532 comments found.
How do I get people who have already paid for the course to enter the study plan directly without having to go back to the main course purchase screen? I want a direct link to the program, is this possible? How do I get it? ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
The theme support has expired. I’m having a css problem with social media icons, can you help? 
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is it possible to have a coupon code in the courses?
Hi,
Thank you for your purchasing.
In order to have coupons enabled in LearnPress, you have to have the LearnPress WooCommerce integration add-on installed on your site.
Please see detailed article here https://thimpress.com/eduma-how-coupon-in-learnpress-work/
Hi there,
I have purchased the dot life theme and have contacted your support before. My site has been launched but I’m having trouble.
All of a sudden my theme header keeps putting an ‘instructor’ tab on nav bar. Everytime I open the window on my browser it will duplicate an instructor tab. Please can you help – does my theme require an update?
I also cannot log in to my wp-admin, it keeps saying ‘this link as expired’, is there a bug with the theme at the moment?
I have tried to log in and submit a ticket but there is no option to select ‘DotLife’ as the theme I want support with.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, i have some problems with Wordpress Appoitment Booking -Motorpress included in DOTLIFE THEME. When the appointment is cancelled, the time is no longer available on the booking calendar and and emails don’t work. how can i fix this? thanks so much.
Please purchase the theme with your account so we can continue providing support for you.
My client acquired the theme and i have the purchase code. Are there any bugs with the Wordpress Appointment Booking plugin? When appointments are canceled, the selected time is no longer available.
I needed to change the location of my domain and this has caused my license to disactivate. I am not able to use my purchase code to use on my new domain because it is still linked to my old one. Could you help me please as this is causing important issues on my website.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Thank you for your quick response! Sadly when I try and register I never receive the email with my password even in my junk mail.
Could you please contact us using the contact form here https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
The reproduction of the frames that have “podcast” can only be done in mp3 versions? Can’t it be embedded?
Hi,
Thank you for purchasing.
Yes it’s for music file only. If you want to add an embedded music player. You can just create a normal page then add it to page content instead.
Hello, in the courses, can I add Woocommerce and my bank details? It’s just that I only see the paypal option and I don’t like it.
Is there a popular e-commerce plugin, such as Easy Digital Downloads, LearnDash, MemberPress, among others, that is compatible with the courses to have a greater variety of payment methods on my page?, that does not imply buying an add-on
How can I edit the enroll this course button because I want it to have another name
We replied your ticket. Could you please continue there. Thank you.
There are 11 demos in your landing but the installable zip of the theme has only 7 demos available and the demo installer shows only 7 demos. What’s wrong and how to get the other missing demos?
Hi,
Thank you for purchasing.
Other homepage demos are included in “Classic Life Coach” demo.
I don’t have support anymore, but I just wanted to let you know that the demo pages are not in the elementor library anymore. I have everything installed as it should be, but I can’t download my demo pages anymore. So I can’t add new ones.
I thought I’d share cos there might be more people with the same issue. And it’s very annoying when you can’t use the demo pages. Hopefully you can fix it.
Hi,
Thank you for purchasing.
There is an issue with Elementor 3.13 so all demo templates are not available to import. We are working on the solution and will release the update soon.
For temporary workaround, you can downgrade Elementor to v3.11 so you can see all available templates. Thank you.
If I want to use the post comment format in my blog entries? How do I call it from elementor or from wordpress? Because it doesn’t appear, try to import a page that had it to get it out of there but it won’t let me import nested pages of others, only the main ones, can you help me?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi I am trying to edit a course but the page keeps loading
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello.I purchased a theme from a envato website, but I cannot activate the theme again and this message appears to me (Code is already registered for other domain) . Please help
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Does this Theme have a newsletter template?
Hi,
Thank you for purchasing.
Really sorry, it’s a WordPress theme so it didn’t have a newsletter template. You can purchse it from other Themeforest category or using Envato elements.
How do I transfer my purchase code from one site to another one. I installed it but, I ultimately did not use it on the original site. I want to use it on a different domain instead. Please assist ASAP. Thanks
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hi I need help with transferring my purchase code. It seems to be tied to my old staging site domain and now I can’t input the purchase code on my actual domain now that the site is live.
Hi,
Thank you for purchasing.
We replied your email with detailed information. Could you please reply back? Thank you.
Hello! I want to add the demo that my client chose from your theme: https://themes.themegoods.com/dotlifev4/, but it doesn’t appear to select it…
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, aprox how much is the response time in support because I wrote but I still haven’t received a response
We replied your ticket. Could you please continue there. Thank you.
Hello, I bought this theme and I can’t find enroll button on course page
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hello! I want to add the demo that my client chose from your theme: https://themes.themegoods.com/dotlife/demo/home-2/, but it doesn’t appear to select it…
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Looking to change my theme from DotLifeDemo to DotLife 4 (https://themes.themegoods.com/dotlifev4/about-me/)
However, I am not seeing that in the options. Did I miss something or is it called something different?
My support is expired and I’d rather not renew for a simple and easy answer
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi Team i´ve purchased the theme in 2021 and i´m super happy with that. Only, during the last update, the motopress plugin “Appointment booking” doesn´t work with onclick popup. It tries to loads but no success. I spoke with the Motopress directly and told me to speak directly with you since i haven´t purchased the plugin through them but it was integrated through your latest theme update. Can you please help me with that? much appreciated. Have a nice day
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
