166 comments found.
hello after remove the default menu , the logo gone can you let me know how can I return it thank you
Hi Stonekgraff,
Thanks for purchasing the OneLove theme.
We have provided a response to you in ticket #4024607. Could you please review it at your earliest convenience?
If you have any further questions, feel free to let us know.
Have a nice day!
Kind Regards, Catanis team
Error when doing required update of WPBakery: To receive automatic updates license activation is required. Return to Required Plugins Installer.
Hi daenabean,
You need to remove old version and install new version in Required Plugins page.
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible.
Have a nice weekend.
Kind Regards, Catanis team
The texture for top and bottom of a row does not fill width 100% when screen is wider than the “texture-top.png” file. Can this be scaled/fixed with CSS?
Hi zhazell,
Thanks for purchasing OneLove theme.
I think it’s possible. Please create a Support Ticket on https://catanis.ticksy.com/ and give your site information, our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice day.
Kind Regards, Catanis
Hello,
I’ve updated the theme as usual and when I try to update the slider revolution or wpbakery plugin they upload old versions, not the latest versions. Even after i deleted both plugins and did an install through the required plugins still uploaded old plugins. Shows the message in both: “Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.”
Hi ZeroDivine, please you refresh your admin page and try re-install plugins again. Kind Regards
Hi, is there a chance to get older versions from Catanis Core plugin only? A client updated but the hoster permit only PHP 8 now. And it appears error after activation. we need to go step back. Thanks. Mail: t.kokoska@gmail.com
Hi servicio-creativo,
Thank for contacting Us!
Current we don’t keep for old version plugin. So please you create a Support Ticket on https://catanis.ticksy.com/ and give your site information, our support team will check and help you fix them as soon as possible. Thank you so much!
Have anice weekend.
Kind Regards, Catanis Team
Hi, the theme is working for the most part, but when i switch to footer style v4 in the customize section or a specific page, it doesn’t show my updated values. i only see default values. the other footer styles work properly however.
Hi saraheowens30,
Thanks for purchasing OneLove theme!
First I would like to apologize for the delay.. We have a national holiday in my country.
With footer v4 you need must setting footer widgets in Widgets page. Please create a ticket to our support site: https://catanis.ticksy.com and give us your site name. Our support team are always happy to check and help you asap. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice day!
Kind Regards, Catanis Team
Hello! Im trying to update my website but I have a problem, WPBakery, Catanis Core and Revolution Slider needs to updated, I saw here that you said to delete the plugins and install again, but when I try this, it doesn’t works, it’s show and error “cURL error 28: Connection timed out after 10001 milliseconds” “Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.” Can you help me, please?
Sorry, I will answer myself. I noted that the error shows a URL from Onelove website I just placed this url on my navigator and I downloaded the plugin, just upload and it works. Thank you
No problems, you’re welcome!
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice day.
Kind Regards, Catanis Team
Hi, is your theme PHP 8 compatible?
Hi there,
Our theme is compatible PHP 7.x and we will check PHP 8 version in the near future.
Have a nice day!
Kind Regards, Catanis Team
can we enable default element from WP Bakery like masonry grid?
Hi budiroots,
Thanks for purchasing OneLove theme.
You don’t need to use default elements because in our theme we have masonry grid element in WP Bakery, you can use our element.
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice day!
Kind Regards, Catanis
We are looking at a website with this theme, for a client, who has had theirs setup weirdly. The Blog posts are missing the ‘Title’ in the header. So you have to force every single post to do it – but then it duplicates the title, which already appears as a H2 below the title. Is there a simple fix for that??
Also, is there a default Header style we can adopt, rather than white?
Hi 79design,
Thank for contacting us again!
We can’t answer these questions if we can’t check your site and you are not our client. Please get purchase code from your client and create a Support Ticket on https://catanis.ticksy.com/, our developers team will be happy to help you as soon as possible. Thanks for understanding!
Have a nice day!
Kind Regards, Catanis
I can send you a link, but she had this done by someone else who has disappeared, in the last month so she is reluctant to buy a license, when the designer is the one who had it… and applied it to their website.
Hi there. Couple of little questions for you please. 1) how do you change the size of the logo on the mobile view? 2) can you disable the “image loader” function, so the page “just loads”...? Thanks.
Hi 79design,
We appreciate your interested in our theme.
To change the size of the logo or disable “image loader” you need add a custom code for site. Please create a Support Ticket on https://catanis.ticksy.com/, our support team will be happy to help you as soon as possible. All support questions/issues should be solved via the Support Forum. Thanks for understanding!
Have a nice day!
Kind Regards, Catanis
Image loader: sorry I just don’t see the purpose of them. Unless a site takes ages to load (which is bad anyway), the user just want to see the site… not some animation. But now I see, after finding the CSS method of removing, it’s the mobile menu at fault.
On the Mobile Logo subject: it’s tiny. Are you saying that tiny is the default?!
I don’t find your purchase information that you’ve purchased the theme. If you are our client please create a Support Ticket on https://catanis.ticksy.com/, our support team will be happy to help you as soon as possible. All support questions/issues should be solved via the Support Forum. Thanks for understanding!
hello please can you help me with the product categories? if you see the products have some categories. But in every refresh you see that a product have the same category more than one times. And if i refresh its ok and then other product is wrong. Why is this happened?
thank you in advanced
Hi ANGEL2010,
Thanks for purchasing OneLove theme.
Please create a Support Ticket on https://catanis.ticksy.com/ and give your site information, our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice day.
Kind Regards, Catanis
Hello, a few quick questions before I decide to purchase this or not: 1/ Can I use Google authenitcator app for OTP purposes using your template? Use case: wedding invitees would receive a personal QR code with the save-the-date mail for general registration/RSVP to our wedding event(s). Registration would require use of google autenicator OTP to verify identity (international wedding). 2/ After general registration, depending on our (couple) selection, invitees would receive personal inviations (or QR codes to go with the hard copy cards in the postal invitations) for the wedding events they are selected for. Can your RSVP module support this kind of ‘simple’ complexity?
Thanks,
exeqo
Hi Exeqo,
We appreciate your interested in our theme.
Current our theme have not checked Google authenticator app via OTP, so you can’t use it.
About RSVP module: It’s only a form, it allow user register invitations wedding, when user register success website will send a email for couple.
Have a nice day!
Kind Regards, Catanis
Hey guys. Theme looks great, but installing and setting up is so complex that I feel its a waste of time for me. Revolutionary Slides won’t install, or has installed but wont work, popping up request to update, and yet I’ve tried to update a million times, and it wont, same notice showing up, and the slider is not showing.
No clear documented “how to” setup menus. Too many information to read before one is able to setup menu. Wanting to use One-page site option, but no where to find where to choose or set it up. I have given up trying.
Hi optimusPrime82,
Thanks for purchasing the OneLove theme.
About installing and setting up the theme (pages, posts, menu, sliders..): Please you watch video guide here https://www.youtube.com/watch?v=1jopyrBFnKM
About menu and One-page site: Please you read documentation theme here
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice weekend.
Kind Regards, Catanis
Unfortunately I have moved on to create a theme from scratch with Elemento. Theres too much reading and following of links and instructions to be able to setup a theme. The time i will use to develop and work on the website. I need a refund. As you can check to see that I have have deactivated the theme.
Seem you don’t want to watch our video guide about setup the theme, even though it’s only 4 mins for all.
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Kind Regards, Catanis
Hi I already got this theme. I love it but i dont know how to get a responsive header. The whole page is responsive except the image on the header and I dont know how to change it. Can you help me? thanks
Hi daviniavidania,
Thanks for purchasing the OneLove theme.
Please create a Support Ticket on https://catanis.ticksy.com/, our support team will be happy to help you as soon as possible. All support questions/issues should be solved via the Support Forum. Thanks for understanding!
Have a nice weekend.
Kind Regards, Catanis
Hello, searching is not working
Hi ZeroDivine,
Thanks for purchasing OneLove theme.
I have replied to you in Catanis Help Desk , please you check your ticket #2995436
If you have any questions/problems, please don’t hesitate to contact us via Catanis Help Desk: https://catanis.ticksy.com. Our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice weekend.
Kind Regards, Catanis
Hi, we are interested in OneLove theme and we have some presale questions:
1) Wich page builder you are using in the last version of the theme: Visual Composer or WPBakery Page builder?
2) It is anyway possible to use WP native Gutenberg editor for new post?
3) It is possible to mix page builder and Gutenberg block in a post (e.g. use a Gutenberg block in a post realized with VS or WPBakery or, the other way around, use a VS or a WPBakery block in a post realized with Gutenberg)?
4) Is it possible to easy setup a child theme for custom css and page/post templates that will not be overwritten by updates?
5) Does the regular license include lifetime updates?
Hi CiscoFradev,
We appreciate your interested in our theme. About your questions:
1,5. All plugins included on theme will lifetime updates with our theme.
2. We used WPBakery Page builder plugin for content editor, so we don’t use Gutenberg but if you want we will give the guide to enable it for you.
3. It’s impossible, they can’t use together. You only use WPBakery block or Gutenberg block.
4. Yes, we have support child theme, you only need to active child theme and use it. It’s very easy to add custom code css or any functions you want.
If you have any questions do not hesitate to contact us.
Kind Regards, Catanis
Thank you for your answer. The new version of WPBakery seams to have “Gutenberg block” in Add Element library:
https://kb.wpbakery.com/docs/faq/does-wpbakery-page-builder-works-with-the-gutenberg/Anyway, is it easy to keep WPBakery for the pages and activate Gutenberg for the editors while they are writing new post?
Thank you for your link!
When we start and build the OneLove theme, we build and add many elements support for WPBakery and don’t support Gutenberg (also check layout result). But if you need we can give the guide to enable it and we checked this again, you can use Gutenberg for new post (new page) and still keep WPBakery for existed pages.
Kind Regards, Catanis
Thank you, Catanis!
Hi Catanis, just purchased!! Can you send me the guide to enable Gutenberg for some special post or page? (and still keep WPBakery for existed pages)
The optimal option would be to be able to choose what to use (WPBakery / Gutenberg) for a new post or page!!
Thanks for purchasing OneLove theme.
Please create a Support Ticket on https://catanis.ticksy.com/, our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
About “The optimal option would be to be able to choose what to use (WPBakery / Gutenberg) for a new post or page!!” => Yes, you will see button to change Gutenberg to WPBakery
Kind Regards, Catanis
Ok, it’s clear to me. Thank you, Catanis!!
i imported the demo data https://demo2.eventyard.org/home-onepage-2/ , where are all the images?! .. why does everything look scrampled?
Hi TheAlliance,
Thanks for purchasing OneLove theme.
Please create a Support Ticket on https://catanis.ticksy.com/ and give your site information, our support team will be happy to help to you as soon as possible. All support questions/issues should be solved via Support Forum. Thanks for understanding!
Have a nice weekend.
Kind Regards, Catanis
Hi, im struggling to make animations of rows working on mobile. Does the theme support them or not? thanks
Hi 20mark,
Thanks for purchasing OneLove theme.
Because the width on mobile is small, so we don’t support animations for it, the animations only work when the width larger 768px.
Have a nice day.
Kind Regards, Catanis.
Hello, i see you have new update in 4.2, but when i downloaded the theme and upload it to wordpress it’s still detected as version 4.1. Please check your uploaded file.
Thank you
Hi Budi,
I’m so sorry please you download theme again and update new version 4.2 for site. If you have any questions/problems, please don’t hesitate to contact us via our support site: https://catanis.ticksy.com. We are always happy to help you.
Have a nice weekend!
Kind Regards, Catanis
Thank you for your support, updating now 
No problems, you’re welcome!
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