4030 comments found.
My mobile hamburger has stopped working. I’ve had some customisations made to the theme. None of them are related to the hamburger menu. And some are really important for me to keep. Will you still be able to fix the issue if I renew support?
Hi,
Yes, of course. After renewing the support, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you.
Best regards,
PenciDesign
Hi, is there a way to activate the like function for posts? Whenever I click on the small heart icon, it goes to “1” but when I reload the page the counter is back to zero again. Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello! Sorry to bother you but the Blog page isn’t showing the articles anymore, I’ve checked with the inspector and I’m getting this error in the console “Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3”. Theme and plugins are up to date. Any suggestion? Thanks a lot!
Hi,
It seems you’re using a third-party plugin that has caused problems with the JavaScript. Because this issue doesn’t exist in our theme. Please try deactivating all plugins (excluding those plugins that come with the theme) and try again. If it works, enable each plugin one by one to determine which one is causing the issue.
If you have more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello. I am considering buying this theme mainly for the Home Decor Design Magazine template, however I have few questions: 1. Room idea and Decor and Design drop-down menus, which contain blog images and titles, oftentimes dont load properly (almost 2 out of 5 times). On mouse over I see the loading bar moving from left to right but the dropdown effect doesnt happen. I have to move the mouse away and hover again for it to appear. I have tested on Chrome and Edge and I have seen this behavior multiple times. Is this a known bug? 2. Social media article sharing icons appear only at the end of the article, with tinny icons which are hard to see. Is it possible to place them somewhere else, for example begining of article, and with different icon? 3. Is it possible to change the menu and the social media icons next to it? 4. Is it possible to change a different footer? 5. Is it possible to have pictures next to Related Posts Articles within article, like you have on your main demo? Thanks
Hi,
Thank you for being interested in our theme.
1/ No, it’s not an error. We have intentionally delayed loading the JavaScript on that demo until users interact with the website to improve the site loading speed. As a result, there might be a slight delay. You can verify this by going to the demo, moving the mouse, clicking, or scrolling down for about a second. The JavaScript will load, and the menu will be able to hover normally
2/ Yes, you can place it at the top if you prefer, or you can place it both at the top and bottom. Our theme already supports various social sharing platforms, and you can enable or disable social sharing as per your requirements.
3 & 4/ Certainly, you can. You can also use the footer from another demo and apply it to this demo if you wish.
5/ Absolutely! As mentioned earlier, you can combine features from different demos to customize the theme according to your specific needs.
Best Regards,
PenciDesign
Hello Sir, everything is fine, except one issue and i have no idea how to get rid of it:
https://prnt.sc/76-bJF9C6YTKThanks for any help!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Good day, presales question :
1. Can i easily transfert my license to another (sub)domain?
I have domainA.be but it is active with another theme. So I will use stagingA.domeinA.be and then deploy when ready to domainA.be ?
2. Full compatible with PHP 8.1 ? (I see you tested yourself PHP 8.0)
Thank you!
Hi,
Thank you for your interest.
1/ Yes. Of course you can. You can activate the theme on your staging site normally. When it’s ok, you can revoke the license on the staging site via Dashboard > Soledad > Theme License > and click on the button “Revoke License”. After that, you can activate the theme on the main site.
2/ Yes. It’s fully compatible with PHP 8.1
Best Regards,
PenciDesign
I have just found that your theme is not fully supported in PHP v8. I tried with PHP 7.4 everything work well but when I switched to PHP v8, some functions not work correctly. Example your activation link /wp-admin/admin.php?page=soledad_active_theme will lead to not found page 404.
Hi,
Thank you for purchasing our theme.
Strange, I didn’t encounter this problem on my testing site when I checked the theme with PHP 8.0. Can you please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket)?. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
you can use everything like the live preview?
Hi,
Thank you for your interest.
Yes, of course you can use everything show on the live preview.
Best Regards,
PenciDesign
Hi,
Thank you for your interest.
Yes, all our demos are RTL supports.
Best Regards,
PenciDesign
The normal activation trouble. Had to move the domain and wasn’t able to deactivate the licence. Now I cant activate it again! Can you please reset it!
Hi,
We’ve replied to your email – please check it.
Best Regards,
PenciDesigb
Hi, when searching for my recipes on google, it doesnt show my recipes as fancy google strucutred format, Schema Markup. I have clearly follow all the instructions. site: mommyandkitchen.com
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
1. hello do you have plan to include AD FREE MODE? if yes how soon?
I would like to migrate to your theme but on my current theme, my readers eliminate Adsense Ads by buying a subscription/membership that’s why i would like to know how soon, not in a bad way though.
2. can all the plugins work with woo-commerce payment gateways? like the PENCI PAY WRITER PLUGIN, PENCI PAYWALL PLUGIN, PENCI FRONTEND POST SUBMISSION,
3. Will i need to get any other pro plugin for membership or the PENCI PAYWALL PLUGIN will do the membership plans?
4. Does PENCI PAYWALL PLUGIN offer Recurring & Non-recurring Billing Type?
5. Does PENCI PAYWALL PLUGIN offer Content Restriction & Protection on single posts and specific categories so that when a reader clicks the post or the category locked, it directs them to payment/membership plans/subscriptions?
6. Can PENCI PAYWALL PLUGIN Auto Lock premium Shared Account?
that’s all for now
thanks
Hi,
Thank you for your interest.
1/ Yes, we have a plan for this feature, but I’m not sure when it will be released. We are currently working on some new features.
2/ The PENCI PAYWALL PLUGIN and PENCI FRONTEND POST SUBMISSION plugins already work with Woocommerce payment gateways and we have included them in these plugins. The “Penci Pay Writer” plugin uses PayPal and other external methods, which allow you to pay for the authors and then select “paid” in the status on the stats page.
3/ You don’t need any extra plugins to get this feature. The PENCI PAYWALL PLUGIN will provide membership plans.
4 & 5/ Yes, of course, it does. Access to categories is not affected because users can’t read anything on the category pages. The main restriction and protection apply to single posts/pages.
6/ It cannot be checked at this moment.
Best Regards,
PenciDesign
That was faster reply than I expected some authors are always off during weekend
Thanks so much for all the answers and clarification
I will purchase hoping you will add the unavailable features
Great and thank you so much.
Have a great weekend.
Cheers,
PenciDesign
Hello The ranking circle, to make it stand out, can it be made to have a dark background, and be more noticeable?
Hi,
Yes, you can do that.
For more information, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We’ve updated Soledad to the latest version but now our website of 7 years has become unreadable. I can’t raise a ticket without renewing licence or paying for support but I don’t want to pay for this theme again without knowing the issue can be fixed. I’d like a response to my question so that I know it can be done before I give you any more money. How do I ask someone a question without giving you more money for nothing?
Hi,
Please send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi there,
how to hide the rating on a single product page, I can’t find the button to hide it. The like is the image that I want to hide -> https://ibb.co/M7kkhkp
Please help, thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
why my wordpress elementor loading forever?
Hi,
Thank you for purchasing our theme.
We didn’t come across any problems like that.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello. I need to revoke my purchase code. I made a mistake and put it on the wordpress site. Can you help? Thanks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I bought your theme and so far everything works fine. I use the “Simply Blog” style. My homepage only consists of the standard list of posts which is what I want. But how do I add an image (or a slider, but a static image would be better) to the head of the homepage with the blog list? I can’t find any option for it and am unsure which template file I maybe need to edit manually. Thanks!
Hi,
Thank you for purchasing our theme and loving it so far.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Sorry. I want to ask for help
after updating to the latest version the website is not working. What if I want to revert to the old version? domain: https://chetaomayvnjp.com/
thank you.
Hi,
I can see it working fine.
Also, since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello there, I am writing to you to help me in activating my theme on my new domain name. I was previously using the theme on my website guardtofinance.com but I am no longer working on the guardtofinance and the website has been taken down. So I intend on using the soledad theme on yusuffadeshina.com Your help will be highly appreciated.
thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
