352 comments found.
Amazing theme. I have been using this theme for a while now but I’m having issues when updating my version of PHP. The site works on version 7.4 but as soon as I try to update to 8.0, 8.1 or 8.2 the site errors. Any ideas? I’ve updated Wordpress, all plugins and I’m using the latest version of the theme.
Please help.
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check? Since the latest version of the theme which is 3.0 is compatible with PHP 8.
Please keep us updated.
Support
Elated Portfolio part of
Qode Interactive
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Hi. The site is Buds Floristry (https://www.budsfloristry.co.uk/)
Hi there,
We do see that you updated the theme but missed to update the Core plugin to 2.3.2. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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This has completely wrecked my site. Please give details so that I can direct message and get this fixed.
It seems like a major issue with WPBakery. The shortcodes are showing up.
Hi there,
Please check if you have registered your theme in Solene Dashboard? If you still encounter issues, please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, can i have sticky menu on mobile; Where is it;
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, we have a problem with <script> inserting to page. We want to insert script for cookies popup of our external provider. We put this script ( <script site-token=”YjM2MzkzYzYtYmM2ZS00NTRkLTgyNTUtNzkzN2EyMmVhYzFj” type=”text/javascript” src=”https://cookienovo.com/assets/client.js”></script> ) to header.php but its not loading. In source code we can see it that its is loaded but popup windows does not show up after website visit. I tried to deactivate your theme and activate default twenty twenty theme and its working fine. We tried to do that with HFCM manager plugin too but same problem. Script is loaded in source code, but popup not working. It looks like something block the popup window. How can we fix that ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi. I have been using Solene theme for quite a while without any issue till now. One of my pages (proofing gallery list) reports multiple warning messages Warning: Array to string conversion…My theme and all plugins are up to date, using latest PHP. Please visit this link to see the problem: https://severskasvadba.sk/klientska-zona/
Hi there,
Could you please try to use PHP 8 because it could be due to if you are using PHP 8.2
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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It was running on PHP 8.0 and I have tried all other versions too, but no success.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, how can i deregister my website and register again? I made 2 wordpress installation and remained the previous installation
please answer me because I’m stopped and I can’t install the demo content. I also wrote to you about your support. I’m in a hurry to fix
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello. Is it possible to add some watermark on the photos?
Hi there,
Thanks for taking an interest! Unfortunately there is no option to add a watermark, but you could always add it to the images before you upload them.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Recently found out that, Portfolio title or page default titles are not responsive in mobile devices.
Hi there, Thank you for reaching us!
You can edit your headings within our themes options and if you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Yes there are options but the titles are not automatically reducing the size when it comes to mobile view.
I found another related issue
A single blog page title shows the website name, I found the option to use the blog title in that space, but when I turn it on the title is actually shown in both spaces.
even a solution to modify the title on the single blog page will fix our issue. instead of the website name, we would use the blog name.
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I’m considering purchasing this theme but was wondering if there is an option to change the alignment of the Instagram photos at the bottom of the page so that they’re all aligned straight as opposed to them being at different alternating heights? The same with the meet the team photos on your About Us page too, please? Thank you in advance.
Hi there,
Thanks for taking an interest! When it comes to Instagram, unfortunately, there is no option to control and edit the image size from our theme, the images are being served by Instagram itself. You will need to upload the images to Instagram in the same size for instance if you want to have the right alignment and output on the website. You can perhaps resolve this and align them from bottom with custom CSS
2. Whit the Meet the Team we suggest you to add same dimensions of the images and you will not have any issue with it.
We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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I having some issues with the elementor version. I don’t think this page and slider element is working properly. https://solene.qodeinteractive.com/elementor/carousel-gallery/
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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After the latest updates I have found that this theme is reducing all image sizes to thumbnail size in some of our layouts when we update Elementor. On this page https://www.lindireynolds.co.uk/interior-design-services/new-build-design/ Any ideas? I cant update Elementor due to the issue,
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins and we also recommend updating theme via FTP.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to also update Solene Core plugin to it’s latest version listed in change log.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hello, after recent update I’ve noticed that my checkout page has a big gap between header and top, and the bootom on mobile only. Can you please advise how to fix that? https://esottile.pl/koszyk/
Hello,
Please navigate to Appearance > Install Plugins and update Solene Core and other plugins listed there to the latest version. It is important to update Core plugin when you update the theme. Once they are updated you should also navigate to Theme Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hello, On the HomePage, there is a masonry portfolio that work well with category “interior”. But if I change category (because I don’t have interior in my portfolio) the design is break, masonry doesn’t work. It seems a hardcode only work with category interior. How can have the same design with other category please?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I have submit a ticket, but no answer.
Hi there,
Thanks for writing in! We do see that your request has been responded so i f you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, how can i change a background of testimotionals?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello Support Team,
Why WP Bakery can’t update : An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
and send : Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.
It seems that I do not have any valid license for WPBakery Page Builder How to fix?
Now, I try to edit website by WP Bakery, but it is not update !
Hi there,
Thank you for reaching us!
if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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where do i turn off cart on menu esp. mobile
found it
Hi there,
Glad you managed! You should know that you can always submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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hi, how do i remove the footer center spinning logo
Hi there,
Thanks for writing in!
You will find all footer content within Appearance > Footer > Footer widget area and you can simply remove the widget from the desired footer area.
If you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello,
I would like to know about set row to default or full width in WP Bakery But is not response
Could you please suggest me ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello,
This theme able to support Visual Studio ? and Do I can custom code ?
Hi there,
Thanks for taking an interest! This is a Wordpress theme and you can edit the theme files with Visual Studio if you want. You can always use the Child theme and edit the theme to meet your needs but you should know that the theme itself provides you with more than enough options that you can use to build your own website.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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I am noticing that all my images are reducing to thumbnail size in the latest elementor update with this theme? Any ideas what is causing this?
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i have problems installing the Demo Theme, stops at 4% and no avances.. I have all server requirements and all plugins activated. Please Help
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you. They can also try to import demo for you.
Support
Elated Portfolio part of
Qode Interactive
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