Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and more details so we can check your configuration. Thank you.

Hi, kindly check the documentation https://docs.codex-themes.com/article/584-translating-templates . In case of any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.

The problem is obviously with the plugin TheGem Blocks (for Elementor). When I disable it, everything is fine. I hope a patch will be released soon.

Hi, there are no known conflicts of this kind. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check your current configuration.

Hi, thank you for your request. Yes, sure, this is a fullpage scroller website, we have several prebuilt demos of this kind (one of this you have mentioned). And yes, we would be happy to assist you with this project. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details.

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code.

Hi, the theme cannot show any licenses of the third-party plugins, kindly check your mail, we have replied.

Hi, you can choose another slider or disable the slider completely using the settings in page options -> title area, kindly check documentation https://docs.codex-themes.com/article/439-title-area

Hi, it sounds like you have installed the WPBakery theme version, and not the Elementor version. Kindly check this tutorial https://docs.codex-themes.com/article/296-installing-thegem-in-wordpress-admin

Thanks! I’ve seen how the issue occurred. ThemeForest has an option to ‘Download All Files & Documentation’ and to download the ‘Installable Wordpress File Only’. The latter defaults to the WPBakery version only.

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your request, thank you.

Unable to contact you via contact form because our support expired and I am unable to submit contact form.

Simply wanteded to know if we use subdomains do we need to purchase more license for them or we can use main domain license.

Thanks

Hi, the answer is: it depends. You don’t need an active support to contact us via the contact form here on themeforest: https://themeforest.net/user/codexthemes

Hi, yes, sure, you can use this plugin. For more details kindly contact us via our contact form at https://themeforest.net/user/codexthemes

Kindly check https://docs.codex-themes.com/article/612-my-changes-in-theme-options-are-not-being-applied-to-some-pages-posts-why . If this will not help, kindly contact us via our contact form at themeforest.net/user/codexthemes

Thanks, that worked. The only problem is that the menu images are way to big even though I’ve set them to 24×24 px. How can I change this?

Please contact us via our contact form at themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.

Hi, please resubmit this at codexthemes.ticksy.com and provide your URL so we can check your current configuration.

i sent a support ticket since yesterday with some questions but no one answer me

Hi, all tickets replied.

Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check

i have this error: /data/sites/web/lalineadelmarcom/www/wp-content/themes/thegem-elementor/header.php on line 11.. and much more..

Hi, kindly resubmit this at codexthemes.ticksy.com, thank you.

Hi, thank you so much!

Hi, if you wish to upload and use your custom fonts, you can use “Self Hosted Fonts” tool, kindly check https://docs.codex-themes.com/article/620-how-to-use-adobe-fonts

Thank you, please advice about this issue -

i have an issue with activating the gem

when i add the code its says

This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please

the issue is that, i was installed the theme on old website but now the old website is gone due to not renew the domain and i have new domain

please advice

Hi, kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes

Hi, sounds like you have some file permission problems on your host. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, thank you.

Hi, thank you for your request.

For creating a popup template kindly refer to this documentation and video tutorial: https://docs.codex-themes.com/article/229-general . After creating your popup, proceed as follows:

a) if you have built your header with the header builder, simply edit your header template and assign the onclick popup to the button as described here https://docs.codex-themes.com/article/235-on-click-popup

b) if you wish to assign this popup to the button in built-in header (top area), use this setting in Theme Options – Menu & Header https://prnt.sc/oBBAKNEPHvMe

Where do I find the CSS ID of a popup created by this video tutorial?

Hi, kindly check here https://prnt.sc/2ai1mUf_fMFk

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code

I already solved it like this code:

.version-new.news-grid .portfolio-item .caption .description { max-height: none; } Thank you.

Hi, thank you for letting us know, however you do not need to use nay css for this as post extended grid has settings for this. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details

Hi, replied per mail