490 comments found.
Please which page/content builder comes with this theme?
Hi,
Thank you for your interest.
We are using Elementor as our main page builder.
Hello Team,
when I click create event nothing happens…
https://ibb.co/thdTK01
Even when i click on “Merchandising” on the home page doesn’t work…
How do I test??
How are payments handled? with Dokan?
can I sell an event? Do I need any paid plugins? Do I need Eventin Pro?
How does it work?
Thank you!
Hi,
Thank you for your interest.
It’s demo layout to show you that you can add and customise multple elements ex. menu, logo and button on header.
It’s using The event calendar plugin payment option. You can read more detail about it from here https://theeventscalendar.com/knowledgebase/tickets-commerce/
Short summary:
to advertise an event for example if I wanted to put a BROCHURE on a restaurant to advertise an event… the owner of the restaurant asks me for mo-ney… if I create “a COUPON CODE system” OR “AFFILIATE SYSTEM” just for him… or anything similar… based on the sales of the event he can see how many PEOPLE have entered HIS CODE… He makes mo-ney this way.
Is compatible with this plugin: https://wordpress.org/plugins/woo-coupon-usage/
I want to create COUPON codes, where the owner of the coupon code earns based on how many times HIS COUPON code has been entered…
AFFILIATE COUPON
Please let me know. Thanks!
I’ve been trying to install the theme in my wordpress but first I get that the style.css sheet is missing, I saw a comment the same and I tried to do what they recommended, which was to unzip the file and install thegrandconference-v5.2.installable, but when I try to do it I get imcompatible file, I tried to install it from the wordpress themes, from elementor and from the envato plugin but it does not let me, I have the php version 8.2, the wordpress version 6.4.3 and I have the php configuration more than what the documentation sheet recommends, I would like help on my problem.
I solved it
Ok glad you got it sorted! 
how do i change the preloader
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
Before purchasing your theme, I have a question for you. I am confused about the login form. There is already a login portal in your first demo, which offers four methods of login: local user, Google account, and Facebook account. Is this a built-in website feature or a third-party plugin? I need a theme for product selling similar to Amazon
Hi,
Thank you for your interest.
Yes you can use this a plugin for example https://wordpress.org/plugins/nextend-facebook-connect/ to add social login options to your website.
Hello, Do the theme supports RTL as my website will be in English and Arabic and I’ll be using WPML.
Hi,
Thank you for your interest.
Yes you can add support RTL languages using this plugin https://wordpress.org/plugins/wp-rtl/ and also you can change page/post content to align right using Elementor as well. Thank you.
Hello,
I hope this message finds you well. I wanted to bring to your attention a persistent cache issue within the theme. Despite my attempts to address it with various cache plugins, I have not been successful in resolving the issue. The only workaround I’ve found is utilizing Elementor to regenerate CSS and manually clearing the browser cache.
I understand the importance of a seamless user experience, and I believe that resolving this cache problem will greatly enhance the theme’s performance. If there are alternative solutions or updates in the pipeline, I would greatly appreciate any insights you can provide.
I have high hopes that your team will address this concern, as it plays a crucial role in my overall satisfaction with the theme. If the issue is successfully resolved, I would be more than happy to award the theme a well-deserved 5-star rating and even consider purchasing an additional license.
Thank you for your attention to this matter. I look forward to your response and any improvements that may be implemented in the future.
Hi,
There is no extra cache building within our theme feature. The only cache happened is coming from Elementor with its generated CSS file.
The cache issue you are experienced is cause by your server cache configuration on CSS files. This is server related issue.
There is a workaround. Please open Elementor > Settings > Advanced > CSS Print Method and change to “Internal Embedding”.
This way Elementor won’t generated CSS files for pages so it shouldn’t be cached by your server configuration.
wondering if you have any Figmas for these designs. I will purchase if you do. Thank you.
Hi,
Thank you for purchasing.
Really sorry, we don’t have any Figmas design. Thank you.
Is your support even available for resolving any issue immediately? If it is, kindly respond please!
Hi,
Thank you for purchasing.
Really sorry for the issue. We replied your ticket with detailed explanation. Could you please continue there. Thank you.
Hi, please how can I change loader image when the site is loading?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
Hello, does the theme support events calendar? So I can have multiple upcoming events to display.
Thank you.
Hi,
Thank you for your interest.
Currently it doesn’t support multiple events website. However we plan to add this option and new demos to the next theme update. Thank you.
This theme has been a disaster with plugins everything messes up the design. Can you please send information on compatibility with all plugins? Got everything fixed and did one thing in Yoast and it ruined my site again. Literally any slight thing involving plugins and the design is ruined and things lost. You should be updating people on plugin compaitbnilty and any bugs related to updates.
Hi,
Thank you for purchasing.
The issue you had isn’t related to any plugins. It’s the changing in domain registration to your purchase code. We replied your ticket with detailed information. Could you please continue there. Thank you.
Are there any known plugin issues with this theme. We just updated and Slider Revolution no longer plays on pages as well as things won’t save, specifically on the homepage.
Hi,
Thank you for purchasing.
There is no known issue with Slider Revolution plugin. Could you please make sure you clear all browser cache and test again please. Thank you.
Are there any known plugin issues with this theme. We just updated and Slider Revolution no longer plays on pages as well as things won’t save.
Please login with your purchased account so we can continue providing support for you. Thank you.
I’ve been having a lot of hassle importing the demo content and I have a tight deadline. Support takes hours to reply really a terrible experience.
It keeps saying failed to import content and on inspecting the admin-ajax.php file keeps throwing a 500.
I’ve upgraded my PHP version and nysql as suggested and everyother thing works except from importing the demo content.
Regretting I choose this theme at this point.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hello you guys have not responded to me for days now.. already past my deadline because of this issue and you expect me to share my credentials before an issue is solved ? I can’t keep coming to you guys and I can’t share my clients information as well. please you need to do the needful as I recommended, else I’ll have to get a refund because I’ll not be proceeding with your theme anylonger.
Within the ticket. You refused to give your website credentials so I can login to check the issue for you.
Your issue is about internal 500 server error which is not theme related issue but your server issue. Also it’s very hard to fix the issue which is server related, especially you didn’t provide any cooperation like user account. This is not theme related issue.
How come I’m able to install other theme and not your theme ? I can’t share the information because it is a client information and it’s not mean’t for third party. the last time I shared it, I got hacked and told you about it but you didn’t say anything and you expect me to share it again ?
Please I’ve told you to book a time where we can be on the call together and work it out.
you can send a mail to dejongbaba@gmail.com else I need a refund.
importing demo content keeps telling me it has failed and get errors when activating my WooCommerce . I have sent a ticket on this issue and replied to you request but hasn’t gotten any response. Ticket #3335439. I have deadline tomorrow ,please assist me Asap
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
please i have replied to the ticket ,i have not gotten any feedback
I would like to purchase the theme. I have a query, is the theme supports multi event.??
Hi,
Thank you for your interest.
Currently it doesn’t support multi event options. We are working on it and will release the update soon. Thank you.
Thank you Peter for helping us with the previous ticket. We appreciate it.
Now we need your help with the text alignment issues as discussed in our Private Ticket #3238129. Please see the screenshots included.
Thank you.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
The performance (load time) of this theme has dramatically slowed in the last year. I’ve been using the theme for over four years and I have not made any major changes so whatever updates the developers have made must have caused this. I have two licenses for two separate websites. I’m going to look for a new theme if it doesn’t improve.
Hi,
Thank you for purchasing.
There are so many reasons to slow your website down including your server speed, images file size without optimisation and many more. As you can see on our demo websites. They are pretty fast so I don’t our theme is the main reason for the slow down.
If you could provide your website URLs using the contact form on this page https://themeforest.net/user/ThemeGoods I can analyse them for you.
Hi Peter -
Unfortunately the we still have the original problems we contacted you about.
Can you please fix them (private ticket #3237977)?
We cannot release our site to those we need to until these issues are fixed. We responded to you to let you know this but as of now we still have not heard back from you. Time is of the essence.
Thank you for your immediate attention and correction of said issues.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
DIDN’T WORK.
We deleted it but now there is nothing there!!! WHERE IS THE RIGHT PAGE SIDEBAR????????
Please help us. We’re going in circles and almost 2 full days later nothing has been accomplished.
Please just make it appear for us.
Thank you.
WHICH WIDGET do you choose to do this? We don’t see anything that would allow us to drop in the widgets we want.
Please advise.
Thank you.
The right column is NOW GONE!
Help us please.
We replied your ticket with video screencast. Could you please continue there. Thank you.