4647 comments found.
For the section Social Share Buttons under AddThis, it’s no longer working. Is there an alternative? Thank you.
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Can you respond to my support tickets in Ticksy?
It’s about related products grid not loading on mobile,
image in footer text block being stretched,
how to remove the text animation to the sticker header menu,
and a new issue not posted of product page images disappearing after selecting a size then a color variant.
This is for the most recent theme version 6.5.1
Nevermind, you responded
Dear friend,
Yes. If you have any further requests, please let us know via your ticket.
Dear friend,
To support you, could you please:
1/ Open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
2/ Create a staff account to login to your site.
Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/fkshN2WEO11T.
Many thanks!
Can you respond to my support tickets in Ticksy?
can you help me ? our TICKET is #3396350
Dear friend,
Yes. We replied to your ticket number 4 days ago. Please check it out.
Thanks a lot.
Hello, how do I remove these two bars at the button of the home page and the product page? I am referring to the Add to Cart bar and the “Store Preview: Ella …”. Please check the screenshot: https://ibb.co/njRMvTQ
Hi friend,
1/ Regarding Sticky Add to cart: If you want to hide Sticky Add to cart, you go to Product page -> Product information -> disable for option Show Sticky Add To Cart https://prnt.sc/G8EkarMkoFmF
2/ Regarding Preview bar, we will help you change in code, please submit a ticket and choose category Shopify, and we will help you change it.
Thank you so much.
Can you tell me what the maximum size of a variant swatch using an image would be? Could the theme support a large size somewhere around 120px x 160px?
Hi friend,
The maximum size of variant swatch is 130px x 130px. If you want to use 160px, we can help you. Please help us submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Sorting box is stuck at mobile collection view didn’t able to remove
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Covid ended. Will you be changing or updating the product page section with the text “COVID-19 SHIPPING DELAY NOTICE” ? This is no longer applicable. Thanks
Dear friend,
Regarding your question:
Yes. It is possible to change the information with the text ““COVID-19 SHIPPING DELAY NOTICE” on the product page.
For further requests: please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
hi, for the latest version update ella 6.51 why can’t we take / download files as usual. usually help us how to take zip files for the latest version of the latest theme. because from the previous version we had no problem downloading files for each version. can you help us?
Dear friend,
From what you have mentioned, it appears that we have not received any complaints related to the issue that you are facing on your website since the release of Ella version 6.5.1. However, we are unsure about the specific step that you might have missed while processing the download of the theme source and extracting the zip file.
Could you please help us to follow step by step here:
- Download the package from themeforest.net (the package is in zip format).
- Unzip it
- Open folder: Ella-Shopify-6.5.1
- Upload this theme source to your store: ella-6.5.1-theme-source.zip
- Follow this instruction to install theme for your Shopify store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
If you have any further questions or require assistance with your theme, you can contact the support team by opening a ticket at the following link: https://halosoft.ticksy.com/ to get our assistance.
Love the site so far. Already purchased. you said in a comment that it supports video backgrounds but I dont see that option anywhere. How can I do that? thanks so much in advance
Dear friend,
Thank you for loving our Ella theme
You meant that when you hover product image, it will show video background, is this correct?
If yes, you can follow this guideline here to set it up for your reference:
Step 1: go to products -> choose any of product which you would like to add video: https://prnt.sc/TnhOvkfXt8CT
Step 2: Prepare a video -> click add from URL -> insert video link (example: MP4, YouTube) https://prnt.sc/2naSIn_8aiCm, https://prnt.sc/QnPnCuw1_e_h
Hope this helps you!
oh sorry I was talking about the slideshow on the home page. I need video background instead of image background
Dear friend,
Thank you for your explanation
If you would like to show video for slideshow on the homepage, you can go to slideshow -> click add block -> choose video slider then insert video link (Youtube or Mp4): https://prnt.sc/9f0fpY9f1ng5 https://prnt.sc/yJVfc2OdCOc0
Hope you can figure it out.
pre-sale question : i have seen in Demo ” Large Catalogs ” the shop Categories by default open on page load is is possible to stop auto open on page load from theme setting ?
Hi friend,
Thank you so much for your attention to our theme.
It is possible to stop the auto-open of Categories on page load. Our theme doesn’t have setting to change it, but we can totally help you to change it.
Please feel free to contact us if you have any further questions or concerns by submitting a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale: https://prnt.sc/10GVvTPGfqDZ
nice work
Thank you so much for your comment. If you have any requests about our theme, please help us submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much
I see a feature called “variation image grouped”. Does that mean your theme allows for multiple image upload per variation?
Hi friend,
Yes, variation image grouped is a feature that allows for multiple images to be uploaded per product variation in our theme.
If you have any requests about our theme, please help us submit a ticket at this link: https://halosoft.ticksy.com/
Dear Team,
1. There is no option to choose menu for mobile menu on v6.5.1
2. There is no option to select mega menu on v6.5.1
How to show a menu with collections image and its products. Please help.
Dear friend,
Answering for your questions:
1/ There is no option to choose menu for mobile menu on v6.5.1
=> Ella theme has an option available into theme settings so you can set up for mobile menu here: https://prnt.sc/nycVdJWn4HeS,https://prnt.sc/AFAQ_XZCA5sd
=> After choosing this option, you can refer to this guideline here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/header/mobile-menu
2/ There is no option to select mega menu on v6.5.1
=> To show mega menu, you can go to main menu block—> select menu which you would like to show here: https://prnt.sc/meXuqyLL8VPn
For further requests: could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
How to change 404 page content and back to store url?
I found the content part but still can’t change the url
Hi friend,
You mean that you want to change URL of 404 page, is that right? If so, we regret that we can not help you to handle it, please help us to contact Shopify so that they can support you in this case.
No this is not the point … I mean there is only option to change the background image and the text even the text of the button “Return to store” but there is no way to change it’s link
Hi friend,
We just replied to you via your ticket, please help us to check your ticket.
Thank you so much.
Hello, I followed all your steps to activate the megamenu but I have not had any results. You can activate me one as a test and I would do the rest.
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/, we will help you check it.
Hello! I have the “Terms & Conditions” showing up already in product page. I want it to only be shown in cart when checkout. How can I change that?
Dear friend,
We have received the same question via your ticket number and we just replied to you. Please check it out.
do you have any discount code available i missed last 30 discount offer
Dear friend,
Could you please show us your email address so we can discuss about this?
you can write me at ninadjadhav@gmail.com
Thank you so much
We just replied to your email address. Please check it out.
Hello, is contain html file
Hi friend,
Our theme doesn’t HTML file. But our theme has the liquid file, you can add HTML normally on it.
If you have any requests about our theme, please help us to submit a ticket at this link: https://halosoft.ticksy.com/
When I click a product link with a variant ID to the page, but the first image was displayed, not the image of the variant. Can you help me out?
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Thanks a lot.
Hello. On the homepage is there any way to specify whether a products block shows the products in order of latest, oldest, random or on sale? I cant seem to find these options anywhere…
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Thanks a lot.
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