120 comments found.
Hi,
The info box on the right lists WordPress 6.9.x under “Software version”. However, the change log from the last theme update (December 24, 2025) doesn’t mention compatibility with WP 6.9. Could you please confirm whether this compatibility has actually been tested and is working?
Thanks.
Hello,
The theme is compatible with the latest version of WordPress (6.9).
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have setup following page as front page and when we try to change the center logo we didn’t found from where we can change it
https://dolcino.qodeinteractive.com/cake-store/ Please check following screenshot https://prnt.sc/eZ0J2DdvpWHWHello,
For this page different header and logo options are set using page settings so you need to adjust them directly on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
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Hello Mikado-Theme, can I know the changelog for version 1.7.1 of Dolcino Theme? On the main page, I only can see the changelog until 1.7 version. Thanks
Hi,
The version 1.7.1 included fix for the quantity field on product single pages.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hey, in support I get information that my theme code is invalid.
Hello,
When submitting a ticket please make sure to fill in the form as shown in screenshot. First enter your purchase code and make sure there is no empty space before or after the purchase code, then select the profile (in this case Mikado) and then theme.
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yes i know, I have already sent a few tickets for this theme. Now I can’t.. I keep getting this message.
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I wrote to you 6b days ago and received no answer;
Apologies for the late reply. Please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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I wrote to you that I can’t send a new ticket. I get an error. You asked me to write to your email. I wrote to your email and I have no answer.
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The theme does not show up as requiring an update in the Update section of Wordpress, is there a reason for this?
What is the recommended way to do the update, and will this remove any custom CSS that has been added?
Hello,
The updates can be checked as explained in this article.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
The css added in Appearance > Customize > Additional CSS won’t be lost when you update the theme.
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Hello,
Congrats! on your theme, is this Theme, Fully compatible with this plugin “Flexible Product Fields ”: https://wordpress.org/plugins/flexible-product-fields/ ? Thank you in advance.
Hello,
We haven’t tested the theme with this plugins unfortunately. There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins.
Support
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thanks for your reply. I understand your theme uses WooCommerce, and the plugin I shared works correctly with WooCommerce, so I guess it will be fine, am I right?
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Hello everyone,
I’m having an issue where the page gets stuck while loading. The golden line with the animation doesn’t disappear, and the page doesn’t display. If I’m lucky, the page only loads after doing a hard refresh in Chrome (Cmd + Shift + R). Have you experienced a similar problem? I’m using PHP 8.0 and Dolcino 1.6.
I found out that it’s the preloader causing the issue. When I enable the preloader in the Dolcino General Settings, the page often doesn’t load, and the preloader animates infinitely. It doesn’t matter which loader style I use. However, this behavior only occurs in Chrome; it works fine in Safari. The issue happens on every subpage. Do you have any idea what might be causing this?
Hello,
Thank you for using our theme.
Please check this article – How To Solve The Page Transitions Conflict.
We also recommend updating the theme to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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hello, presales question. theme hasnt been updated since Dec. 2022. are the theme files ok with latesst WooCommerce version ? Thank you
Hello,
Thank you for reaching us!
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
There were some changes in the HTML structure of single product pages in the newer versions of WooCommerce, and this may cause gallery on single product pages to display incorrectly. However, there is css fix for this and you can contact our support to send it to you.
Do let us know if you have any additional questions.
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Hi, how do i edit the single blog page? i cant seem to find the correct WP file. thanks
Hello,
We recommend checking the documentation in this link.
If you are looking for blog template files you can find them on this path wp-content\themes\dolcino\framework\modules\blog
If you want to edit blog posts with page builder, then you should navigate to WPBakery page builder > Role Manager, set “Post Types” to “Custom” and select all post types.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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What php version is the maximum I can use with this theme. The WooCommerce detailed shop pages aren’t loading anymore. Theme is at v1.6 and it’s not a plugin conflict.
Hello,
The current version of the theme is compatible with PHP 8.0. Please navigate to Appearance > Install Plugins and check if Dolcino Core plugin is updated to the latest version.
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My Dolcino Core is Version 1.1.4. Is that the most current? Not a lot on this site to interfer so it’s the theme for sure. It’s the WooCommerce product details page that won’t load.
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Is there any way to make the Portfolio Slider loop? i.e. once it hits the last product start again? Right now it is just stopping on the last item
Hello,
The Portfolio Slider showcased here has an autoplay option.
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Hi, thanks for coming back that is the one I am using, it has autoplay which is working fine, but stops when the last image is reached, rather than looping back through them again
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Good morning, It seems that the “Pastry home” page is not included in the demo you posted. in fact when you select this home page, it is a page identical to “cake store” which is displayed. It is a shame that the file does not offer the 9 templates prepared independently of each other. Indeed, the file only suggests decompressing and setting up the “Global Demo” site, which ultimately implies having to rebuild everything afterwards. However in your instructions you indicate “or choosing to import one of the included demo sites to use as a starting point”. This is not true, there is no choice, everything is imported in “demo mode”
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thank you for your response, however I maintain that the “Pastry home” page absolutely does not refer to the page you put on your site. This is a copy of the “Cake store” demo page.
Hi,
As we do not have enough information about the content imported on your installation, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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ok i will open a ticket. But in the online indication you give “With the Dolcino theme, you have the option to either start creating your site from scratch, or choosing to import one of the included demo sites to use as a starting point, and then modifying it to suit your needs. In this section we will explain how to do the latter.” but in fact is there only demo site. we have to build
Hi,
As we previously mentioned, once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
For demo import please follow instructions from the documentation in this link.
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Hello,
1. is there a possibility to set a daily limit for products, so that when the limit is reached you can no longer order?
2. Some cakes can be personalized with the text flavor and other types. Is it possible to enable something like this?
Regards,
Ugur
Hello,
Thank you for reaching us!
1. There is an option to manage stock and stock quantity for products (please see screenshot).
2. This can be handled by setting product to be a variable products and flavor and type can be added as attributes. You can find more info on how to set up variable products in this link.
Do let us know if you have any additional questions.
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HI, I inform you that I have a big problem with your theme, I have installed your “Dolcino” plus demo pages on my website, currently under construction, but every time I want to see a page, the screen remains blank always downloading or sometimes it loads the page and after two times it doesn’t load it anymore. I opened a ticket to your website’s support, with a temporary login to access my site directly, but until now I haven’t received a response. I hope to receive, soon as possible, an answer that can solve the problem. Thank you. Regards
Hello,
The theme is working correctly on our end. If you are using PHP 8.1+ please note that we haven’t tested the theme with these versions yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
We could not locate any request with your Envato username so could you please let us know your request ID and we will check? Thank you.
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I apologize but the first request I made did not start, most likely due to a problem with my internet network. Now I repeated the request and I think it was successful. Thanks
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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The problem persists, I sent 2 messages with 2 videos to the Help Center.
Hi,
Your ticket should now be updated with response.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
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Hi, Thank you we finally solved our problem. But we have another problem; We have items menu with a long list of ingredients. The list of ingredient is in one row and we would like to put it in two rows because when we look at the menu on our phone we can’t see the entire list of ingredients and consequently the price is hidden. How can we do please? Looking forward to hearing from you soon. Thank you
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
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Hi We have sent an email to the support of your website but we did not receive a reply Please find below the description of our problem “Hello We would like to inform you that we have a big problem with your theme. We have installed your theme on our website and since then every time we want to access to the page MENU the page is downloading and downloading again but nothing happens. It is like it is not downloading properly. When the client try to access to the page it doesn’t work; It can work like one Time and then not work three times and on and on It happens especially when we try to access to the page on a smartphone; We have made a lot of tests with different smartphone and different way to access the page but no matter what we do the problem remains We have given you our login to access to our website so that you can solve the problem Thank you for your help looking forward to hearing from you soon Regards”
Looking forward to hearing from you as soon as possible Thank you Best regards
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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hello, when will the theme for Wordpress 6.1 become compatible? Thanks
Hi there,
The theme is compatible with WP 5.9 and since there has not been any significant changes you can sure use the theme on the latest version of WP.
The compatibility will for sure be added in the next theme update.
Thank you for your patience.
Support
Mikado Portfolio part of
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hello, when will the theme for Wordpress 6.0.3 become compatible? Thanks
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I want to delete the part “portfolio-item” from the permalink for a portfolio post. Now it’s : https://mywebsite.com/portfolio-item/mypage I would like : https:///mywebsite.com/mypage Thanks for your work.
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello,
I’m thinking of buying this template, but would like to know if it only supports the versions I see? Not until latest WP / Woo updates?
Thank you!
Hi there,
Thank you for taking interest in our theme.
Since there have not been any significant changes from WP 5.9 to WP 6.0 you can update your WordPress version without any issue. Also, WooCommerce plugin.
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