Just noticed, that the button for users that are not logged in is present but for the ones that are logged in is not present

Hi,

Please make sure you don’t enable the option: Tour Settings > Payment > Payment Settings > Needs Admin Approval Before Payment and check it again.

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We’ve noticed that your support has been expired for a while and we had been helping you a lot since your support expired. Please note that at this point, we have to move our support to our proper support website so please renew support and open tickets in there.

Thanks for you understanding!

5) If the tour has a capacity of 20 people both in the 3.00-5.00 pm and 18 people in the 7.00-9.00 pm shift, will the calculation be respected? or is it not considered and book indefinitely?

Hi

First of all, thank you for your interest

1. Yes, it’s possible. You can check the detail in my video: Setup different price in different date: https://www.youtube.com/watch?v=0JbytES3GOk .

2. Yes, it’s possible.

3. You can check the list of participants info in the backend (admin only).

4. Yes, you can disable the membership option.

5. Yes, the price will calculation each package. You can check more details on our docs to have better understand about the package: https://docs.goodlayers.com/creating-custom-package-options/ .

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Hi,

Please following our docs to update it to the latest version: https://goodlayers.ticksy.com/article/1893/ .

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Hi,

I have tried everything, my theme is up to date with the latest Version: 5.1.3. The problem is the Tour Master plugin which is version Version 5.1.1.

Hi,

Please send an email to: support.loc@goodlayers.com with your pruchase code and the issue detail and we’ll take a look at it.

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Hi,

First of all, thank you for your interest.

Yes, it’s possible to do it with our theme.

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Hi,

You can insert your pdf link in each tour normally (it’s not possible to insert pdf download link for each email, please note about it), not sure what’s wrong here?

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Hi,

First of all, thank you for your interest

Unfortunately, we don’t have the filter on the room list page, sorry.

Yes, you can set the featured image in webp format.

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Hi,

I need to replace with this code – <iframe id=”leadTracking” src=”https://account.xyz.com/captureleads/NzI4” border=”0” style=”border:0px;height:600px;width:100%”></iframe>

But I am not getting anything in tour/single/tour2.php. Please assist.

Hi,

You can see the enquiry form code around line 330 and change your code. If you can’t do it, please hiring a freelancer to check it for you.

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Hi,

Thank you. Appreciate your quick response

Hi,

First of all, thank you so much for your interest

You will need to translation all the strings (no Spanish ready), sorry.

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Ok. What is recommended, could this strings translations be done just using Loco Translate or would I need WPML or similar?

Hi,

It can be done with the Loco only.

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Hi,

1. Can you try to disable all other plugins first and see if it’s fixed or not?

2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/

3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.

After you updated the theme and still have issues, please make sure to follow this.

1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.

2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.

3. Go to theme options and click on ‘Save Changes’ button.

Let me know if this helps or not.

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The bookings were working ok but stopped even before the new updates. No new plugins have been added recently. I disabled all plugins apart from those from GoodLayers, cleared the browser cache and my server cache but the error still remains.

I have installed another version which is fully updated but I am experiencing the same issue with bookings. I cleared all caches, etc and it is causing a few formatting issues as well.

What happens is after I chose credit card the booking screen fades out and hangs. The booking goes into the backend but sits as payment pending. I have also disabled my caching plugin in this install.

Hi,

Sorry for the inconvenience.

Could you send an email to support.loc@goodlayers.com with your details and we can check it together?

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Can you pm us via the form in our profile page?

done

Not sure why but I didn’t get your email.

However, I just tested this but seems like it doesn’t work. I tried to export and import in another site and Rev Slider blocks the importing(for premium preset). They require both side to register with the license.

So in this case, you may have to purchase the license in order to import their premium stuffs.

Hello,

Any idea how can we implement this, since it will be helpful for all the customers. This can be added as a feature as well in the theme.

Thanks

Right now, There is no option to filter the tours of a specific type. It filters all the tours and lands to the filter search results page instead of staying on the same page.

Hi,

1. We don’t have any document to implement it, because it’s not original features, sorry.

2. If the filter doesn’t work as your requirement, it’s a requirement to customize it from scratch, because the theme works fine with the original features, so we can’t provide any support for the customize request (the request about something doesn’t available in the original features mean customize).

I hope it’s clear for you now.

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Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?

Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.

Hi,

First of all, thank you for your interest .

Yes, you can switch to the other theme and keep the tour master activated, and use it normally in the other theme, but the style will not be the same with our live demo if you using it in other theme.

If you want to update it, you will need to update it manually by downloading the theme package and getting the tour master plugin file, and then installing the new version through the Plugins menu in the dashboard.

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Hi,

First of all, thank you for your interest .

Yes, you can close the availability for certain hotel and tour as you wish.

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Hi, thanks for the reply. So in the email, i won’t see breakdown of adults and children?

Also, in the backend, can i see the booking details or not?

Hi,

1. Yes, the email receives from the WooCommerce as a product.

2. Yes, in the backend, you will see the booking details.

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Hi,

First of all, Thanks for your interest

1. Yes, we can answer technical questions for example where in the source code located for the specific functions. (ex. when customization needed). However, please note that our support doesn’t include theme customization. That will far beyond our support scope.

2. The built-in feature supports Stripe but not Razorpay. However, the theme also support Woocommerce payment gateways which you can purchase its own plugins if needed : https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways?categoryIds=1023&collections=product&page=1

Thank you, I am going through all your videos and reading some docs. I am only looking to create a tour-package website like “Viator”. Can you confirm if the below is possible?

1. If the number of customers for a booking is “1” then “offline payment” only.

2. If the number of customers is 2 or above then “30% advance” and the rest offline (no receipts needed, they can pay to the tour guide directly)

3. Price will vary for up to 2 customers, 3 to 6 a different price and so on?

4. I read you have plans to include Elementor plugin support, is that in pipeline?

Thank you!

Regards Sahil

Hi,

1. Sorry, it’s not possible.

2. Yes, you can create a group package for this one. You can check the how the tour package working on our video: https://docs.goodlayers.com/creating-custom-package-options/ .

3. The price is fixed, and it can’t be change depending on the number of people, sorry.

4. We don’t have a plan to include Elementor, sorry.

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Hi,

We’re recommended work with PHP 8.1, 8.0 and 7.4 at this moment.

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Hi,

Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Mobile CSS ( screen below 767px )

.tourmaster-single-review-container {
    order: 3;
}

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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Thank you so much for your help!! And I understand for the technical support.

Just a question: Is it possible to receive an automatique email when an order is “pending”. If yes, I can purchase a ticket to ask how to do it.

Thanks again

I guess you can do that. You may check this option : https://take.ms/luUVK

Regarding the ticket, Can you make sure that you choose the correct item from the category list? Make sure that it’s Travel Tour theme > https://take.ms/Bg5Eq (It’s between BigSlam and Kleanity)

If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.

Regarding the problem, we need WP access and site url so we can inspect directly. Please put it in the ticket once you can open one.

Thank you so much, I sent a ticket finally!