Thank you so much for your comment. If you have any requests about our theme, please help us submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.

Thank you so much

Hi friend,

Yes, variation image grouped is a feature that allows for multiple images to be uploaded per product variation in our theme.

If you have any requests about our theme, please help us submit a ticket at this link: https://halosoft.ticksy.com/

Dear friend,

Answering for your questions:

1/ There is no option to choose menu for mobile menu on v6.5.1

=> Ella theme has an option available into theme settings so you can set up for mobile menu here: https://prnt.sc/nycVdJWn4HeS,https://prnt.sc/AFAQ_XZCA5sd

=> After choosing this option, you can refer to this guideline here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/header/mobile-menu

2/ There is no option to select mega menu on v6.5.1

=> To show mega menu, you can go to main menu block—> select menu which you would like to show here: https://prnt.sc/meXuqyLL8VPn

For further requests: could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.

Hi friend,

You mean that you want to change URL of 404 page, is that right? If so, we regret that we can not help you to handle it, please help us to contact Shopify so that they can support you in this case.

No this is not the point … I mean there is only option to change the background image and the text even the text of the button “Return to store” but there is no way to change it’s link

Hi friend,

We just replied to you via your ticket, please help us to check your ticket.

Thank you so much.

Hi friend,

To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/, we will help you check it.

Dear friend,

We have received the same question via your ticket number and we just replied to you. Please check it out.

Dear friend,

Could you please show us your email address so we can discuss about this?

you can write me at ninadjadhav@gmail.com

Thank you so much

We just replied to your email address. Please check it out.

Hi friend,

Our theme doesn’t HTML file. But our theme has the liquid file, you can add HTML normally on it.

If you have any requests about our theme, please help us to submit a ticket at this link: https://halosoft.ticksy.com/

Hi friend,

To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.

Thanks a lot.

Dear friend,

To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.

Thanks a lot.

Dear friend,

We replied to your ticket number. Please check it out!

Many thanks!

PRIVATE TICKET #3385829 It’s almost two days and I still have the issue… need your help, please

Everything is good now… Thank you for your help

Dear friend,

We replied to your ticket yesterday.

If you have any further requests, please continue to post your request via your ticket number. We will check and support you.

Hi friend,

Could you kindly send it via your ticket so that we can check it for you?

Thank you so much.

Hi friend,

We would like to ask you:

Do you want to disable the effect hover the second image for all product card on website, or do you just want to disable for product card on collection page?

If you want to disable for all product card, you go to Theme setting -> Product card -> disable for this option: https://prnt.sc/6ZfQCh4zBs7A

If you just want to disable for collection page, we will help you change in code

Please help us to submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.

Yes its just on the collections page. I personally think it isnt right as it doesnt show tghe main image first which is of course what you want.

Dear friend,

Apologize for the late response to you

To support you best for this request, please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.

Hi friend,

Thank you so much for your attention to our theme.

Could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/ and choose category presale: https://prnt.sc/jHkiEnNY7JIP? Don’t forget to give us a sample site so that we can check it easily.

Hi friend,

How do I change the font?

The website collection page has the Vendor as the title and not the title, How do I make the title appear first or top line on the product view? That’s why I had to put what the Name as the vendor in my Shopify admin. Is there a way to change that?​https://www.miralomamarket.com/products/750-ml-124?_pos=1&_sid=1628d93ad&_ss=r​

Thank you so much.

I mean more than 3 variables and one of those variables should be text input from the client or upload an image.

Dear friend,

Thank you for your attention as well as evaluate to our Ella theme

Answering for your pre-questions:

- Our theme doesn’t limit variables, you can use more than 3 variables for your products.

- In case, if you would like to get input text or Input file, Ella theme has this function available into theme source as you can see it via our demo site: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-1?fts=0 and after you buy the theme, you can find it and refer to use for your website.

Tell us if you have any further requests!

Hello! Thanks for your reply.

That was not exactly what i needed to know. Here is an example: A client purchases a product which value is X, but wants to customize it with a custom text or a logo or both. In that situation price should be X+Y or X+Y+Z and only then a new field with custom text appears or/and upload button should appear as well.

Another thing: When you say: “Our theme doesn’t limit variables, you can use more than 3 variables for your products.” You mean that Ella extends Shopify 3 variations limit? Just to be sure

Thanks again.

Hi friend,

Please make sure that you followed our user guide to set up product variant: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant

If you have followed but this case doesn’t handle, please help us submit a ticket at this link: https://halosoft.ticksy.com/ticket/3072468/ our team will help you check it.

Hi friend,

Could you help us submit a ticket and choose category Shopify? Don’t worry that your support expired, we will help you check this case.

Thank you so much.

You can follow our instruction here: https://youtu.be/zM4oGyxOSDs

its mainly when i resize my window browser to mobile.. it should still how though

Hi friend,

To support you best for this request, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.

Many thanks!