197 comments found.
Hello there,
Congratulations on your theme; it’s very beautiful and fits perfectly for one of our client’s projects. However, we would like to know if it is compatible with any multi-language plugin, and if so, which one do you recommend?
Thank you very much, Antonio
Hello,
Thank you for reaching us!
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
Feel free to write us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I would like to buy the theme but I need a portfolio with filters and I don’t see the feature. Can you help me?
Hello,
Thank you for taking interest!
There is an option to enable category filter for portfolio lists. You can check an example in our demo here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Impossible to see the Stal demo. It just plays 4 images and nothing else happens. Can you please check. Thanks
Hello,
Thank you for reaching us!
Please try accessing the demo directly through this link https://stal.qodeinteractive.com/landing/
Support
Mikado Portfolio part of
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Hello! I have the same question:There are new questions regarding the translation of the topic, for example, how to translate Placeholder in the search … The language file stal.pot does not have this … Can you help me please?
Hello,
This can be achieved with custom js which you can add in Stal Core Options > General > Custom JS field”
jQuery('.qodef-on-side-search-form .qodef-search-field').attr('placeholder','Some New Text');
Support
Mikado Portfolio part of
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Hello,
We have a license of the Stål – Industry WordPress Theme template on a website that does not exist and is not published and we would like to use it on a new website that we have to publish.
Is this possible? How can we cancel the license on the other website to activate it on the new one, it is not published and we don’t have access to the WordPress control panel?
Thanks
Hello,
You can deregister your purchase code via our Help Center by following instructions from this article.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Mikado Portfolio part of
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Hi,
I have submitted a ticket before 3 days and have not received any update yet the ticket number is # 260878 not happy with support
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
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You have a bug in the footer. I can’t get 4 columns to open even though it’s set to 4 columns. I do not have support anymore and I am just now developing the site with this theme. This is bug that needs to be fixed. I cannot send support ticket because it expired.
Hello,
We couldn’t reproduce this on our end, all four columns in the footer are displaying correctly (please see screenshot).
Have you populated Footer Widget areas in Appearance > Widgets? If you are using navigation menu widgets please make sure to select the menu (please see screenshot).
As we do not have enough information about the settings on your installation in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
You can find more info regarding support expiration and option to extend it in this article.
Support
Mikado Portfolio part of
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1) You are not listing all of the themes I purchased in my Account. I need you to populate all my themes in my account. #2) This is a bug in your theme and I should not have to pay for support. I have the menu in the 2nd and 3rd top footer widget.
Hi,
Have you managed to resolve this? Your comment is not showing.
You can also find our themes documentation here as well as many great articles that might help you on the way of developing your website.
Support
Mikado Portfolio part of
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No this is a bug in your theme. I submitted a ticket but have not gotten a reply from my ticket yet.
We cannot reproduce this on our installation so it could be due to the settings on your installation.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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This was my error. Your support fixed the issue. I apologize and am very grateful for your amazing support.
You’re welcome, glad that we could help!
Support
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need to open a ticket but my theme isn’t listed in the themes I’ve purchased. I had 2 accounts on your support system. Both do not show the theme. Just old themes I purchased years ago. Is there no way to sync my envato account to yours?
Hello,
The theme won’t be added to the supported items drop-down automatically once it is purchased. It is necessary to submit a ticket for it first so it passes the validation at our Help Center.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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Hi there I purchased this theme as it had wpbakery as a compatible with but when I installed the demo it was all elementor. How do I install the wpbakery version?
Hi,
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
Support
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We have been waiting for a response to our inquiry for 2 days. Can you assist us? We have urgent questions that require prompt attention. Id:#254762
Hello,
Your ticket should be updated with the reply now.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We also recommend checking our themes documentation here as well as many helpful articles that might help you on the way of developing your website.
Support
Mikado Portfolio part of
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Hi, Could you tell me where I can remove target=”_blank” from the price comparison button link? I would like users to remain on the same tab.
filled qodef-size-medium qodef-html—link” href=”” target=”_blank”>
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Is there a way for me to update the Font Awesome icons for the Stal Icon widget? I want to use the new X logo for Twitter. Thanks.
Hi there,
Thanks for writing in! Currently you can try to use an image instead of the icon widget. This will be added in the future theme update of course.
Thank you for your patience.
Support
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Looks like the preview is broken
Hello,
Please try clearing your browser cache and accessing demo directly through this link https://stal.qodeinteractive.com/
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, I am getting an unexpected end of data error message when downloading the theme.
Hello,
Please try contacting Envato Support regarding this. You can also try to download theme once more from a different browser or device.
Support
Mikado Portfolio part of
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Yes that worked! Sorry for the false alarm. Awesome theme!
Thank you!
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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the theme is very nice but our main colors are blue, does the theme have color settings? I mean, can we convert the colors that are red to blue with only one settings?
Hi there,
Thanks for taking an interest! Yes you can customize the colors to your needs.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I just disabled Ionicons in the Theme Customizer settings and when I tried enabling them again (unchecking the checkbox), it took my whole site down and it now says critical error. Please advise. My support expired a month ago but it doesn’t seem fair to have to renew my support because I checked and unchecked a settings box and that took the whole site down.
Never mind, I restored the site to a previous version.
Hello,
We are glad that you’ve managed to resolve this in the meantime. Feel free to reach us if you need any additional assistance.
Support
Mikado Portfolio part of
Qode Interactive
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Does it support RTL
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can check our themes with RTL support in this article.
Support
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Doesn’t look like your demo is working. https://preview.themeforest.net/item/stl-industry-wordpress-theme/full_screen_preview/26275577?_ga=2.128629516.1899250474.1687181879-1964886086.1680702552 just keeps image flipping.
doesn’t work on firefox to be specific
Hello,
Thank you for reaching us!
Please try accessing directly through this link.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, great work on the theme have to say!
One thing I want to ask of you, about the canvas size. I really like the size and alignment of the frame in the demo version but when installing it on my domain, it kinds of zooms a bit.
I want the appearance to be similar to the one in the demo.
Reference:
Demo: https://prnt.sc/MyX0nyfupcuE Site: https://prnt.sc/FlENjYwwS7vQ
Hello,
This usually occurs because ‘Globals’ settings in Slider Revolution cannot be imported so the breakpoints on the demo are set differently. Please check if the values are as in screenshot.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Hello, I am not able to see the preview of this theme, only hero section is displayed. Though I was able to see full preview few days back. Seems its not working with Firefox browser. Its working with Chrome.
Hello,
We couldn’t reproduce this on our end. Please try clearing your browser cache and check again. You can also try accessing the demo directly through this link https://stal.qodeinteractive.com/landing/
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello, when will arrive update of template? thank you
Hi there,
The theme will be updated as soon as possible and you will for sure be notified when it is released.
Thank you for your patience.
Support
Mikado Portfolio part of
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