create a update to update site.

Hi,

As we previously mentioned, you can also contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks a lot – it worked.

Another issue I am having is needing to replace all the url links of the site I am working on back to your demo theme. Every link clicked links back to your demo theme. Can you guys change that? I don’t see the need why every link isn’t linking internally but externally back to your demo. It will be pointless for that to work that way. I was hoping all url links will be pointing to my domain name and internal content and not to your demo theme. How can I fix this not to waste too much time looking for all the links back to your theme? I have tried 3 different types of plugins none could help. If I have to do this manually, it will mean sitting the whole day looking for external links to replace.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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