138 comments found.
Hello. I have been having some sidebar issues with my website after the Devmonsta plugin stopped working. It will be great if you can help. Many thanks
Hi,
Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details for checking the issues.
Regards
Sorry how do you fix Devmonsta plugin since the author discontinued the plugin?
Hi Abayomix,
Yes, the authority discontinued the plugin but our development team is updating the plugin that we needed for the theme.
Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details for checking the issues.
Regards
ElementsKit Lite is now crashing my website? This theme is all wrong!!!! What is the solution? I have never heard this much problem with a theme like this one.
Hi, send us site access here : themewinter@gmail.com
Ok. I will do in the next hour. Thanks
Information sent. Many thanks
Hi,
We are able not accss your site. Please allow us some time for checking.
Regards
Hi,
Please check your site, we have reinstalled the plugin and now your site is working fine. The issue was on the Ekit “widget builder” module and we have disabled it. Your server memory limit is low. As you are using several plugins it may cause issues again if you don’t increase the memory limit.
Make sure you have the following server configuration.
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 1024M
max_execution_time = 600
max_input_time = 400
max_input_vars = 10000
Regards
Hello guys. I just checked my website, and I must say that everything works well. It’s been a long time since I’ve seen the website this vibrant, and I want to thank you for your efforts. I’ll double-check the setup, and everything should be good from here. God bless.
Hi,
Thank you very much for letting us your issue is solved. If you face any issues then let us know.
Regards
Is post slider jquery issue resolve ?
Hi Arxal4593,
Yes, We have already fixed the slider issue in the latest version. Please update the latest version.
Let us know for further assistance.
Regards
Hi author,
I have a few pre-sale questions that I would like to know about before buying the theme:
1. Is it possible to remove the option for Login/Subscribe buttons and eCommerce options from the theme since I am not looking to make an eCommerce website?
2. How customizable are the font styles for the theme?
Thanks!
Hi,
1) Yes, if you want to avoid it, you can do it.
2) You can chnage the font style from the Theme settings and Elementor. If you want to use custom font , then you can follow this aricle: https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/.
Regards
Hi author, in the travel demo, Please add a feature in the category where it shows category description and child category, and then post
Like this https://www.lonelyplanet.com/india
Hi,
I have noted down the queries and sent it to our development team. If they agree then will add this feature very soon.
Regards
Hi, The “Qoxag post slider” does not flow. It remains fixed on the last posted slider even when clicking on the slider controls.
Hi,
We already fixed the issues and very soon will release the updated theme. Please be patient till then. Also, you can open a support ticket on our support channel: https://themewinter.ticksy.com/.
Regard
Hello, there is some problem with layout of the website, maybe you can help me check it. my ticket number is #3351764
Hi, we are in vacation till 26 April. But special support team members will reply you as early as possible.
Please, help us in this matter. Regards.
Did you finish your vacation ? can you help me solve the problem now ? please
Hi,
We have replied to your ticket 4 days ago. Please check the ticket reply and let us know if you have any other issues.
Regards
yes, thank you, I received, and problem solved, thank you !
Hi, waiting for the theme update. as you told me that you will gonna release update soon. now the slider stop working again after new word press update. please resolve fixes. so we will not needed to add and change custom code every time. because like this you just gonna help us till the support duration (6 months) and after that we need to buy extend license till we use this theme. why please provide proper solution?
Hi,
Very soon will release our updated theme. After discussing with our development team, we will give you a deadline for that. Please be patient till then.
Regards
Your theme is breaking specially the MENU and font colours when upgraded to WordPress 6.2 , and now it’s too slow, I deleted so many plugins but still no change in speed, font colours and menus, see yourself https://googlewp.com ... I fix one thing then another breaks, very frustrating. As earlier website was working fine until I updated WordPress, Qoxag Theme and Plugins to the latest version. Please reply here as almost everyone facing the same problem. When is your theme latest version coming out..?
One more thing, your theme doesn’t work properly on PhP version 8.2.4 … so it’s time to release the latest version that can work with the newest PHP versions… Last 2 days no reply, can you update here about the new/latest version of the theme..?
Hi,
We will check all these things and if find any issues then we will release the theme with all fixes very soon.
If you have any other issues then open a support ticket on our support channel: https://themewinter.ticksy.com/
Our dedicated support member will assist you.
Regards
Your last update was 22-11-2022 and now everything is changed by hosting such as PHP 8.2.4 and WordPress 6.2 as well as Elementor & ElementsKit and others 12-04-2023. Your theme core plugins are still old versions, and not supporting the latest versions as mentioned above. Give here at least a date of the new version release of the theme + core plugins..? Thanks
Please mention a date here of a new release to wait and update website, very frustrating at the moment and need your help to update your theme asap.
Hi,
Very soon will release our updated theme. After discussing with our development team, we will give you a deadline for that. Please be patient till then.
Regards
My website is broken, slider too and now I’m waiting for the new updated release to setup my website again. I don’t know how soon and when will you release the newest version of the Qoxag theme. I lost my business and discontinue my website because nothing is working as it should be with latest PHP and WordPress version. Would it be better if you give at least the next update release date…?!?
Can i use this theme in more than 1 website?
You need to purchase Extended license for that.
Regards.
How can i purchase Extended licence?
Under the regular license you will see : https://tinyurl.com/2qhwsyl5
Regards.
Please, if you could help me, install your theme but everything goes wrong when I import demo, it doesn’t come out the same as the demo, please, or how do I import it?
Hi Nadador
We see that you already open a support ticket on our support channel. Our dedicated support members will assist you ASAP.
Regards
Please, I would like you to give me a solution, because the only thing they tell me there in support is to wait, and wait more than 24 hours, it will be 2 days, how much longer am I going to wait, do I need this theme please or can it not be solved?
Hi Nadador
We are very sorry for that. Please, check the support channel now.
Regards
Hi, we are interested to buy your theme, but we would like to know if would be possible to insert a video directly inside the article’s slide that is present on home page 5 (https://pasteboard.co/Hqv8wncHQt7z.png) so that clicking on the preview image, video will play directly inside that space. I hope I was enough clear.
Thanks
Hi,
Thank you very much for searching out us.Currently, this feature is not available in our theme. You need to customize the theme codes at your own if you want this feature.
Regrds
Hello, i have purchased your Theme and have a problem. I need to disable the Google Fonts because there a lot of DSGVO Problems in Europe to using Google Fonts.
Hi,
If you want to disable the font from the theme, you need to customize the code. Please open a support ticket here:https://themewinter.ticksy.com/ if you need any help regarding this queries.
Regards
Is not work, when i chance the logo in mobile menu setting, the menu disapier, so my web dosent have a logo in mobile version
Hi frpacas
We need to access your site to fix your problem. Please open a support ticket on our support channel: https://themewinter.ticksy.com/
Our dedicated support member will assist you.
Regards
Ho un problema quando condivido l’articolo su facebook: NON DI VEDE L’IMMAGINE di ANTEPRIMA DEL POST. Da cosa può dipendere?
Please, use this support ticket for help : https://themewinter.ticksy.com/
Regards.
Hi,
Can i install web story plugin. would that work
Sorry we didn’t try before. Can you please tell more to investigate.
google has launch web story plugin to make stories. just wondering if your theme is AMP compatible and work with google web story plugin….another thing is you have not made any update since 15th july. lots of things has changed since then like woocomerce, php version , wordpress version…are you really planning any update
Great. Yes, we have AMP support. Let us check with web story please. Will reply you back when I have more information.
Regards.
Hello,
The first image on the top post list section never loads – https://paste.pics/edit/e740399b79ddf4b238b77b328986d16b
Why?
Hi sohailahmed,
We have checked our theme locally and there is no problem. All the images are being placed there properly.
We need to see why this is happening on your site. For this, you have to open a ticket on our support end: https://themewinter.ticksy.com
And you have to provide valid login credentials of your site.
Thanks for being with us.
Regards
My support seems to be expired and I am unable to raise a ticket.
Hi sohailahmed160
We have check the issue on our site but can’t find this related issue. So we have to check the issue on your site. And the envato rules is open support ticket for any queries. So please renew your support.
Hope you understand. Regards
Hi, can the shop page on – https://demo.themewinter.com/wp/qoxag/travel/shop/ have external affiliate links because I don’t have items to sell?
Also can the website have a language switcher to have multiple languages and what plugins do you recommend.
Also any plans to have a Filter on shop page so there’s more filters options on sidebar?.
And can the “Add To Cart” button on items be edited to an external affiliate link instead of actually adding to cart?
Hi ProjectCnP,
The page you showed us is just a shop page. And the products are coming from WooCommerce. Since WooCommerce has an affiliate system: https://prnt.sc/MV8UWYoJdpfh, you can definitely showcase affiliate products there.
This website has multi-language support ability. But have no language switcher option. You can use loco translate for translating your site into any language.
Thanks for your valuable query, we have sent your query to our management team. They will take decisions about the sidebar implementation.
“Add to cart button” is a woocomerce functionality. And if you want to edit and place your link then you have to do custom code on it. For that, you can hire a good developer for it.
Regards
Hie
Lovely layouts.
Please advise on how to monitise the website apart from ads, can you run membership subscriptions on this?
Is it compatible with membership press?
I saw sign up buttons, are sign up pages ready or just dummy?
Sorry membership option and integration not available. Yes, sign up button is dummy.
Regards.
Hi there! I renewed my support today – where do I get my new licence to log a support ticket – I need help urgently for php 8 compatibility thanks Ella
Hi, i have a question, when i add a custom html video to my post its not directly showing on the front page, how to fix this ?.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
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