Discussion on Eikra - Education WordPress Theme

Discussion on Eikra - Education WordPress Theme

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For some reason, the event list and some other elements aren’t appearing anymore. I even tried installing it on a new WordPress instant and some elements aren’t showing up anymore. i need help ASAP

Hello,

Please create a ticket with access we will check https://www.radiustheme.com/ticket-support/

Thanks

Already did

I don’t see new ticket from you. Can you send me ticket ID?

Hallo, in the Course Slider how can I limit the Maximum number of words (Word count) in the Title, Because when the title is long, the rectangles appear unevenly. See the picture. https://prnt.sc/Jps6tSgNZkMx The second question, where can I change the word Category in the Header Layout 9 I searched a lot and couldn’t change it. https://prnt.sc/ZczSOSNR3do1

Hi,

Please renew your support time. You can try CSS. Please create ticket https://www.radiustheme.com/ticket-support/

Thanks

the single courses page is not responsive, it does not display correctly on a mobile device (even in your live preview), is this normal? Is there a solution to fix this please? thanks

Hello,

Thanks for notice we will fix it soon.

Thanks

Thank you, the issue was fixed but now I noticed another problem related to Curriculum items, when I add a lesson inside a section I can not see it https://prnt.sc/d__5ASpTUVaU even when I click on show more. as you can see in this screenshot https://prnt.sc/dHu9VvTk-ezc, i have lessons in the section ‘programme de la formation’. it was working before, but when I update to the version 4.4.15. for your information, sometimes it works for a short time and it disapear

Hello,

We checked it is ok. Can you please create a ticket with your site url and access we will check https://www.radiustheme.com/ticket-support/

Thanks

I have installed this theme in the dev server it’s working fine and I have to migrate to production Server License issues is coming its showing like used, can you help with this issue?

Hello,

We reset the url you can active again.

Thanks

Presale question: Can the instructor see how many people have bought their course? Not the admin, but each instructor? Do they have a special user role and dashboard?

I have installed your theme in the dev server it’s working fine and I have to migrate to production Server License issues is coming its showing like used

Hello,

I just reset the url you can active again.

Thanks

Good morning I’m using Eikra and the “Course Featured” module doesn’t work, I can’t display the training: https://ntic-center-corporation.com/toutes-nos-formations/ thank you for helping me

hello,

pre sale questions please

1. i prefer tutor lms . Is this theme compatible with tutor lms?

2. for learnpress, does it support instructor led courses,

ie. schedule classes

3. please add webex to virtual class

thanks,

Hi,

Sorry Eikra theme is LearnPress base theme.

Thanks

Hi , I wrote to support multiple times but no one is replying although I receive ticket number details. Some of the issues, I got resolved myself. Can you support me on ticket #62146, 62148, & 62149.

Hello,

All 3 tickets we replied last reply 6 hrs ago. Please check https://prnt.sc/yqfnQdiGQXNl

Thanks

Thanks for your reply. I just checked also. Have not received any e-mail from support. Any other way I can check the status?

Hi, I can see them in the spam. Sorry on the confusion. I didn’t notice this because yahoo mail does not show spam notifications on the folder. Thanks again. I will go through with them and reply back as required.

Few Questions please; Is the purchase price of the theme a life time price or an annual licence purchase fee? Is this theme editable through wordpress only without plugins such as Elementor? is there an option to upload a short promo video for the courses instead of the image on the course page? Is there functionality to provide certificates electronically after success in the quizze? For the courses pricing, is it possible to have annual subscription on the platform and unlimited access to the courses instead of paying for each course? Is there an admin dashboard that comes with the theme?

Yes instructor can register.

Is the theme based on Elementor Pro to build? could it be edited only through Wordpress editor?

No based on Elementor free version.

19.6| Integrate Zoom with Eikra: i can’t create A keycode of API and secret from JWT , because this app type was be deprecated on 6/1/2023…How can i Integrate Zoom with Eikra now..I think you need to update this option in your Theme Documentation.

Hello,

Zoom addon is a 3rd party plugin. we will check it.

Thanks

eikra wordpress theme import data i am getting error (Invalid byte position (current: 0, received: 0) so please solve my issue and import my demo content

Have you purchased theme? Don’t see purchased note in your profile?

Please create ticket with purchase code https://www.radiustheme.com/ticket-support/

Thanks

Hello, we have reinstalled Eikra on the current domain because the installation was unrepairable. Now we can not re-enter the purchase code because the information: Purchase code already activated for one domain!!! What can we do?

Hello, ok I reset the url you can active again.

Thanks

Done! Thank you very much!

Thanks too!!

Hello, can you guide me how to show gallery tabs categroies discription show in this theme.

Hello,

Please create ticket here https://www.radiustheme.com/ticket-support/

Thanks

Can Quiz format be modified? and Can guest take the quiz without enroll or log in? Thank you.

It’s coming from LearnPress plugin you need to customize the plugin to modify this.

Thanks

How to customize the plugin , please?

Hello,

If you are strong in PHP and WordPress then you can do this. You can check the plugin code and doc https://wordpress.org/plugins/learnpress/

Thanks

hi, are any certification features to generate certificates for students

Hello, does the theme has certification or grading for students

Can I create an offline course (for example Summer Camp courses) and direct my students to a custom registration page (where I need to collect information including parents details)?

Hello my theme course page in elementer not working

Hi,

Course page can not build with Elementor. Course page is our template file.

Please create ticket with access we will check https://www.radiustheme.com/ticket-support/

Thanks

hi, there is problem the course page not works, also das it support paypal?

Hello,

You mean our demo not working?

yes, its stuck on loading also about paypal is it supported?

Hello,

Check demo now. We use LearnPress plugin it has default paypal payment gateway.

Thanks

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