The menu colour is not changing despite changing it from theme options, I checked the source code and it seems there is a custom code in custom.css but even after updating it, things seems to be the same, still blue menu exmur.com

Hi, My license is installed on my website www.domanin.com, the website hasn’t been updated for a while. To avoid any interruption, I want to update the theme on the staging website backup.domain.com first. How to do it, it doesn’t allow to update, says the license is not activated.

Hi, I really like these demos: https://codex-themes.com/thegem/sites/app-landing/ https://codex-themes.com/thegem/sites/product-landing/ https://codex-themes.com/thegem/sites/agency-fullpage/ I would like to know whether by buying this theme I will also find these demos developed with Elementor, because I see that they are all made in WPbakery.

Thanks in advance for your reply, Simone

as i said before please response me , check ticket there

Hi, i keep getting the error “Your theme (TheGem Child) contains outdated copies of some WooCommerce template files.” How can i fix this please?

hello,

team we are using your theme for our website we wanted this demo of sliderrevolution to use with your theme can u help us with that :

since you already have access to premium version of sliderrevolution can you export and send us this demo.

How can I get my favicon to show up in Google search and not the WP favicon

Hello, I sent you a request for a refund. Why is there no response? Please solve the problem

hi, i want to update install child theme and activate it after working on the parent please is this possible?

please check ticket there

PUBLIC TICKET #3359992 is not yet resolved and support has ended how can I contact you to give you access to the site to complete the resolution And there is a big problem, normally I get a reply notification by email. I do not receive anything, I must consult the answers directly

I received a Google Search Console error notification today for the following URL

This looks like some sort of auto-generated URL. Can you shed some light on how and why this was created by the theme?

Hello, I have live website which not have child theme install. For some reason the Theme editor is not visible from the dashboard and i want to check if there any custom code in the function.php file to keep backup before i update the Theme. If i will install now the Child theme, if there any custom code will appear also at the custom theme?

Hello, if i buy your theme, can I get a one click installer that mimic your own homepage at https://preview.themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/full_screen_preview/16061685

I am building a directory/listing webpage and your homepage is exactly what I am looking for. a search bar with categories selection (agency, business, shop, etc.) and when the users click one of the categories, the listings change following the categories. is it possible?

Also the listings must list the normal wordpress posts (not woocommerce posts nor listings from other plugins), is it possible?

How can I add a custom font?

hi, quickfinders no longer display when Polylang is active. Is this a known bug?

Hello. Purchased The Gem (Elementor) and installed the Onepager template with demo content. I deleted the existing homepage slider and used slider revolution to create a new homepage slider. I cannot get the slider to appear on the homepage, it’s just the never ending spinning wheel at top of homepage. I cannot find any way to add it to homepage where the demo one use to be.

Also, Slider Revolution keeps asking to activate the license to get the updates on the plugins page and asks to “Register License Key” in slider revolution builder itself.

Any assistance is appreciated.

Can you please send me Elementor 3.13.2 ? It is a critical release and not yet available with TheGem theme plugins.

Hello dear, I want to ask how i can get The gem portfolio items using RestJson Api. Thank u

Hi, I bought the theme and when I try to update the plugins (for example: “TheGem Theme Elements (for Elementor)”) I get the error “Update failed: Purchase code verification failed. Activate TheGem”. The theme is already activated and if I try to put the code again, I get: “You have exceeded the max. number of activations, allowed by this activation key.” Thanks!