378 comments found.
Hello,
I have a license. I upadated the theme. I activated license again but it shows still noteice activate license
Hi ,
Please Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Attach the screenshot.
Thanks
It has been fixed with your theme update, thanks.
hello does your creote template require any licence key to be installed?
Hi , Yes , You need to activate the theme. Please Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi, I was activated the theme once . and somehow i was reset my wordpress website and reactivate again the theme . but i couldn’t activate . it says “
The purchase code is already used.” what should i do now . Please fix that issues. Thanks Omi
Hi ,
Please Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
I want to translate the ( Leave a reply) but I coudn”t do it, i have changed the comment.php but it doesn’t show in the page, I have tried with loco translate aussi it is not showing
Hi ,
1). Install loco translate plugin and translate Creote theme. Check this example and follow it -> https://youtu.be/Mw6HvxMqmsM
2). Don’t overwrite the theme file any issues or doubt please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi, it’s possible to change URL part of “Services”?
So to change for example www.domain.com/services/example to www.domain.com/custom_name/example
Hi ,
We have received your ticket and we will check the ticket and reply soon.
Thanks
Hi, I have purchased the theme . and got some error . the theme doesn’t work properly. I read the documentation you provide but still didn’t work at all. there’s also image error and others stuffs . I am requesting you for refunds . Thanks Omi
Hi ,
Here everything works perfectly. So please explain your issues.
Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
what version of wordpress does it support ?
Hello,
Creote support with latest version. If u have any other issues, please submit ticket here – https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi, Where to find the License Key for Slider Revolution? Waiting for you. FRANCESCO
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
I Purchased the Theme today and trying to install in my Windows machine with Xaamp tool with latest Wordpress but it is giving .
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. Please Assist me with this
Hi ,
You instaling whole the package please extract the zip upload create.zip file and activate it. Please follow the documentation http://themepanthers.com/documentation/creote-documentation/#themeactive.
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/
Thanks
Hi, I changed the logo and the main menu but I don’t see the customizations. What am I doing wrong? Thank you
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi, could you help me how fully install the template to my WordPress Account? Is there any beginner complete tutorial for this? thanks in advance
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi, I just bought this theme, its really good and I will customize but there something that I could figure out.
On mobile, the header button is opening the wrong panel or menu because I cant see the items that supposed to be there like is shown in desktop.
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi Steel Themes,
On your theme – Creote Corp & Consulting Business WordPress Theme we facing Following Issues:
- We can't Use WP Bakery Editor in Header & Footer Features
- We are facing difficulty in Adding Brand Logo in Header and Footer
Section
- Social Icons are not responding according to theme.
Kindly provide support for our website and provide us clear documentation.
Thanks & regards,
Osan Studio – Creative Agency Team.
Hi ,
1) You want to enable wpbakery for custom post type https://tinyurl.com/24xlec6h
2) After Enable wpbkery for header and footer > go to header -> edit the header -> click the header widgets -> click header content tab -> change the logo -> https://tinyurl.com/25fakku6
3) We update the icons so please use fab instead of fa—> fab fa-facebook -> https://tinyurl.com/26v5ys5u
4) Any other issues submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi
We can’t enable wpbakery custom post type. In WpBakery – Default template for post types, we can’t enable any options.
We need Support for these issues. Do need to support for this issues.
Hi,
Please submit ticket here https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hello,
On mobile; How can i set preloader show time? If we don’t click X; preloader stays on the screen.
Hi ,
1). Please check with any other device may me caches issues.
2). Or some plugin have problem
3). Did you optimised the site ?
Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Thank you very much. I applied what you suggested on ticket. Thanks.
I need to delete a link that is attached to the Header Logo of my website. My website address is www.wiredplans.com. and everytime I click the header logo this is what will pop up:
https://i0.wp.com/wiredplans.com/wp-content/uploads/2022/10/cropped-wired-plans.png?ssl=1This is a BUG and is destroying my business’ reputation.
Hi ,
1) This is not a bug.
2) I don’t know how did you miss the link we added ?
3) You changed the logo, below is the link we added, so check the screenshot and blank the link or add your link?
Please any other issues submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
I already have submitted a ticket yesterday and I still have not received any feedback about it.
Hi , sorry for the inconvenience
1) We can’t reply on your ticket , there is an issues on that.
2). So we replied on your old ticket please check that ticket. -> https://steelthemes.ticksy.com/ticket/3208486/ before 20hours we replied your ticket please check and let us know. https://tinyurl.com/2krzldeyThanks
Hi! I’d like to ask assistance on how to update my theme to the latest version. I also like to ask assistance on how to change the destination link of a Logo in my homepage.
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
I have submitted a ticket already for this yesterday and until now I still have not received any feedback
Hi, is it possible to have different footer and header on different pages?
Hi,
yes, it is possible to change different header and footer for different pages by using page options -https://themepanthers.com/documentation/creote-documentation/page.html#pageoptions
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/
Thanks
My social media icons not visible in website. What is the actual issue ? How we can rectify this ?
https://wecarescc.comHi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
Dear Team,
1. How do you disable the search icon on mobile devices? The header settings only disable it on the desktop.
2. How do you adjust the slide change speed on SliderV1?
Please help to fix these issues.
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
buy the license and install the theme on a client, currently I have to cancel that website and I want to transfer that license to another website. How should i do?
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
my support tells me that it’s finished, I just want to know how to cancel the license on that site and use it on another
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license
Hi,
You want to renew support for further support. Also u want to buy new license for new site. For more info, Please mail to steelthemeshelp@gmail.com
Thanks