12808 comments found.
Hello,
I’m building a mobile app (React native) using the API provided on the theme after add item to the cart and go to submit form i didn’t find any way or info on the docs to select the payment method and buy using Stripe.
Now i only can submit the form from mobile and i got the order on the dashboard (incomplete) and the payment method is bank transfer knowing that i activated only stripe method.
Is there’s any docs or info to help me complete the payment throw the API
Thank you.
Hi,
Unfortunately, there is no other document to guide customer customize code yet.
Thank you.
This is unacceptable! We have a ticket open because version 3.0.7.1 has an important bug regarding Bulk Discount, our support is expiring soon, we have open serveral tickets, and you have resolved those without providing a fix for the bug.
This is unacceptable! What should we do, when our support expires, as apparently you are not providing support at all. We have been waiting for an answer for two months now, and your agent Brian just “resolved” it. Please provide a solution asap, or we will contact ENVATO!
Hi,
The new theme version will be available on next week.
Regards
I hope, its not full of bugs! Can you please double check everything is working and the theme is stable before publishing? We don’t want you to fix one thing and destroy everything else…
Hi,
You can have multiple suppliers/partners in the site.
Our document will show you more details
https://travelerwp.com/how-to-set-up-partner-feature-on-your-website/Regards
I want you to send me the data interface that hotel owners or car owners will record
Hi,
Unfortunately, we can not do it.
If you have paid for the theme, you can follow our document to import demo data
https://travelerwp.com/how-to-import-demo/Regards
Does your theme allow you for property rentals to set up pricing by days of week, so Fri and Sat nights can be different from Mon-Thur?
Yes, you can manage and set price for each day via Calendar Available section
https://travelerwp.com/how-to-add-new-accommodation-rentals/#elementor-toc__heading-anchor-5Regards
Hi, My Website is having issue it shows Critical issue on Tour pages and Posts also. https://chimalaya.in/kashmir-tour-packages/
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello I have a license but it was used on a test site which I no longer have access to. Can you please deregister it for me so I can use it on my new site?
You can follow this document to do that
https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/Regards
I have created a hotel and published it shows 404 not found. Also I am not seeing the hotel theme and facilities menu under hotels menu. Why I am seeing 404 after creating a hotel. Please help me asap
This people marked me supported and no one else replied yet. Bad support
Hello
You need to go to Settings > Permalinks > select Post Name type > Resave the settings to make it work.
Regards
Now it is showing a broken page with not clickable links , Please help me asap http://seasonwordpress.seasonkerala.com/st_hotel/
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello, I downloaded a fresh demo on a fresh WP site and also did “upgrade data”, “Sync availability and data” but why won’t the pictures show up instead they say 300×200 or other sizes for other placeholders? I expect a complete demo with pictures/icons. “modtour”.
https://ibb.co/k3wZYcLAlso, I tried to upload image it appears on backend but not on the frontend? – https://ibb.co/cJqJnCq
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Can you tell me why you need my date of birth for support account creation? How will my personal information be treated & is it approved by Envato for you to collect that?
I will raise a ticket for this, sure
I got it, so you are running a sham & ponzi support system where you do not even read our questions and just copy/paste your support message to show the time stamp to others that you replied within 1 day of the comment.
“Providing fake and ponzi support is against the policies of Envato, Raising a refund request & will make sure you are also reported for collecting SPI (sensitive personal information) because it is against the Canadian Digital Privacy Act S.C. 2015, c. 32. Please approve my request, never had such bad experience with anyone over 8 years, 10 themes and 24 plugins that I own. Ridiculous!
I am pretty sure you will respond with “read the policies of Envato for Refund, I have, Thank you”. No doubt few other users have also commented about similar issues like “dbosnj35” if you scroll below.
No one ever asked for support through this system, Get Your Act Straight and start reading people’s comments. I never asked for support through comments, I know better coz I have owned many themes/plugins and worked on them over the last 8 years. If you only wish to cater to “pre-purchase questions” through the comment section then mention the same in your automated copy-paste robot-type responses. To anyone who is reading, I recommend staying away from this theme because they are running a sham and collecting your Sensitive Personal Information & who knows if they are selling it too
Also, be clear with people why you are collecting their date of birth to provide support. Are you selling their data and making money? It may be ok in Vietnam where you’re operating from but do you know this is a crime in some countries?
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
lol, 555 – you really need to learn how to do business. Just getting up at 8:00 AM in the morning and copy-pasting an automated message without reading is called “a joke” not relationship management. I am done with you robots.
Goodbye!
Hi. I contacted support team twice. No response. How do you support then? Please help to understand how to make active “become a host” button? How we can let other guides to register and upload their packages?
Second question – whats is the best way to create a second language for the website? Is there nice and free plugin?
Hi,
Our time zone GMT +7
Working time 8:00 AM – 5:30 PM Monday – Friday
If you post ticket in weekend, please wait for new reply from our team.
Regards
I am still waiting and submitted new ticket.
I have another question – Where is this demo by the name “TOUR” and the thumbnail image that says “booking tours made easy” on the preview page This one >> https://ibb.co/89ZxWHB? I do not see it on the preview page..
Preview page – https://preview.themeforest.net/item/traveler-traveltourbooking-wordpress-theme/full_screen_preview/10822683
If it is missing, please update it as I want to see that fully and may install.
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello, please do not send me an automated response to a small question. Read again. It is not a support query but a general question. No one creates a support ticket for simple questions. Please provide actual support by reading and not just automated messages.
It is not related to support, only a simple question related to your product. Awaiting a response.
This is not support system.
If you need any help when using the theme, please contact our support team via support system.
Thank you.
That is your problem, did you even read it?? It is not a support question. AT LEAST READ before replying. Even robots are better than you. It is not a question for “help when using the theme”.
This is why you’re losing customers every day. I have another customer of yours’ I messaged and he is equally annoyed with you (another refund coming in). No need to reply now because this is a scam with phoney replies. Process my refund, because as per the ThemeForest policy fake support is equal to = no support.
I bought this yesterday and had to go through at least 30mins of shuffling reading for something I have never done in the last 17 themes I bought over 8 years on Themeforest. That is to download the “Demo”. Let me tell you why and give you simple 2 mins solution?
I am afraid I have read your reviews, and you haven’t fixed this issue & made people’s lives easier. I am yet to give you a rating and I wish to give you 5-star but it will depend a lot on whether you will fix this issue or not.
Please put this text you have written in your documentation see screenshot https://ibb.co/xYp67Q8 to the end of “Quick Install Demo” page. I bet your negative reviews for the theme would drop down by a minimum of 20%.
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello, please do not send me an automated response for a small query like this. Please read carefully it is not even a support question.
It is not related to support only a simple question related to your product. Awaiting a response.
This is not support system.
If you need any help when using the theme, please contact our support team via support system.
Thank you.
Hi, i am running into an issue. I like to have a partner approve tour bookings from the dashboard. I installed plugin User Role Editor but it doesn’t recognize any other roles. Is there a simple way to fix this so that a partner can approve tour bookings?
Thanks in advance. Really love your theme 
Hi,
Unfortunately, our theme does not support to approve booking from partner dashboard.
Only admin can do it.
Regards
Good afternoon, because in the modern style I don’t know where to delete or remove the title of the page so that it is not duplicated, in fact I don’t even know where to put the image that indicates behind it, but the essential thing is to remove the title for both the tours and the activities
Hi,
In new modern style, you can edit the page and upload Feature IMage of that page to display
https://www.youtube.com/watch?v=eRBbjoYR9rg&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN&index=4Regards
Hi Guys problem with Elementor again… I can’t drag the widget in the page…
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Solved
Hello, How can a license be de-registered since it’s not been used on the domain was purchased and there is no access to this domain? I’ve purchased the theme 3 years ago and cannot use it cause of this issue. and i cant login to your https://shinehelp.travelerwp.com/ becausse the license already use and i forgot my old account i used for this
And all your link for deregister cant help
Please how can i use this icense again?
saya sudah mengirimkan email ke phuonghv@shinecommerce.co and contact@shinetheme.com too Please help for use the license again
Here is our new document to help you do that
https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/Regards
hope next update can you add the function sync price to OTA (booking.com, agoda.com, hotels.com ….)
We have noted it.
Regards
Hi there, how do we actually close certain dates for booking for car rental, room rental and hotel?
You can manage available date via calendar feature here
https://travelerwp.com/how-to-add-new-room/#elementor-toc__heading-anchor-6Regards
How about car rental?
Car feature does not work with Calendar available so it is not possible to manage it.
Regards
it does not make sense and logic for car rental do not have calendar management because all these are availability by date and have limited quantity. Definitely all vendors will have limited car model and will have offline and online booking. So if that particular car was booked offline on a certain date, how can he close the booking on the system without getting double booked??
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Already posted and waiting for your team to reply
Hi, I’m trying to install a demo, but when I go to register, it tells me that it’s already registered locally, but I don’t have it local anymore because I even deleted the folder, deleted the browsing data and everything, but still I can’t register it anymore at the level of the main domain where the web really goes, it does not let me because it tells me that I have https://prnt.sc/JnYO4Flbdi4F
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Good afternoon, because in the modern style I don’t know where to delete or remove the title of the page so that it is not duplicated, in fact I don’t even know where to put the image that indicates behind it, but the essential thing is to remove the title for both the tours and the activities
