12808 comments found.
The affiliate system is not what we can work on this theme, do you have any plan for integrating Amadeus or other GDS website to this theme,
We want Amadeus system to be fully integrated into our own system (For flights) So once a client order a flight (from Amadeus) + Package from (our website) it will all be purchased from ourwebsite and they will receive all in one email from our website And the system can take care of flight changes or refund or cancellation via our system only
Hi,
I have noted it down and passed it to the dev team. We will collect more requests about this feature and consider adding it to the theme.
Thank you for your recommendation.
Regards
hi! at search results at cars, it shows the basic price and not the price from date price (seasonal prices). so the customers are confused because they see other price and when theu go to book , they see other price. how we can change that?
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hi Team
Nice theme
I want to know 2-3 things.
1) Do theme have show / not show option? Like let’s say guest didn’t came and then can have in record and so on? 2) Walkin booking… 3) Can the booking be exported to csv / excel?
Regards & Many Thanks
Hi,
1.2. Can you describe it in more details?
3. You can export the order details to PDF file type.
Regards
Hi Team
Thanks for your reply
1) Like is there option that client came or no? Like let’s say someone came and someone didn’t came. In hotels it is called show / no show. People do booking online but I want to know in backend also if those people came or no. Staff can update it
2) Walkin booking mean if person didn’t did booking online but came directly to hotel, then hotel staff needs to add booking for the person in backend. That is what I meant
Also in backend, I want 2-3 fields for booking. (Only for backend). Is it possible?
Regards & Many Thanks
Hi,
1. Unfortunately, there is no option to show that information yet.
2. Yes, the hotel staff or administrator can create a booking manually from the backend.
Regards
Hi, what’s new with the 3.0.8 update ? i currently have 3.0.7.1
Hello,
This changelog for your information: https://travelerwp.com/traveler-changelog/
Please feel free to contact us if you need any further information. Thank You and Best Regards
If possible can any list exactly what are the new things in this update?
The changelog shows a lot of updates but I am not able to see new inclusions except text editor in the itinerary.
Hi,
What do you want to know?
They are just improve functions and fix some bugs.
Regards
Hello,
This changelog for your information: https://travelerwp.com/traveler-changelog/
And this is notes only. The details is related to developer and we cannot provide Please feel free to contact us if you need any further information. Thank You and Best Regards
what a joke… Anyone else has installed the last update and have problems? Post here so other users are aware…
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello,
if you have issue, you can submit your ticket here: https://shinehelp.travelerwp.comPlease feel free to contact us if you need any further information. Thank You and Best Regards
Ηello, we have seen the instructions from the documentation, but unfortunatelly we haven’t received the new updates for the theme. Please we are in a hurry because we need to make the payment methods for the website.
Hi,
You can refer this document for all payment gateways that theme supported to work
https://travelerwp.com/how-to-set-up-checkout-options-and-payment-methods/Regards
Hello There,
We apologize for any inconvenience caused. We have noticed this issue already and will be updated on our next version.
Please give us your patience and wait for the update. We are trying our best to release as soon as possible.
I hope you understand.
Thanks and Best Regards!
AND ONES AGAIN !!!
after so many notifications about this problem, Discount by Number of Days still not work properly !
https://ibb.co/3F7L8RzPay Amount is calculated correctly, but Discount amount is NOT correct !!!
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Serious problem updating theme traveler!!!
Hi
I hope that you are well.
I just updated the Traveler theme from version 3.0.3 to the latest current version, but I had serious problems.
I have always had and I have worked with the child theme, so it is supposed that when updating the parent theme the custom things on the web should not change, but when updating, there have been changes.
(I’ve had to restore a previous copy.) 
For example:
- Fonts have been recolored to a blue color - The font type has changed - The words or phrases that had changed, or translated from English to Spanish are seen again in English, custom spaces,etc…
(If you visit the web, now the web looks good, but because I have restored a copy and there is the old parent thme)
What has happened?
Why doesn’t it respect the changes? Please if you are so kind to help me with this and tell me what I have to do.
I tried to write a ticket from my account in your support panel but since the support period has passed it won’t let me send it. But I consider that this problem, clearly due to the update of the theme, should not exist if you worked on the child theme and it is activated.
I hope you will be so kind and decide to help me in this case.
Thank you very much in advance. Ana
Hi,
You can mail to Mr. Harry Phuong: phuonghv@shinecommerce.co Then our support team will help.
Regards
Hello,
1. Regarding color, we have re-arrange color via Theme Settings > Styling Options. You can set it there or CustomCSS based on your preferences
CustomCSS on the child theme does not mean that it always overrides the parent theme. The parent theme is always the default. If you CustomCSS, you have to set higher priority CSS
2. Regarding translation, kindly update your .po language file based on the latest .pot file https://travelerwp.com/how-to-translate-your-theme-by-poedit/Please feel free to contact us if you need any further information. Thank You and Best Regards
Documentation link not working
This is our new document site: https://travelerwp.com/documents/
Regards
The error “Not Authorized – Invalid Token” to car is showing to my demo either. How can that get fixed? Also how can I add availability to cars? I haven’t seen it anywhere.
How can I set availability ? For ex. I have 3 cars for a certain destination. Where I add that setting?
Hi,
Which demo did you use?
Also Car service does not support to work with Calendar Availability feature yet.
Regards
Hello, I’m trying to install demo data but installer has stuck on 4.17% and refuse to proceed. What is wrong? I found out that I had bought this theme years ago but never used it. I now want to try it for a client but if import never finish how can I know it is right for my client? What shall I do for demo import get completed?
PS. System status matches the recommendations but demo data has stuck on 4.17%
Hi,
Before install theme and import demo data, please be sure your server meet our requirement bellow to make it work normal:
https://travelerwp.com/what-are-the-travelers-requirement-system/Please check your site again.
Thanks
Solved after I saved settings. It was showing the v1.0 in the begin.
Dear author. i have just bought your theme. Thanks for designing such a nice one. I have an issue. I liked the demo content: “Modmix – Mix Services Marketplace” . But i cannot see that demo on my dashboard quick- install demo content list.
Hi,
You should install all require plugins first:
https://travelerwp.com/how-to-import-demo/Regards
Hi again. thanks for your response. I have done it with your help. And i have a few more questions: 1- How can i change the bg color of mobile menu header? 2- How can i change the narrow header at the pages, posts etc. 3- Can i set that header bg from the post/tour/hotel/etc featured image? 4- I have set up travelpayouts addon. How will i fetch data to my website through that plugin?
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Greetings, I’m about to buy your theme.. I would ask:
1) Does the system calculate availability and prices for each day? For example on May 5th I have 6 seats at $7 and on May 7th I have 10 seats at $10. Can I change the prices every day for certain times with different quantities? Example links?
2) You can request the name and surname and age of each participant of each group. For example a group of 10, a single purchase but with 10 names.
3) Is the list of reservations available for each day with all the participants or only for the names and surnames of those who purchased?
4) For all purchases, can end customers access only with the “continue as guest” button without login or registration?
Thank you
5) If the tour has a capacity of 20 people both in the 3.00-5.00 pm and 18 people in the 7.00-9.00 pm shift, will the calculation be respected? or is it not considered and book indefinitely?
Hi,
1. You can set price for each day via Available Calendar feature.
2. It’s supported already. But there is only Name field this time.
3. All the name of participants will show up in the Booking details.
4. Yes, you can enable booking as guest if you want.
5. The number of people in Tour will apply for all time ranges.
There is no option to set available people for each time yet.
Regards
I bought the template, but I can’t find the daily availability for each day. How do I set the quantity of 30 tours available for Saturday and Sunday and 20 tours from Monday to Friday? I only found the daily price but not the quantity.
Can I remove the Mr,Miss,Mrs from each participant name?
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Why I am getting this much delay for all tickets? I am having issues in blog page broken for 1 week and no reply from your side.
Hi,
You have just replied to the ticket in a few hours before https://prnt.sc/o8r67uFsi5x8
Please keep follow it for all details.
Regards
hello please explain how to translate “Guest Name” word at this page : https://ta-alliance.ru/ekskursii/dargavs-ekskursiya-rodina-predkov/ ?
same for : “guest 2 name” “mr” “mrs” “miss” and all day and month names
there is now such word in PO files, this problem is permanent i asked you to help me many times ! please help
Hello
You can use Poedit to translate special text of theme:
https://travelerwp.com/how-to-translate-your-theme-by-poedit/The way to translate is:
- Translate on your desktop
- Upload translated .po/.mo files to live site.
- After update theme, copy translated .po/.mo files to language folder of new theme package and replace the existed files then update .po file to get all new words.
- Translate new word then upload to live site again.
There are have some point you need to care:
- Install theme on your localhost (your computer) and your site (live site) using same theme package.
- Follow the document to set up and update language file (.po) to get full available words.
- Translate the word normal as the document with the site on localhost.
- After translated, using FTP to move the translated file to your live site with same folder and replace it.
==> now your live site has translated.
- After each new theme version, there are always have new word can be translated, you update for both localhost and live site with same theme package then come back to point 1 to translate again.
Thanks
Hello, I have some questions.
Can i import and earn from booking, groupon, viator, get your guide? With each sale from ticket/service I earn on the percentage. (Admin earns passively)
If this was possible it would be really amazing!
I’m very interested.
Thank you
Hi,
You can refer our document for Affiliate program that our theme supported:
https://travelerwp.com/affiliate-configure/Regards
Your documentation website https://docs.travelerwp.com/ doesnt work, I need access to it to update my website.
Hi, I’d like to deregister a test website (vccw.test) and use my registration code in another website.
Please follow this: https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/
Regards
Hi, How can we integrate Amadeus API for hotels and Flights to this theme so we can sell packages of our own listings + Flights + Live Hotels
Hi,
You can refer our document for Affiliate program that our theme supported:
https://travelerwp.com/affiliate-configure/ RegardsHi, thanks for your response, But this way the flights will be booked on another website and not in ours and it will cause us to lose our client
Is there any solution to have them book the flights(from Booking.com for example) + our accomodations all on our website?
It’s correct.
All the booking action will be made in that affiliate site. Not in Traveler theme.
Regards
