236 comments found.
HOW CAN I EDIT THE IMAGES AND VIDEOS THAT ARE IN THE PORTFOLIO LIST, IN GENERAL HOW CAN I EDIT THE TEMPLATES THAT COME AS A DEMO, PLEASE HELP WITH MORE DETAILED DOCUMENTATION BECAUSE THE ONE IN THE KNOWLEDGE BASE IS NOT USE.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Also, please navigate to Elementor > Settings and check if Elementor page builder is enabled for Pelicula Portfolio post types.
Support
Edge Portfolio part of
Qode Interactive
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Hey team, we just sent an email to you and wrote also over instagram.
We once bought this theme with an another account and installed it. It worked fine. Now our domain has been deleted and we have a new one .de > .com.
We can’t activate our product due the fact we didn’t deleted the record in the .de domain. We don’t have customer support active, but it is possible to delete the record in your data base so that we can use this theme again from our backup.
It is urged due it is our business website.
Thanks in advance.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hey team, we just sent an email to you and wrote also over instagram.
We once bought this theme with an another account and installed it. It worked fine. Now our domain has been deleted and we have a new one .de > .com.
We can’t activate our product due the fact we didn’t deleted the record in the .de domain. We don’t have customer support active, but it is possible to delete the record in your data base so that we can use this theme again from our backup.
It is urged due it is our business website.
Thanks in advance.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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HI. I am trying to access support but have spent half an hour now going around in circles. I am doing something wrong but the theme is not on my list if I go to draw a ticket and in another area if I get the option to choose the Theme, I get sent to the documentation. I have purchased the theme and need help please. Item support is not working for me.
Thanks
Also, my purchase is not in the drop down list of purchased Qode themes. 
Hi there,
It is probably your first time submitting a ticket for this theme, so that is why it is not listed in supported items. You need to fill all the fields (theme name, profile name, purchase code) and then submit a ticket. Please follow instructions from this article. If you are still having issues with submitting, then contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will assist you further.
Support
Edge Portfolio part of
Qode Interactive
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I previously installed your theme on a different hosting provider. I have since changed hosting providers and am now trying to install the theme on my new hosting provider. However, I am receiving an error message that says “This code was already used to register another domain.” I would like you to reset/deregister the purchase code so that I can use it to register the theme on my new hosting provider.
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Edge Portfolio part of
Qode Interactive
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Does it support RTL?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have put a support ticket 4days back. I am waiting for the response. Ticket number # 229569
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
slider revolution asks me to activate to get the latest plugin update. But i have no activation key/purchase code because of your extended licenses. Can you please help?
I have already updated the theme. The plugin update is there but just won´t update without activation.
I can not submit a request because i have no active support plan. It can not be, that i have to renew support for something that should work!!! Please help.
Thank you!
Hi there,
Please note that there is no need for activation of this bundled plugin, take a look at the following article.
If you need an update for this plugin and your support has expired, you can contact us through this email, include your purchase code in the email, and one of our support agents will assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you!
Support
Edge Portfolio part of
Qode Interactive
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On hyperlink when we hover, it shows STRIKE text effect, I wanted to remove that effect. How can I do that?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I submitted a support request 4 days ago and havent heard anything. With this theme being very reliant on Slider Rev Why is the current version not bundled with the theme requiring us to contact you to get it to work!
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response and that our support agent provided you with the latest version of Slider Revolution. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, just purchase this theme. I wanna know how to activate the coming soon page?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I purchased 2 licenses for this theme that I need to have de-registered. Hosting has been changed and the Wordpress no longer exists to do it on my end. Could you please help me get my licenses de-registered, thank you.
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Edge Portfolio part of
Qode Interactive
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Ok got it. Thank you so much! You guys have been wonderful!
Support
Edge Portfolio part of
Qode Interactive
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Hello I bought the theme a while back but I had never installed it. I decided to use it for a site, but I am having issues with some of the widgets for Elementor. Many of them don’t show me the “Style tab”. So I can’t edit the size of the text or anything. I looked through the list of widgets and there are some that show on my list of avaliable elements on Elementor but are not on your list of addons. This problem, obviously, makes all these elements useless because it’s impossible to adjust even the size of the typography or its color.
I know the support expired a long ago, but this is an issue that really makes many of the theme options useless, as most of those widgets are the ones used on the demos.
Hello,
The options of custom shortcodes are covered in the documentation here. Some shortcodes will inherit font and color options set in global Pelicula Core Options.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Edge Portfolio part of
Qode Interactive
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Hi Well, a few of the elements I am referring to are not included in the list of shortcodes on the theme documentation. Also,the documentation was last updated in 2020 and the last update of the theme was in 2023. So, it’s fairly safe to say the documentation is terribly outdated, and the least one would expect for a 75USD theme is to have updated documentation.
This is not a cheap theme, it’s actually on the expensive side compared to many of the themes in Envato. Actually, it costs 55 USD to renew support, which is what a new high-rated theme costs. So, I think, it’s not really a good investment to spend that money on support specially after reading all the bad comments about it.
Hi,
The theme updates are for adding compatibility and the documentation still covers theme options which are available with the theme. These options haven’t been changed in the updates so the documentation is not outdated.
Beside the documentation you can find many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Bonjour, La version de Slider Revolution de mon thème Pelicula acheté chez vous a besoin d’être mise à jour et le code d’achat de licence n’est plus valide. Comment faire pour avoir un nouveau code s’il vous plait ?
Hello,
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I recently purchased the theme but I haven´t been able to activate Slider Revolution so I can’t change the sliders. It says it should work with the same activation key but it says it is invalid. I need to make it change so I can start working on the design. Thanks
Hi there,
The Revolution slider plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. You can read more about this here: Bundled Plugins
Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I have submitted a support ticket 3 days ago. I have clients that expect results. WTF is going on over there? MY ISSUE IS THE SAME AS 100% OF PEOPLE ON HERE. Demo content will not upload its stuck on “The import process may take some time. Please be patient 0%”
How do I fix this? PLEASE RESPOND TO MY TICKET OR GIVE ME A REFUND SO I CAN BUY AN FUNCTIONING THEME.
Hi there,
Please note that our tickets are placed in the order from oldest to youngest and therefore if you want to get an answer as soon as possible please do not reply to the ticket without our previous reply. We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Now I need a new purchase code since i had to set up a new host. But now nobody responds. PLEASE RESPOND. I dont understand why it takes you a week for a simple response. I need a re purchase code since the old one was used for the last attempt to import on a different server. You guys are a joke.
Or just issue my refund. Im over it. Its been a week and my client is pissed. Id rather just find a new theme.
HELLO???????
Hi,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
Qode Interactive
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Import demo not work. I have a problem. My server configuration does not have the option to increase the PHP Post Max Size to 256 (it has a maximum of 100M) nor Max Upload Size to 128 (it has 100 MB) Is it possible to get hold of the demo content in another way?
Hello,
You can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for your answer. XML import doesn’t work either. gives error 500. The problem is that the server cannot transfer the data that the demo contains. Is it possible for the content to be sent to me in another way? For example a download link
Hi,
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you and they can also try to import demo content for you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am very disappointed with the result of the technical support. After more than 1 week of contact with them, they have not been able to install the demo content on my hosting. In the last email they tell me that they can’t do anything else. I have bought this theme to use the demo, if I cannot use the demo I request a refund of the purchase to be able to acquire another theme according to the resources of my hosting.
Hi,
Demo import is working correctly on our end so please continue conversation with our support team and they will investigate if there is something that should be adjusted on your installation. We’ve checked and we see that your ticket has been updated with response.
Support
Edge Portfolio part of
Qode Interactive
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demo import content stops at 90%. Therefore, some content seems to be missing from the site. (Oops… Slider with alias main-home-inner not found.)
MY System Info PHP Memory Limit 1 GB PHP Version 7.4.30 PHP Post Max Size 512M PHP Time Limit 300 PHP Max Input Vars 5000 Max Upload Size 512 MB
Hi,
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Just reporting some style conflict with Elementor Pro, your widget Portfolio List doesn’t overlap items anymore upon plugin activation. See here in situation https://ibb.co/Jtx4mDL
Hi there,
Thank you for reaching us!
Our themes are compatible with the regular free version of Elementor and they are not Elementor Pro supported.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Demo not working or taking too long to load
Hello,
Are you having some troubles to access our demo site? Please try directly from this link https://pelicula.qodeinteractive.com/
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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