23187 comments found.
Hi Porto, In the appearance – menu. The variations 1 and 2, product images and product layouts how can I remove it? Im trying to customize my own menu.
thanks
Hello, @Joaquim_,
Could you please share the screenshot of your issue with the URL of the page so that we will check it and help you out accordingly?
Regards, P-THEMES.
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Hello, @Joaquim_,
Thanks for providing me with the screenshot explanation, it’s really appreciated.
Those are basically the Dummy Demo Menu items, you can simply click on them one by one and delete them and it will solve your issue.
OR you can delete them by selecting them as bulk Menu items.
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After theme update I have suddenly div header top right back. Can’t find how to remove
Hello, @thewes1979,
Please navigate to Porto >> Theme Options >> Header and remove the contact info from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
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I don’t have it over there. Will raise support request
Hello, @thewes1979,
Sure please generate the support topic via our support forum with your site WP Admin URL and Credentials under the private area, so that our experts will check it on your site and help you out.
Regards, P-THEMES.
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Hello. How do I change the word “Read more” in the post?
Hello, @josem326,
Please try to change the Read More button text in the theme language files using the Loco translate plugin, it is compatible with Porto WordPress Theme.
Regards, P-THEMES.
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I installed it and it doesn’t translate
It is a plugin that I have been using for a long time, but in “porto” it does not work
Hello, @josem326,
Could you please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out?
Regards, P-THEMES.
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Hello, im having problems to activate my theme.I get this error:
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I have contacted you on your supoort forum, but i need URGENT asistance. Can you help me?
Hello, @devtres,
Could you please contact us via our support forum with your site WP Admin URL and Credentials and with the purchase code under the private content area of the topic, so that we will check and help you out in resolving your issue.
Regards, P-THEMES.
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Hi Porto, Im installing a new template Porto, a demo. How to change demo once is installed? Needed to remove demo first and later instal again ?
thanks
Hello, @Joaquim_,
Yes we recommended to always import the demo on a fresh installation OR you can simply remove the demo content from Porto >> Setup Wizard >> Import Demo and then again import your desired demo from there as per your requirements.
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hi , How do I prevent the store admin user from seeing or having access to porto studio?
https://ibb.co/vkdJNCdHello, @drcslm,
Unfortunately, there is no such possible option in our theme for now, so you can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it and note it down for the upcoming updates of the theme.
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Hello, I would like to know if this theme can be used together for corporate and woocommerce shop site. For example, corporate demo 4 layout when someone visits the site, and shop1 demo for the woocommerce. Or will it require separate wordpress and theme installations?
Hello, @mraneez,
First of all, thanks for showing your interest in Porto WordPress 
Yes you can use the Store and Corporate demo on the same site, First you have to import the Shop demo on your site, and then you can import the corporate demo pages on your site using Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
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trying to update Porto Functionality Update required after using the automatic update to porto 6.9.3 it keeps saying “failed” but no error in php error log or anywhere else. what might be wrong and how to fix ?
Hello, @kdani,
Please navigate to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with the same purchase code and after that please navigate to Appearance >> Install Plugins and try to update the plugin from there, I am sure it will solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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worked, but it killed the site: Call to undefined function porto_vc_product_slider_fields() in wp-content/plugins/porto-functionality/builders/elements/type/init.php:1463
Hello, @kdani,
Please try to Install the iconv extension on your server and try again, hope this will resolved your issue: https://stackoverflow.com/questions/42187581/fatal-error-call-to-undefined-function-iconv-substr-in-home-foodpack-public
https://wordpress.org/support/topic/fatal-error-call-to-undefined-function-iconv-3/Regards, P-THEMES.
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Why the style for sidebar menu change when I choose my customize menu.. become this
https://www.dropbox.com/s/h2s89wqn7rpuuti/sidebar%20menu%20custom.jpg?dl=0 from this https://www.dropbox.com/s/kxhyxjbypwil7o7/sidebar%20menu%20porto.jpg?dl=0why using porto theme become hard now
Hello, @ezralds,
That seems to be the cache issue only, please try to clear the cache of your site and check back again, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
And Porto Theme is not hard but we have added tons of new options and functionality in our theme using which you can simply and easily create your complete site and store without using any third-party plugin, we would like to suggest you that please join our lesson here: https://discord.com/channels/1084651054341296209/1107633328452014142 it will help you in learning the theme and you will enjoy it.
Regards, P-THEMES.
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already clear cache, and nothing change. Im not change anything from ur theme, only change which menu will showing. This is basic thing, and already have problem.
Hello, @ezralds,
Please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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How to remove the variation price on a specific product? The normal hooks do not work (likely you overwrite them?). This one does not work:
remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_price’, 10 );
Also this one does not work:
function remove_product_price() { global $product; if ( $product->get_id() == 130632 ) { remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_price’, 10 ); } } add_action( ‘woocommerce_before_single_product’, ‘remove_product_price’ );
PS: Please do not come up with the template builder. I do not want to create a template just for one product where the price should be hidden. One line of code, it should be that simple. I do not know why you theme make everything so complicated
Hello, @lensbreak,
Thank you for contacting us. I think your code is right, but maybe insertion point is not right. In theme, this hook ‘woocommerce_template_single_price’ is only used with ‘Catalog mode’ and ‘template builder’.
This means that the your code could not be removed after being added action ‘woocommerce_template_single_price’. So you need to call the remove_product_price function in ‘init’ or the other action(hook).
And template builders don’t need to coding knowledge. If you know coding well, please use your style.
Regards, P-THEMES.
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Hi Porto, I have a webpage with Porto and I want to open another page with porto also. There is some way that I could copy the widgets configuration to one web to another ? And in general the webpage set up I made can be profited or copied ?
thanks, Joaquín
Hello, @Joaquim_,
Yes you can, If you want to completely migrate your site to one domain to another, then you can try via any plugin such as duplicator WordPress plugin.
OR
If you want to copy the widgets or the content then you can try with WordPress import/export functionality under WP-Dashboard >> Tools.
OR
You can copy the content of the pages and post via page builder as well, Like if you are using the WP Bakery page builder, you can copy the shortcode of it to other site, OR if you are using the Elementor page builder then you can export the page as template and import on other site as template and then apply on the page.
So there are several ways. You can choose anyone which better suits your requirements.
Regards, P-THEMES.
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When you are not active in the website and page still open, the system ask you to log again. But the page is ugly with WordPress logo
Can you help please and change this page
wp-login.php?&reauth=1
They add this “&reauth=1” to all pages when it happens.
Best regards, BGC
Hello, @nzangou,
If you’re encountering an issue with the WordPress login page and it appears differently with the WordPress logo, Here are a few steps you can try to resolve the issue:
1. Clear your browser cache: Sometimes, a cached version of the page can cause display issues. Clearing your browser cache can help in reloading the page without any cached data.
2. Disable plugins: Temporarily deactivate any recently installed or updated plugins to see if they are causing the issue. You can do this by accessing your website’s files via FTP or using a file manager in your hosting control panel.
3. Switch to a default WordPress theme: If the issue persists, switch to a default theme like Twenty Twenty-three, to determine if the problem is related to your current theme. You can do this from your WordPress admin dashboard under “Appearance” -> “Themes.”
4. Check for any recent changes: If you recently made any changes to your WordPress settings, theme, or plugins, try reverting those changes to see if it resolves the issue.
Regards, P-THEMES.
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Hey, I am trying to switch (with duplicator) my installation to an other domain. But I am getting a lot of errors
Warning: Illegal string offset ‘show-loading-overlay’.... Fatal error: Uncaught Error: Cannot use string offset as an array
what do to?
I tried to delete the theme and install it again .. also deactivated all the plugins … but once I install the theme and activate it.. I am getting the same problem again
Hello, @aashaf,
Are you facing the issue after migrating the site? OR on the actual site?
If the issue is after the migration then there must be some issue with migration of the site, we suggest you to please try it again OR try to migrate via any other method.
And if you want us to check more deeply then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi, i like the shop designs. I have a pre-buying Question. Is it possible to integrate a “Upload File” into the order process? The idea is to sell individual and branded items, where customers need to upload their Logo or other Grafx. Is this possible in Porto without Programming skills?
Thank you
Hello, @Autowork,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately, our theme does not have such a feature, but it is possible to integrate an “Upload File” feature into the order process in WooCommerce. There are several plugins available that can help you achieve this functionality. Here’s a general approach you can follow:
Choose a suitable plugin for file uploads. Some popular options include “WooCommerce Product Add-Ons” and “WooCommerce Upload Files.” You can find these plugins in the WordPress Plugin Directory or through a simple search in your WordPress admin dashboard.
Note that the specific steps may vary slightly depending on the plugin you choose, so it’s always a good idea to refer to the plugin’s documentation for detailed instructions.
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Hi Porto,
My seo auditor has commented that the header tittle H1 in the categories is like hidden. Is appearing in web code but not in frond end. And I don’t find any option to visualize it.
I can’t see H1 in the beginning: https://candleart.es/H1.JPG https://www.candleart.es/velas-ritualizadas/thanks, Joaquín Candle Art
Hello, @Joaquim_.
You can change/customize it in file porto\page_header\page_header_1.php as per your requirements.
Regards, P-THEMES.
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Sorry Porto, Where is this file ? I can enter throw my Wordpress ?
thanks,
Hello, @Joaquim_.
You will find this file in the core theme files, and you have to customize it as per your requirements, we also suggest that you should have to customize it in the Child Theme so that when ever the Parent theme got update then your changes will not overriden with the new theme files.
If you do not know how to Code or how to change the Core files using functions in Child Theme then we would suggest to contact the Customzation team via: https://www.portotheme.com/customization/
Regards, P-THEMES.
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you mean there is no button or panel to update this ? Or have to be throw code mandatory ?
thanks
Hello, @Joaquim_.
Yes exactly, there is no such option and changes needs to be made in the Child Theme files.
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Hi Porto,
Checking that point. This causes a duplication in the H1 when I’m adding a H1 in the text.
This is a mistake by default of the theme in a seo audit. Or in such case can Porto provide code how to avoid duplication. Or how to do the first H1 bigger (H1: Velas ritualizadas) and no “hidden” and then will not be necessary for me to add this second (H1: Velas esotéricas ritualizadas) ?
https://candleart.es/themeportoquery.JPGthanks, Joaquín
Hello, @Joaquim_,
It means you have two h1 tags on your site page and you want to remove the one right?
The first h1 is for the Logo tag of the site, If you want to change it, you can simply change it with the Code.
You can change the logo tag on your site using Custom Code, you have to copy and paste the below given Code in your Child Theme functions.php file and change the tag in it as per your requirements:
add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html )
{
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}
Hope this helps.
Regards, P-THEMES.
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Hello Porto,
Please as per your instructions given, to change the H1 logo tag of the site. I need your help. Can you tell me please if what I did is correct ? I copied your code.
https://candleart.es/logoH1remove.JPG - I should replace in row 22 (in yellow), H1 by H2 or H3 ? - Row 18 should be empty ? https://candleart.es/logotagquery.JPGthanks, Candle Art Joaquín
Hello, @Joaquim_,
Yes correct, but you have to change/replace this h2 tag with your desired tag:
array( '<h2 class="logo">', '</h2>' )
And you can remove line no 18 space as well.
And also please note that it should change the Logo h1 tag on your site only.
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Hello Porto,
Sorry, the latest photo I sent I indicated in yellow but you send me an snap of the H2 which is located at the right side of this line code.
Anyway, please Porto I send an snap just tell me if I did correctly. code: https://candleart.es/query09_.JPG
product url: https://candleartesoteric.com/producto/vela-purificacion-negro
- The only thing, when I change from H2 to H4 for example, the seo checker says that there are 2 tittles duplicated H1 and H2. (Even I placed H4 I don’t know why says is H2.) - I placed H4 as Aizaz make in the tutorial video, any recommendation if better H4 or other?
thanks, Candle Art
Hello, @Joaquim_,
Thanks for the detail you provided, I have checked your provided URL and now only the single H1 is there on your page, here is the proof screenshot: https://postimg.cc/R6j38x0Z
And yeah you put the code correctly.
Further, I would like to request you that if you have any other concerns, then please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi Porto,
I used the code to avoid the H1 duplication in my products.
Now for products are working fine. But H1 tittle duplication is also appearing for the categories. Please can you provide which code to use to avoid this?
This is an online shop for helping people.
example category: https://candleartesoteric.com/herbal-candles/ritualised-candles
thanks, Joaquín
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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thanks,
Hello, @Joaquim_,
In order to change the page title tag from h1 to div, please try with the below given code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> JavaScript Code >> JS code before the body and it should solve your issue.
Please refer to these screenshots: https://postimg.cc/Jsnx9gLS
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jQuery(document).ready(function($) {
// Find the element with class "page-title"
var pageTitle = $('.page-title');
// Create a new <div> element
var newDiv = $('<div />');
// Copy the contents and attributes of the <h1> to the new <div>
newDiv.html(pageTitle.html());
newDiv.attr('class', pageTitle.attr('class'));
// Replace the <h1> with the new <div>
pageTitle.replaceWith(newDiv);
});
</div></h1></div></h1></div>
please can you check
thanks
at the top in the tittle page I placed the H1 with a template builder. In the page of product categories I referenced to “top inner content” to the name of first pharagraph created with template builder.
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will look into for you on your site and help you out.
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Hi team, I am interested in your theme, but i have 2 queries?
(1) How many plugins will come inbuilt with theme?
(2) If i bought the theme for my domain, then can i use the same for my Sub domain also?
Kindly reply asap!
Hello, @newtondesk,
First of all, thanks for showing your interest in Porto WordPress
1. There are 27 plugins including theme core plugins that will come in a bundle with the theme.
2. One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from Envato as well, and please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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Can you please share the name of those all plugins?
Hello, @newtondesk,
Here is the list of all the included plugins: https://postimg.cc/mc31BFC8
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Hi Porto,
In my log error Apache is telling a plugin “JS_composer” is making some warning. But I don’t have any plugin called like this. I don’t know if maybe the template is making some reference to JS_composer.?
“Got error ‘PHP message: PHP Warning: Attempt to read property “post_title” on null in …”
thanks, Joaquín Candle Art
The last operation I did was using the template builder. To creating a small part of text above categories. And later filling the “Content Inner Top” in categorie page.
Hello, @Joaquim_,
I see then you have to try with Custom Layout using Template Builder.
Regards, P-THEMES.
comes from WPBakery WPBakery Page Builder helpers functions
Hello, @Joaquim_,
Exactly that “JS_composer” is basically the folder name of the WP Bakery plugin.
And for the issue could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out
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Hi Porto,
Please can you tell me to which type of content (see snap) are belonging to do reference to my category page of products ? Based on the Porto theme. category example: https://www.candleart.es/velas-ritualizadas/
I have translated for you the different options: Entrance: (- Type of content - Entry template - Input status - Input format: - Entry category - Entry taxonomy - Entry taxonomy - Entry) Page: (- Page template - Page type - Top page - Page) Forms: (- Taxonomy - Attachment - Commentary - Widget - Menu - Menu item)
snap: https://candleart.es/vincular.JPG
thanks,
Joaquín Candle Art
Hello
Thank you for contacting us. I am sorry that I can’t understand the snap image. I understood select box for your translation but I don’t know what does this field work? Could you give me the full screen of snap image? Thank you for your understanding..
Kind regards.
Hi. You can use Post Types in this theme to create Services, and then assign a service to that Parent serivce, and icons etc.
But can you have mulitple parent serviceds? such as Commercial, Domestic.
Regards Simon
Hello @79design
Thank you for contacting us. You are happy customer of our Porto Theme. And then, unfortunately, no Please see below https://stackoverflow.com/questions/1297594/wordpress-can-one-page-have-two-parents#:~:text=Strictly%20speaking%3A%20no.,accommodates%20one%20other%20post%20id.If you have any other problems, please contact us via Forums. Please enjoy doing well with Porto Theme. Kind regards.
Hi,
There is any way to display variations in product page as a dropdown ? At this moment variations are displayed as select type.
In the attribute section, there is no option for dropdown.
Thanks!
Hello, @DigiteriaRO,
Please navigate to Porto >> Theme Options >> WooCommerce and choose ” Product Swatch Mode” as “Select Box” from there, save changes and check back to your site after clearing the browser cache.
Please refer to this screenshot: https://postimg.cc/w3h162V1
Regards, P-THEMES.
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