Hello,

Thanks for reaching out to us.

You can remove the location or any other field from the search form in Ultra Design. Kindly modify it using Elementor page builder and disable the fields as per your requirements. You can see the settings in this screenshot: https://tppr.me/sQN8q

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi InspiryThemes Support. I’m confused. I have payed for 6 months of support, but on your own support site it said, that the Theme is “expired for support”. I just want to be sure, that you are solving the problem after updating to version 4.1.1 as soon as possible. My website is still totally broken. Best regards

Hello Hansen,

Thank you for your patience.

We assure you that your support is active and you will keep getting the customer support from us.

Regards

Hi,

Please sign in at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

Hi,

Thanks for reaching out to us.

I am pleased to inform you that the Properties Grid you have seen on the Grid Layout page is also available as a RealHomes Elementor Widget. So, please use it in any template, such as Elementor Canvas, to build pages for your website.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Can you help me please to use it? and i have another issue the dashboard layout is stop working in my website, help me to reworking it please

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

Hi,

Thanks for contacting us.

Adding a zero price will make the membership free, so yes, it supports Free (0) Memberships.

Please let me know if you have any further questions or concerns.

Regards

Hi,

Thanks for reaching out to us.

If you are using an Elementor-based header, you must edit it using Elementor and change/add/remove the logo in it.

Kindly check out this video demonstration to see how you can do it: https://capture.dropbox.com/AJkOLWwxzQRLyMgz

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hello,

Thanks for reaching out to us.

Please ensure you have installed all the required plugins per the following guide for the demo import option.

RealHomes Installation: https://realhomes.io/documentation/installation-and-activation/

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

I think it was a bug, I reinstalled the them and I can see the demo button in the menu, but not all demos are there

Hello,

Which specific demo did you not find, please state its name so I can guide you further?

Thanks & Regards

Hi,

I need to log in to your website in order to debug this site-specific problem, and the only way to share the login details of your website is to reach out to us through our support platform.

Thanks & Regards

OK I PAYED CAN YOU HELP ME NOW?

Hi,

I have answered your ticket, let’s communicate there to resolve this problem.

Thanks & Regards

Hello,

Your changes were done already 2 days ago, and you have been informed by email. Let’s communicate via email to avoid confusions.

Thanks & Regards

Hello,

Thanks for reaching out to us.

If you have the properties data in CSV or XML format, you can import them into WordPress for RealHomes using WP All Import plugin.

We have thousands of clients who import property data into the system. Regarding the speed of the import process, you can consult with their customer support.

Please let me know if you have any further questions or concerns.

Regards

Hello,

Thank you for reaching out to us.

We understand the frustration caused by the issue you’ve encountered, and we apologize for any inconvenience it may have caused. It’s important to ensure that your website meets the minimum requirements outlined by WordPress to run the RealHomes Theme smoothly. Issues or errors can often arise from certain server parameters in the hosting environment.

If you continue to experience the issue, we recommend contacting our dedicated customer support team through our support platform for further assistance. They will be able to investigate the issue more closely and provide you with the necessary guidance to resolve it.

Regards

thanks – it somehow got fixed after clearing server cache, thanks

That’s great. Cheers

Hello,

Thank you for reaching out to us.

We understand the importance of performance for a website, and we’re pleased to inform you that RealHomes has been thoroughly tested to ensure optimal performance even in real-world scenarios with thousands of properties.

However, it’s important to note that the actual page loading speed and overall performance can be influenced by various factors, including the hosting server and its available resources.

To maximize the performance of your RealHomes website, we recommend implementing a caching plugin along with a content delivery network (CDN). These tools can play a major role in improving your website’s loading speed and overall performance. Additionally, choosing a reliable hosting provider/server with ample resources is crucial for achieving optimal performance.

Please let me know if you have any further questions or concerns.

Regards

Hello,

I appreciate your interest in RealHomes Real Estate Theme.

We understand the importance of customization and flexibility in meeting your specific requirements.

With the Inspiry Membership plugin, you can create and tailor membership packages for your users to your needs. The plugin offers a range of features that provide diverse options for managing memberships.

If you have any specific feature requests, please don’t hesitate to let us know. We are committed to providing timely and fair consideration to all feature requests from our valued customers.

Regards

Can you create a home page for PC and another for mobile that is lighter? if so how can it be done.

Hi,

Thanks for reaching out.

There is no option to create different home pages for desktop or mobile. However, using Elementor page builder and RealHomes, you can make the home page responsive for all devices.

Please let me know if you have any further questions or concerns.

Regards

Hi,

Thank you for contacting us regarding the issue.

This is a temporary issue. Please consult the following guide to resolve this problem.

How to fix invalid purchase code: https://support.inspirythemes.com/knowledgebase/product-activation-failed-invalid-purchase-code/

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Thank you so much for replying. I did what you recommended (just wait to Envato servers update) and now I have the theme all setup. Not a single problem importing demos and data, thanks!!

Hi,

I am happy to know that the issue has been resolved. You can always reach out to us again if any further assistance is needed.

Thanks & Regards

Hello,

I appreciate your interest in RealHomes.

We completely understand your concerns, and we would like to assure you that with proper management and maintenance, a WordPress-based website can indeed be very reliable. The key to ensuring the reliability of your website lies in careful administration and adherence to best practices.

One of the most essential rules for running a WordPress website smoothly is to keep everything up to date. This includes regularly upgrading the WordPress core, installing themes and plugins. By staying on top of updates, you can benefit from bug fixes, security patches, and new features that enhance your website’s overall performance and security.

Here are some additional best practices for managing a WordPress-based website:

1. Reliable Hosting:

Choose a reputable hosting provider specializing in WordPress. They will have optimized server configurations and security measures to ensure your website runs smoothly.

2. Strong and Unique Passwords:

Protect your website from unauthorized access by using strong, unique passwords for all user accounts, including your admin account, FTP, and database.

3. Install a Security Plugin:

Implementing a security plugin can help safeguard your website against common threats. Look for plugins that offer malware scanning, firewall protection, and login protection.

4. Regularly Monitor Website Performance:

Keep an eye on your website’s performance and loading speed. Optimize images, minimize code, and use caching plugins to improve overall performance.

5. Implement a Backup Solution:

Regularly back up your website, including the database and files. Store the backups off-site or use a cloud-based backup service for added security.

6. Reputable Themes and Plugins:

Stick to themes and plugins from trusted sources. Regularly update them to benefit from the latest features and security enhancements.

7. Enable a Caching Solution:

Implementing a caching plugin can significantly improve your website’s speed and reduce server load, especially during peak traffic times.

We hope these best practices will help you manage your WordPress website effectively.

Please let me know if you have any further questions or concerns.

Thanks & Regards

Hello,

Thank you for reaching out to us with your concern.

You can add the roommate option as an additional field, custom field, or feature. It is totally up to your requirement. However, you would like to show it.

Please let me know if you have any further questions or concerns.

Regards

Hello,

Thanks for reaching out to us.

We must look into it thoroughly, kindly generate a new ticket at our support platform so we can assist you properly.

Regards

Also, is there a 360 tour feature plugin included in the theme?

Can i use Matterport?

Hello,

Thanks for contacting us with your concern.

We appreciate your interest in our product RealHomes.

1. There is no backend trial available at this time. However, you can check the documentation to see the backend functionality with screenshots.

RealHomes Documentation: https://realhomes.io/documentation/

2. Yes, you can use Matterport to embed 360 virtual tours.

Please let me know if you have any further questions or concerns.

Regards

Sometimes it works on PC but not on mobile. Sometimes it doesn’t work anywhere

Hi,

I checked but couldn’t figure it out. I need to debug it thoroughly, so kindly create a new ticket through our support platform.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Thanks & Regards

Hi,

Thank you for reaching out.

We highly recommend setting up the Vacation Rentals feature on a subdomain or a sub-directory, as it is designed to work exclusively. This will allow you to have your main website with all other properties while keeping the properties for rent and bookings separate on a subdomain.

To set up the Vacation Rentals feature, we suggest installing a separate instance of RealHomes on a sub-domain or sub-directory.

If you have any further questions or concerns, please do not hesitate to let us know.

Regards

ok thank you

Cheers