903 comments found.
Hi . Greetings
Hope you are doing good?
I am planning to purchase this theme. However, have few questions. Can we have a quick chat/call please
regards,
Hi,
Sorry, you can leave your questions here, we will reply quickly.
Thank you!
Hi,
Whenever i try to import a demo, the header and the footer is missing. Can you please tell me how to fix this ? I can see that the header and footer is inserted properly.
Thank you
Hi,
Sorry, please check if header and footer settings are not selected. Please select it again.: http://oceanthemes.net/docs/engitech/2-header-settings/ and http://oceanthemes.net/docs/engitech/footer/
Thank you!
Hi,
Both header and footer are set properly under Appearance => Customize and also in the actual page.
What else can i check?
Thank you
Hi,
Please send your link website and wp-admin account for check: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi,
I ‘ve shared the credentials through the form as you instructed.
thank you
Hi,
The header and the footer are missing when using the WPML plugin?
Note: When you use the WPML plugin then tick choose the translation for the Header Builder and Footer Builder Custom Post Type.
WPML -> Settings -> Post Types Translation -> tick choose the Translatable (only show translated items) for Header Builder (ot_header_builders) and Footer Builder (ot_footer_builders) -> Save
https://img001.prntscr.com/file/img001/_hgCFkV_TuShnYH6sl5aXg.pngThank you!
Hi,
Thanks for the reply. I get your point. But how is it possible that the header and footer is now shown if i did not translate them yet?
Hi,
Because you set the Greek language is the primary language and all post auto set for the Greek language.
The default use of Greek language: https://img001.prntscr.com/file/img001/2yUEcQ_gS-mqthG_d_DdFQ.png
Please create a new post in the English language.
Thank you!
Não é possível baixar o tema conforme indicado pelo wordpress: Instalablle wordpress fille only. Não consigo adicionar o tema no meu wordpress.
Hi,
1, Install the theme on WordPress.com: https://wordpress.com/support/themes/uploading-setting-up-custom-themes/
2, Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
the theme i have causing menu issues for mobile version, what is the matter ? menu on mobile screen is unable to edit in proper way. and menu from other old sites started dissappearing
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there
I have purchased and downloaded the theme (2da63825-c812-4bad-8889-053f4d6a69b3 – 22 Jun 2023 REGULAR LICENSE) but it won’t load in Wordpress?
Here are the words used to describe the problem:
Upload Your Theme themeforest-YWAjjJyp-engitech-it-solutions-services-wordpress-theme.zip
Installing theme from uploaded file: themeforest-YWAjjJyp-engitech-it-solutions-services-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
Hello, I purchased your themes recently and add into my WordPress. I noticed that after activating your themes and a few days later, the WordPress Updates, Add New Plugin, and Site Health Check menus are not accessible. It shows the page not found and error 404.
Having checked a few solutions such as permission etc.. but it still has problem.
Is there any problem related with these themes?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I had bought your this theme but afterI installed the theme and imported the demo content in my hosting, I can still not see some pages that you show in your website demo portal (CAREERS,CAREER DETAILS,JOB APPLY). Can you help me in this case? Where can i get these page?
This is the link for these page: http://wpdemo.archiwp.com/engitech/careers/ http://wpdemo.archiwp.com/engitech/single-career/ http://wpdemo.archiwp.com/engitech/job-apply/#Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, Thank for your suggest, I have just created a ticket. So I will wait for your support, right?
Hi,
We have reply your ticket.
Please read this guide to import new pages for your website: https://oceanthemes.ticksy.com/article/19333/
Thank you!
Hello,
Footer and Header don’t adapt in responsive even though they have been properly configured and selected in the page parameters. Can you help me ?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Very late to ask this. I have checked the mobile version, the logo and menu icon on mobile screen is not in one row. On the elementor screen it is showing proper but on mobile it is not working. Pls check the image https://ibb.co/XbtRj9P
Hi,
Please don’t worry, we’ll check and fix this issues for you as soon as possible.
Thank you!
Any update on this
Hi,
this is error generating CSS code from Elementor. any settings have not been updated to the Elementor CSS file.
after every Elementor plugin update or new settings you need to clear the cache and generate the CSS file.
Thank you!
generate the css file? how can i do that.
Hi,
Please send your link website for check.
Thank you!
Hi, we have a problem with a portfolio dimension in home page. Some of the rectangles have different shapes and sizes. In particular the images in the center, how is this possible? We would like them all to be the same size, the photos are 512×512 so square Thanks BR
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I update my Slider Revolution version to the newest?
Hi,
Please don’t worry, We’ll send the link download plugin’s latest version for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thanks a lot!
Sent done!
Hey, I am unable to update the Slider Revolution plugin on the site because I don’t have a license key to activate updates. Can I get this license key from you or do I have to purchase a separate one?
Hi,
Please don’t worry, We’ll check and provide plugin latest version for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello everyone, I migrated my website to a new environment with the new version of Elementor and everything moved. What do you recommend?
Hi,
Your site is up and running and you have free and lifetime updates of the Engitech theme for your site.
As long as you adhere to Envato’s regular license policy. That is, each license is regularly used on only one domain name.
Thank you!
Hello,
I have a problem with Engitech theme. I bought the Theme and made the installation to my Wordpress. Everything seems to work on a start. After installation and activation of all plugins i tried to import the Demo data for it (Home 4 – Web Development) but it will remain in one spot on importing the sliders part. I googled it and found an information that there need to be “Slider Revolution” plugin installed before import. I have Slider revolution plugin installed and activated. I have no ideas anymore how to fix it, could you please support me with this one so i could get import demo data working. Thank You!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I had the engitech theme with my www. talium -assets .com website. But there was an issue and I had to re-upload the theme. I spent hours trying to figure out how, without success. I finally had to purchase the theme again (don’t you reimburse?). The website then almost worked correctly again… except that a JS script (Googletagmanager) now appears at the top of every page. Can you help? This is a major issue, as we have important professionals looking at our site these days. Thanks and regards.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello sir,
First of all, thank you very much for replying to me. 1. Would like to tell you that the Engitech theme was bought by me today. But with this only theme is found. The psd file for the theme is not found in the download folder. Please try to make available and other useful files too. 2. Apart from this, even after uploading the theme to WordPress, Elementor is still not fully active, but is included with the theme. Earlier I was using the same theme of the last version and now I have updated it to the latest version. But how to activate it completely because I haven’t even received the license key and there is no option to activate the theme in WordPress. 3. Apart from this, there is another problem, Elementor editor is not opening fully, due to which I am not able to edit the page. Elementor is just loading. Please provide a suitable solution.
RAJ GURU JI Visit our Website: https://rajguruji.com/ Visit Our YouTube Channel Raj School HelpHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, we love your theme, I import the demo data but all other pages are missing like about page etc… should re-import the demo again? c8907437-058e-4097-bc0b-af1261df238a
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
where to add social urls to connect the social icons.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
i have purchased the Theme but i could not find a good table for display the tenders or jobs and also i want to make the team profile like the following when i click it pop up how to do that in your theme https://www.barrick.com/English/about/executive-team/default.aspx
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello
I am sure i do something wrong , but I can not figure out how to configure the ico sale via smart contract! Do you offer this kind or service to set up the ico presale?
Kind Regards!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you