1617 comments found.
I tried to change the sticky header background image, it changes on Elementor but not on the preview. My support has expired and I am stuck.
Frustrating that adding and updating images doesn’t appear in frontend. Can I get help plsssssss.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Since I can’t create tickets (after filling in everything), well I’m posting here so people know what to expect with this theme:
I order “2” times your theme Grand Restaurant for 2 distincts websites.
Prices are in €.
After update (I have really a child theme), ALL prices are in $
Thank you for all the time I’m wasting putting each of my prices in my French pages and in my English pages in € on BOTH sites!
241 items on one site – 254 on the other website
- Comme je n’arrive pas à créer de tickets (après avoir tout rempli), eh bien je poste ici pour que les gens sachent à quoi s’attendre avec ce thème :
Je commande “2” fois votre thème Grand Restaurant pour deux sites distincts.
Les prix sont en €.
Après mise à jour (j’ai bien un thème enfant), TOUS les prix sont en $
Merci pour tout le temps que je perds à mettre chacun de mes prix dans mes pages françaises et dans mes pages anglaises en € sur les DEUX sites !
241 menus sur un site – 254 sur l’autre site
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, For me it’s strange. Your theme (I remember, I order 2) change all my currency after “update”, and you tell me to extend support… Isn’t it really easy to do that?
Hello! Very interested in your theme. Does it work with PHP 8.1?
Hi,
Thank you for your interest.
Yes it’s working with PHP 8.1
hello, can i turn off preloader?
Hi,
Thank you for purchasing.
You can disable the LoftLoader plugin to remove the preloader.
Hi, will we be able to block the calendar booking date and time if the specific day and time is full already?
Hi,
Thank you for your interest.
Yes you can specific blocked date from the backend.
Hi, I have installed this theme on my website and I closed that site and now moved all the info to new hosting. But it’s saying i can’t install bc it’s on old closed account. What do I do?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
I need the prices to be 0.00 with two cents spaces.
Hi,
Thank you for purchasing.
Please open Appearance > Customize > General > Currency > Number of Separator and set the option to 2
Same problem here, I need 2 cents not 1.
Hi,
Thank you for purchasing.
Please open Appearance > Customize > General > Currency > Number of Separator and set the option to 2
Recently I am working with this theme for a client. I try to active header(elementor) from customizer. but It was not working. $grandrestaurant_header_content_default variable not fetching data from above conditional code. I have fixed. Please update header with following code. https://d.pr/i/9mfMCD Footer also the same issue, not working.
Please login with your purchased account so we can continue providing support for you. Thank you.
Hi ,
I am intrested in this theme but i have some question :-
1. Is this theme has the ability to show nearby pizza stores based on the customer’s address, as well as options for delivery and pickup.
2. Can i add different price in different locations ?
Thanks & Regards Sumit Dhawan
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
The updates don’t show on the front-end, no matter how many times the cache is cleared, css is regenerated, and all those things you wanted me to try. It’s been months and I thought this will be cleared by now. But, after seeing that some others are also having this issue, looks like it’s not really the problem at my end. I have submitted a ticket too, I hope this gets fixed asap.
Hi,
Thank you for purchasing.
It’s Elementor cache CSS files for page and if you server has heavily cache setting for CSS files you will need to also clear your browser cache.
I also replied to your ticket with detailed solution. Thank you.
It’s working now. Thanks!
I’m trying to activate the theme and I get an error saying “Purchase code is already registered to domain: domain.com” and this is the domain I’m trying to activate the theme on.
Any ideas why is doing that?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Can I change the Loading icon. If so, How ?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
Hey the changes made in the backend aren’t showing in the front end again. I’ve tried teh regenerate css and flush cache but still no joy. everything is update.d
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
orrrr just build a theme that works consistently – this was an issue that came up even when i did have supporrt but it’s back – why?
You can first try to simply clear your browser’s cache, use a different browser, or view in an incognito browser. If this doesn’t help, then follow these steps:
1. Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button.
2. Update your page. You may need to make a small change to enable the Update button.
3. Clear all cache including server cache if it exists, any WordPress caching plugins you are using, and your own browser cache. You can also try checking in another browser, or in an incognito browser.
This is server related issue, not theme related issue. Thank you.
Sooo many bugs while trying to create blog. keep on update “server error 403”, then another is “Updating failed. The response is not a valid JSON response.”
Hi,
Thank you for purchasing.
Please see detailed steps about how to solve the issue here https://elementor.com/help/publish-update-button-not-work/
It’s server related issue and it’s not theme related issue. Thank you.
I am unable to import single page Demo page as I can’t find Grand Restaurant built in pages in it. When I enter Grand Restaurant in pages after clicking on add template button, I find nothing about Grand Restaurant. Please let me know what should I do ?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I used this code at subdomain and it was registered. Now i want to move to my main domain and again setting up site, am getting that error “Code is already registered for other domain”
Purchase code is already registered to domain: www.gaiusmeals.speshhost.com
Please deregister it from www.gaiusmeals.speshhost.com
I have no idea how to unregister it from my side!!!
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
This theme has a lot of bugs. We are running the latest theme version but updating elementor causes issues with the menu and pages. Other commonly used plugins (like Yoest SEO) can also cause conflicts. I’ll issue a support ticket but just seeing of tohers expiereince the same issues?
Quick update for anyone interested. The reason for the “bugs” was actually quite simple. The theme was still showing registered to our staging server where the site was being developed. Once we moved it live it was showing as a non registered theme. Updating that seems to have taken care of the issues. I thought it was fair to give an update and state it was not a bug issue at all.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
I have dropped a ticket as requested. I will appreciate if this is treated as urgent
PRIVATE TICKET #3362742
Wow!, if this is going to always take too long to get a reply to a ticket, may be I need a refund asap because my project is time bound. This is why I purchased the theme again privately and didn’t wait for support from my boss who initially gave the theme. Don’t you have a live chat or something or at least respond quickly. This only one request that is this much delayed
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Responded there, thanks. I will appreciate your urgent attention
Still waiting for a response. Please do you have a live chat support or faster support
We replied your ticket. Could you please continue there. Thank you.
We provided all support through ticket system and in the support policy here https://themeforest.net/item/grand-restaurant-restaurant-cafe-theme/11812117/support
This author’s response time can be up to 1 business day and we replied your ticket today on Saturday. Also your ticket average response time was 18 hours including weekend.
Your patience is appreciated.
It is weigh past 18hours, and I cannot be using more than a day to get one issue resolved. For which this response I get hasn’t solved my challenge. This is already eating on my deadline. When one issue isn’t resolved and just needs an immediate feedback from me, your team should put it high or urgent because I can’t wait more than a full business day just for communicating. When will my issue now get resolved? Pls respond to my delayed query. This request should not be a big deal. I bought the theme separately from who shared the website job, because I needed urgent feedback from you, and now I have to wait for just communication
We replied your ticket. Could you please continue there. Thank you.
Please is it still possible to process a refund because your support is incredibly slow. I cant keep coming here to request a response
it is past 30hrs no reply yet on the ticket
We replied your ticket. Could you please continue there. Thank you.
Also within your ticket. These are not theme related issue but your lack of basic usage and understanding of how WordPress website works and it could save you a lot of time if you try to navigate through all WordPress and theme options before submitting the ticket. Thank you.
Painful that I cannot send a screenshot of my chat here. Your representative didn’t attend and understand my request. Your team was mentioning what I already knew, and when he asked for clarification I dropped a message that took forever to respond to as usual. I will go check the reply now but it is annoying to say I lack basic issues when the only assistance you have made so far was the import theme, and that is a theme related issue. My follow up question about responsiveness is still a theme related issue.
My complain is not even the ability to understand me or fix my issue but the amount of delay use to respond to my ticket. I won’t be here or reiterate severally about delayed response to a point I want a refund if you have served and acknowledge the delay. Delay here for me is denial cos my word has been given to my customer on deadline. You should not make life difficult for me after I paid. Enought time lost already. Increaae your support capacity pls
Hi please can you respond to my ticket
Hello, good evening, please my ticket is past 24hrs and is yet to be treated. Please, my site is long overdue and I need to submit to the client. I will appreciate if this can be treated as urgent. Thanks.
We replied your ticket. Could you please continue there. Thank you.
Yes, I have. The rep asked for my login details, I have responded. Pls help escalate so I don’t have to wait for another 35hrs. I would appreciate pls
We replied your ticket. Could you please continue there. Thank you.
The delay isn’t coming from us. It’s because you have custom WordPress Dashboard URL and you didn’t provide it.
Also you have a special authentication screen which prevent us to login and check your website.
Even though, your ticket average response time is still within 1 business day as we mentioned within the support policy. Thank you.
Please, I have disabled the security plugin. I am so sorry, but please consider that I have waited long on this for more than a day. Plus, with the security issue, my query has not been attended to, so it should not be counted as a response, please. Please, a full day is already too much for me at the moment because I am long overdue on this project.
Please, I will appreciate if it can be treated immediately, sorry for the login restrictions
I try to avoid coming here but the delay is a lot. My ticket has still not been attended to after 2days. Pls I need to finish up and submit.
[You replied 2 days ago on Saturday at 11:55am]
According to our support policy here https://themeforest.net/item/grand-restaurant-restaurant-cafe-theme/11812117/support
This author’s response time can be up to 1 business day.
Yes we did replied you even on Saturday which is not a business day so we did beyond the support policy already and we replied your ticket today on Monday as well.
At this point, I have to bring it here cos I cannot go an extra day on this request. I have been asking the same thing for long. I need to submit now please.
I just responded to the reply I got now. Pls attend to it, I don’t mind a skype call or anything. Just fix it pls
”You have my log to this. I have not created any popup, u can check the site to see. I have not created anything. Your theme is an elementor compatible theme so it should not conflict with elementor at any point. During your long delay I had already contacted elementor support, and they reached back to say I should contact you, or use their pro feature to create a similar pop up but my need is clear, I want the exact pop that is on all buttons on home (which is yours)
Please can you just attend to me ones and for all, I can’t wait too long and just get an answer without proper checks”
Within the ticket. You said.
The popup is not working, go check the theme builder header and live page https://moyolondon.co.uk/unveiling-the-hidden-gems-of-nigerian-street-food/ yourself.
Then you replied “I have not created any popup”.
So you replies are conflict with each other. I replied to your ticket and there is no need to post duplicated comment on here. Thank you.
I tried importing the demo but got a curl 6 error. The theme was shared by my boss
================================== An error occurred while fetching file from: https://assets.themegoods.com/demo/grandrestaurant/importer/demo1/demo.xml! Reason: http_request_failed – cURL error 6: Could not resolve host: assets.themegoods.com.
Reached out to my hosting and here is their response below:
=============================
This is a DNS trouble of themegoods.com where their name servers do not access DNS requests and thus subdomain assets.themegoods.com is not resolving:
themegoods.com. 172800 IN NS ns1.themegoods.com. themegoods.com. 172800 IN NS ns2.themegoods.com.
;; Received 667 bytes from 192.48.79.30#53(j.gtld-servers.net) in 31 ms
;; communications error to 67.225.248.20#53: timed out ;; communications error to 67.225.248.20#53: timed out ;; no servers could be reached
~$ telnet 67.225.248.20 53 Trying 67.225.248.20… telnet: Unable to connect to remote host: Connection timed out
You should contact theme developers for that so they could correct DNS records on their end or use a different theme. This is beyond our control and we can not do anything in this case.
Thank you for your understanding on this matter.
Best Regards, Miles Claton
Please login with your purchased account so we can continue providing support for you. Thank you.
I was able to upload the theme but the images and widgets didn’t upload.
Here is the error log below:
—Downloaded files—
The import files for: Modern Cuisine were successfully downloaded!
Initial max execution time = 600
Files info:
Site URL = https://moyolondon.co.uk
Data file = /home/www/moyolondon.co.uk/wp-content/uploads/2023/05/demo-content-import-file_2023-05-04__09-28-41.xml
Widget file = /home/www/moyolondon.co.uk/wp-content/uploads/2023/05/demo-widgets-import-file_2023-05-04__09-28-41.json
Customizer file = /home/www/moyolondon.co.uk/wp-content/uploads/2023/05/demo-customizer-import-file_2023-05-04__09-28-41.dat
Redux files:
not defined!
—ocdi/before_widgets_import—
—Importing widgets—
Page Sidebar :
Search – No Title – Imported Recent Posts – No Title – Imported Recent Comments – No Title – Imported
Single Post Sidebar :
Text – Our Chef – Imported Categories – Categories – Imported Custom Popular Posts – No Title – Imported
—Importing customizer settings—
Customizer settings import finished!
—ocdi/after_import—
I have dropped a ticket as requested. I will appreciate if this is treated as urgent
PRIVATE TICKET #3362742It is really taking too long to get a response
Wow!, if this is going to always take too long to get a reply to a ticket, may be I need a refund asap because my project is time bound. This is why I purchased the theme again privately and didn’t wait for support from my boss who initially gave the theme. Don’t you have a live chat or something or at least respond quickly. This only one request that is this much delayed
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hello, good evening, please my ticket is past 24hrs and is yet to be treated. Please, my site is long overdue and I need to submit to the client. I will appreciate if this can be treated as urgent. Thanks.
We replied your ticket. Could you please continue there. Thank you.
