21596 comments found.
Please can you advise how to remove the ship emoji from my nav bar on mobile? Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I send a support ticket. Still no answers ????
Hello! I am sorry, but we don’t work on weekends. All tickets are replied in the order they have been received.
Hi, just letting you know the latest update 11.7.1.1 is causing a 500 Internal Server Error. Lucky I had a backup so could roll back to 11.7.1 to get our client website back up.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, I have successfully purchased the theme but when I install it to my wordpress it showing me “The link you followed has expired.”, So what to do now, plz help me out, I have also created a support ticket to https://support.dream-theme.com/tickets/
Thank you for creating the ticket. We’ll get back to you ASAP and take a look what is wrong.
I can’t see the image on the PC but see the Mobile
http://daedoburner.comHi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi! I have purchased your template and would like to know how to update the The7 LayerSlider WP plugin that came with it. I get the following error on the wordpress page to update plugins: License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?
Hi!
Talking about Layer Slider, could you please refer to https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/comments?utf8=%E2%9C%93&term=layer+slider&from_buyers_and_authors_only=0#comment_23195419 I am afraid this plugin is no longer available at Code Canyon.
Ah okay! Thank you very much for your reply. It is an excellent product!
Thank you for your kind words!!!
Hi,
After the recent update I boticed that the floatig menu logo (visible on left hand side while you scroll the page down or up) and right side icons i.e. search icon ,my account and cart icon is visible below the main menu.
Please check the image – https://drive.google.com/file/d/11m5SKLhxCZ7u87goVq2ts_LDyD5ZySvd/view?usp=sharing
Plus I just noticed that this bug is happening in “Fashion Store Demo” only.
Not in any other demos.
I hope you understands me –
waiting for your reply.
Regards
sorry that was a typo, it should be “noticed”
Hi! Sorry for the inconveniences! We will release a fix soon.
ok – Please do it asap.
issue resolved with the latest update – Thank you
Thank you too!
my license is disable plz check
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hi, could you send me the latest update for WPBakery Page Builder? I have version 6.9.0, but I read that there is already a version 6.13.0. Thanks!
Hello! You can update under The7 -> Plugins.
Sorry, so easy… was looking in the wrong spot. Thanks!
Always welcome 
Hello,
While editing a site today, it notified me that there was an update to install for The7.
As soon as the update was done installing… the Main Nav in Header Layout Classic, completely disappeared.
In Code Inspector #primary-menu is an empty
- .
I did try to re-save our main menu as well as theme settings.
I am trying to see if I can find a way to roll back to the previous version.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Any new Demos coming up?
Hello! We will deliver new demos, but not in the nearest future. At the moment, we are focused on new features. Thank you for your understanding!
Hi, any plans to implement this for better page speed?
> Does not use passive listeners to improve scrolling performance
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, it’s a general question
does this theme have a HTML editor built in?
Hello!
Both Elementor and WPBakery have widgets for inserting raw HTML.
Hello, I have problem with demo import, I try to import few demo content and all have a lot of problems. Do you know about this issue?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello! Is it possible to add categories in Specialists section (https://the7.io/elementor-corporate/company/team/)? Thank you in advance!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, the pluggins like bakery and the other included in the template I have to pay them after installing the Theme. or I ll have to pay after a year or something like that? thank you. I just bought this theme so long ago but I can’t remember if is like that.
Hi!
You don’t need to pay any extra charge. Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – you don’t need to register the plugins. Plugin updates are available under The7 -> Plugins.
Hey there!
I am interested in this great theme, however would like to clarify one step befor purchasing. Could you please let me know, if I can install the theme on staging website first and easily migrate it to live one? If yes, is there any instructions I could look at?
Thanks
Hi!
Yes, you can https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ Technically, you will need to copy the database and all files. And replace the old domain with a new one in the database. You can make it in phpMyAdmin or even inside of WP dashboard, by means of appropriate plugins.
I have two menu items that use anchors for the main page. They work fine on main menu but not on mobile menu. On the mobile device they both scroll to the same spot.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there, I am currently redoing my site and still want to use this theme. I’ve set up a sub domain but I can’t register the theme. Is there anyway to allow subdomains for theme registration in this regard?
Hello!
Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Problems with mobile menu, i want to align it on right, and show the dropdowns under the header… are there any option to do that?
Regards.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
