21602 comments found.
Download failed. The7 server http responce code is 403. Please don’t hesitate to contact our support. – This appears when I am trying to install Pre-built site no matter what I choose. Can you please clear me what I need to do? Thank you!
Hello!
Pardon, we don’t see your buyer’s badge.
Hello The7 Team, Yesterday I bought this theme to update my old theme. After updating the theme on my previous site my site is breaking. In this case, if I delete all files of the site from cPanel and upload the backup file again and give the license again, will there be any problem? I mean, can I use the same license more than once on the same site? Thank You
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
hello,
team we are using your theme for our website we wanted this demo of sliderrevolution to use with your theme can u help us with that :
https://www.sliderrevolution.com/templates/visual-art-forms-slider/since you already have access to premium version of sliderrevolution
Hello! I am afraid the premium content is available only for buyers who purchased Slider Revolution directly (( Sorry, this is an Envato rule.
I purchased your theme about 10 hours ago. Now, I’m trying to install your theme on my website. But installation is not successful yet and it show “the link you followed has expired”. Please!
Hi! Could you please try to follow this suggestion.
How do I remove “Buy now $39” buttom from the top menu? Please be specific. Thanks
Hello! You need to edit Elementor header template https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Subject: PLUS icon in mobile submenu
Hi,
I have purchased multiple The7 themes this far, but there’s one thing that’s bugging me, and all of my supports already expired.
I can see some of the same problem mentioned couple of times before, so it might come handy to display the public the solution for this?
When I create menu with submenu, an “plus” icon appears in mobile menu on the right.
How can I change the “plus” color and size?
Any help would be highly appreciated!
Best regards
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi; I already have, and your colleague already solved this, thank you!
Glad to hear that!
Can you help me with Link on Clients image? Im using Elementor 7Creative Dark, on Clients sector, i want to add new clients and put a link on them. I know how to create a new client, but i dont know how to link a website to client image.
Hello! You need to open it in an ordinary editor and add a custom link https://imgsh.net/a/RXrNNEQ.png
I’m Facing an Issue after latest Update, My Content Box When Hovered is Becoming Black. Please Reply with Solution.
Hello! Unfortunately, this Ultimate Addons plugin bug. But its developers promised to fix it soon. You can try to downgrade the plugin. If you don’t have a backup, please submit a ticket at https://support.dream-theme.com/
Thanks For the Update. Appreciated !!
Always welcome 
is there is fix to this?
Hello! I just have tested the issue with the current plugin version. And seems like the issue still persists 
I have wrote to the plugin support again.
Dear The7 Theme Developer,
:cry: I hope this message finds you well. I want to emphasize the importance of the issue I reported four months ago and express my deep concern that it has not been addressed yet. Our website comprises over 200 pages, and making such substantial changes is a daunting task for us.
I understand that resolving the issue might require significant effort, but I kindly request that you prioritize this matter. The prolonged issue impacts our website’s functionality and user experience, which is detrimental to our online presence and business operations. 
I value your expertise and have chosen The7 theme for its reputed quality and support. Therefore, I urge you to allocate the necessary resources and attention to resolve this issue promptly. Our team is more than willing to cooperate and provide any information or assistance needed to facilitate the process.
Your prompt response and action would greatly alleviate our concerns and improve our website visitors’ smoother experience. We are eager to see this issue resolved as soon as possible to ensure the optimal performance of our website.
Thank you for your understanding and cooperation.
:cry:
Hello! I am sorry, but this problem is not caused by The7 theme – it’s Ultimate Addons bug. We are not this plugin developers, and we cannot resolve its problem.
I can only suggest you to contact our support https://support.dream-theme.com/ and downgrade the plugin.
Hi! The plugin developers sent me a dev copy of the plugin with appropriate bug fix. Could you please contact us via https://support.dream-theme.com/ in order to receive this copy.
I give up, I bought this theme and I’m using the Elementor custom version of this https://the7.io/elementor-minimal-creative-light/ and in the bottom left corner are some social media icons (including something Be my client wants removed). I looked for an hour (would have thought they’d be in the Header Theme Builder template) and then read your User Guide and couldn’t find anything, where do you edit these??
and where do I edit the header for ipad?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/ You need to edit Popup template.
Hello, I updated your template and I have the following errors: wp-content/themes/dt-the7/inc/widgets/load-widgets.php on line 24
wp-content/themes/dt-the7/inc/widgets/load-widgets.php on line 24
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Your website appears to be broken? https://the7.io/ ?
Hello!
Looks fine at our end https://imgsh.net/a/ZdzVmKp.png Could you please recheck it in incognito browser tab.
Not here I’m afraid. Checked in several browsers https://pasteboard.co/i49euAOoplOt.jpg
Could you please submit a ticket at https://support.dream-theme.com/
When i download the theme, i get the dt-the7_v.11.6.1 version. Lot the last version, why?
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Hello, I am interested to purchase this, but I actually would like to have a directory/listing homepage that mimic exactly how your homepage is built (https://the7.io/)
I like how below “60+ demo sites” you put the categories there, and when we click “Elementor” or “Multi Page”, etc. the listings change automatically following the categories. Do you have any theme available for this if I buy the7? And the listing selections can be customized so they will list my posts based on categories? (not woocommerce posts or product listings based on other plugins, they must list the normal wordpress posts).
Hello! You can simply import this demo https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/ Yes, it can filter ordinary posts.
Hope you will enjoy the theme!
Hi Team, thank you for all the options you made, very happy with your Theme. Is there a way to activate the Parent child relationship in the post type builder? Thank you.
Hi! We are really glad you like the theme 
Could you please submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Done. Thanks
Thank you too!
My plan is to buy it, but I am a little confused. Which has more theme Builders and content widgets between Elementor and WPbakary? I plan to install a premade site, but can I use multiple sections from other premade sites?
Hello! Thanks for choosing our theme!
We recommend using Elementor – it is more flexible. And yes, you can mix templates. But only the ones built with Elementor, not WPBakery.
Hello, i was having some issues with the elementor after installing the pre made websites as most of the options were only available in the paid version. What is the different between the free version it installs and the “Pro Elements” that you refer too? are they the same thing? Thanks
Hello!
In order to import Elementor demos, you need to install Elementor Pro or its free alternative – Pro Elements. Elementor Pro contains a library of pre-made Elementor templates/layouts. But this is not a must, since you import The7 pre-made demo.
Hi, I like this theme very much, https://the7.io/elementor-corporate
But I am confused. How do I buy it? I mean, it seems I need to pay 39 dollars, but the item I am gonna buy (https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590) is too general. It does not specify which theme I am buying.
Can you help me ? Thanks
Hello!
Yes, you need to buy our theme for $39 and then you can install it and import any demo https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/
I noticed on the last theme upgrade – ALL “Social Icons” added to “Top Left/Right” in MicroWidgets – Theme Settings have completely disappeared from all websites using them.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
How do I collapse all sections in the widget dt-accordion by default? Is there anyway to not have the 1st accordion start open?
Hello! Do you use WPBakery? You can try using Toggle element then, it loads collapsed, unlikely to the Accordion.
OK I will try that. Thank you!
Is the Elementor plugin that’s included with the theme broken? I imported one of the demo designs that requires the free pro elements plugin which I’ve also installed but when I try to edit using Elementor, I just see the loading icon on the left panel of Elementor and can’t edit the pages at all. I deleted the Elementor plugin and used an Elementor plugin from another theme and it was working…
Hello!
Elementor is installed directly from the WordPress repository. Could you please reinstall the plugin. And if it doesn’t help – submit a ticket at https://support.dream-theme.com/
