7213 comments found.
Hello, I have a problem with the registration code for my website. I made some maintenance updates and it says the code is invalid (so i cannot update the theme). I tried to unregister and re-register it, but it says the code can no longer be used and to purchase a new license. How can I continue updating my website?
Thanks
Hi, did you use TheGem license manager for deregistering? Kindly share your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes
I have purchased the theme 4 years ago, today I am updating WPBakery to the latest version 6.13.0 but I cannot because it is asking me for a subscription – “Update failed: Please visit the subscriptions page and renew to continue receiving updates.” How to update the plug-in? Thank you.
Hi, WPBakery is bundled with TheGem and all the updates are going via TheGem, kindly check https://docs.codex-themes.com/article/308-updating-plugins . If you have any issues with this please drop us a line via our contact form at https://themeforest.net/user/codexthemes
How do I enable the accordion closed?
Hi, kindly use this setting https://prnt.sc/AlC1i20xirWh
hi there
Can the LMS theme integrate with Moodle?
Hi, you would need the Edwiser Bridge, kindly contact us via our contact form at https://themeforest.net/user/codexthemes
hello,
I’m trying to make the main title in the hero image in the second line with adding ( enter) doesn’t work and adding HTML (
) doesn’t work also.
Hi, thank you for your request. Not quite sure, what exactly you mean – can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details? Thank you.
Hi, I already have a license but how do I update the wp bakery plugin? there is no option to do so in thegem / install plugins
Hi, kindly check https://docs.codex-themes.com/article/308-updating-plugins . If you still will have any further questions please drop us a line via our contact form at https://themeforest.net/user/codexthemes
I am trying to make a Korean site, but there are reviews saying that Korean compatibility is not good, so I ask before purchasing. Since I have to write both Korean and English, I want to use “Pretendard” as the font. 1. Is there any problem with Korean compatibility when using the “Pretendard” font? 2. If there was a problem with the unique Korean font used in the review below, has there been an update regarding this?
Reference: https://rbooster.tistory.com/47
Hi, thank you for your request. As we can see the reference is quite outdated. We confirm, that TheGem works flawlessly with Korean language, there are plenty of Korean websites made with TheGem. Yes, you can use “Pretendard” font in TheGem, sure. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes in case of any further questions – we would be happy to discuss.
Hi, when i write email to support@forqy.com, no response, what’s happen ? I need help please
Hi, we don’t know this email, whom are you trying to contact? If you have any questions regarding TheGem theme, kindly contact us via our contact form at https://themeforest.net/user/codexthemes
I just noticed that all footer links are follow links, this is extremely bad for SEO and there needs to be an option or a way to add rel=nofollow to those links as I do not want to pass link juice to facebook, Instagram, twitter etc.
Anyway of doing this quickly without too much effort?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and more details so we can check your configuration. Thank you.
Hello,
I have wpml plugin. The only problem is some widgets on footer. The widgets which use “Saved Templates” don’t appear the translated text on site. I have tried to translate them with wpml String Translation, but the issue remains.
I have cleared the cache with no result.
Is there any solution?
Thank you.
Hi, kindly check the documentation https://docs.codex-themes.com/article/584-translating-templates . In case of any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hi, after update of v5.8.2.1 Elementor (v.3.13.4) does not work anymore
The problem is obviously with the plugin TheGem Blocks (for Elementor). When I disable it, everything is fine. I hope a patch will be released soon.
Hi, there are no known conflicts of this kind. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check your current configuration.
Hi,
I want to build a similar website (https://xd.adobe.com/view/8def279a-3be5-49e0-b073-0b61431f5cea-d8bc/?fullscreen) OR
Do you think we can make the same site using gem? If yes, could your team also help us make it?
i see it is similar to https://codex-themes.com/thegem/sites/product-landing/#Welcome
Please let us know. Thank you
Hi, thank you for your request. Yes, sure, this is a fullpage scroller website, we have several prebuilt demos of this kind (one of this you have mentioned). And yes, we would be happy to assist you with this project. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details.
Hi Guys! I have the theme but when i want edit some page or template with elementor they show an error: 404, “Page not found”, can you help me please
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code.
Hi, the theme is no longer showing the license for WP Rocket since the latest update, I have sent you a message with my purchase code to – https://themeforest.net/user/codexthemes Thanks
Hi, the theme cannot show any licenses of the third-party plugins, kindly check your mail, we have replied.
How do I change/remove the slider? In the page editor there is a button to edit the slider. This takes me into Slider Revolution and appears to only allow me to edit that specific slider. How do I specify /input the shortcode for a different Slider? Also, how can I completely remove the slider from the page?
Hi, you can choose another slider or disable the slider completely using the settings in page options -> title area, kindly check documentation https://docs.codex-themes.com/article/439-title-area
I installed the theme, and the various plugins. The demo importer appears to only be for WP Bakery, and not for Elementor. When trying to edit any pages in Elementor I am receiving an error. Does the theme indeed work with Elementor, and is there an option to import the demos to work with Elementor?
Hi, it sounds like you have installed the WPBakery theme version, and not the Elementor version. Kindly check this tutorial https://docs.codex-themes.com/article/296-installing-thegem-in-wordpress-admin
Thanks! I’ve seen how the issue occurred. ThemeForest has an option to ‘Download All Files & Documentation’ and to download the ‘Installable Wordpress File Only’. The latter defaults to the WPBakery version only.
Can we use same lisence for multiple subdomains like http://myapp.domain.com or http://domain.com/myapp or need to purchase more lisences for sub domains?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your request, thank you.
Unable to contact you via contact form because our support expired and I am unable to submit contact form.
Simply wanteded to know if we use subdomains do we need to purchase more license for them or we can use main domain license.
Thanks
Hi, the answer is: it depends. You don’t need an active support to contact us via the contact form here on themeforest: https://themeforest.net/user/codexthemes
Hi Guys! Pre sale question: For the Non profit / charity demo i can use give plug in or what in order to receibe donation ?
Regards
Hi, yes, sure, you can use this plugin. For more details kindly contact us via our contact form at https://themeforest.net/user/codexthemes
How do I make the menu items underline like in your demo here (https://preview.themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/full_screen_preview/16061685) and remove the rectangle around them?
Hi, kindly use the pointer settings in the “menu” element via the header builder https://docs.codex-themes.com/article/204-header-specific-elements#Menu-mDpiQ . For more details please contact us via our contact form at https://themeforest.net/user/codexthemes
Thanks, I’ve created a header with the header builder, but it’s not being displayed on the frontend even though it’s activated in settings. What can I do about this?
https://3d-berlin.com/wp-content/uploads/2023/06/Screenshot_001.jpg https://3d-berlin.com/wp-content/uploads/2023/06/Screenshot_002.jpg The selected header is not the same as in the frontend, even though it’s selected in the theme settings! Why is it not showing up?Kindly check https://docs.codex-themes.com/article/612-my-changes-in-theme-options-are-not-being-applied-to-some-pages-posts-why . If this will not help, kindly contact us via our contact form at themeforest.net/user/codexthemes
Thanks, that worked. The only problem is that the menu images are way to big even though I’ve set them to 24×24 px. How can I change this?
https://3d-berlin.com/wp-content/uploads/2023/06/Screenshot_003-scaled.jpgPlease contact us via our contact form at themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
Hi, How to remove compare button from product slider ? and when i change the font from theme option, i couldn’t find it when modified homepage elements
Hi, please resubmit this at codexthemes.ticksy.com and provide your URL so we can check your current configuration.
i sent a support ticket since yesterday with some questions but no one answer me 
Hi, all tickets replied.
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