Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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I just submitted a ticket. Thank you. # 234503

Hi there,

You’re welcome! For any further assistance, you can always contact us on Help Center and our agents will be happy to help!

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Hello,

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

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I can’t create a ticket because your support site is not sending out the email verification email. So Im unable to make it past the login page. Can you please just help answer the question. As you can see I am a verified buyer.

Hi there,

We have now verified your account so please try to submit a request now. Thank you for your patience.

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Hello,

To translate/change any label inside the theme or bundled plugin you can use Loco Translate plugin and you can find more info in this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Curly Core plugin or other bundled plugins and search for labels there.

When it comes to creating multi-language websites using our themes we recommend checking this article here.

Do let us know if you have any additional questions.

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Hello,

Thank you for reaching us!

This used to be an issue before the theme update, however, the current version of the theme listed in change log is compatible with the latest version of WooCommerce so please check if you have updated the theme and its plugins to the latest version.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Images in our demos are optimized for 1920px screens. You can replace the image from our demo with one of your images which will be wider than 1920px.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.

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To answer my question by YES or NO, I have to pay 58.63 dollars…?? You are serious.. ?

You can find more info regarding support expiration and option to extend it in this article here.

We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

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Hi there,

We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.

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Hi there,

Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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I’ve installed and have everything update, but still the issue is there with PHP 8.1. I’m unable to submit a support request since my support has expired. This theme should be compatible with PHP8.1 without having me submit support tickets.

Hi there,

We have added compatibility with PHP 8.0 version, please try to revert to that version. Also, please for further assistance, submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hello,

The subtitle text is hidden on mobile by default.

You can display it with custom css below:

@media only screen and (max-width: 480px) {
    .mkdf-title-holder .mkdf-page-subtitle {
        display: block !important;
    }
}

Just add custom css to Appearance > Customize > Additional CSS.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Worked like a charm. Thank you!

Hi there,

Glad we could help!

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

You don’t need a separate license for Slider Revolution since it is included as a bundled plugin with the theme.

If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Have you installed plugins included with the theme? After you install the theme you should navigate to Appearance > Install Plugins and install and activate plugins listed there one by one (please do not install all plugins at once as a bulk action as this may create conflict).

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Thanks for the quick answer! After installing the plugins it was possible to activate the theme. It was a bit confusing.

You’re welcome, glad that we could help!

We recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

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Hi there,

We could not locate any request created by your Envato username, if you have a request ID please share it with us so we can check this.

Also we have not received any email form you, so please just in case if you cannot locate your request ID please submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Thank you so much. I will submit another ticket on the help center.

Hi there,

Please do so and our team will be happy to help!

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Hi there,

Thanks for writing in! iI you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks

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Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

This error usually occurs if you missed updating the Core plugin.

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Yes, it is currently using Curly 2.9.

Hi there,

And your Curly Core plugin is updated o 2.1.6? Please provide us with your website URL so we can check.

Thank you,

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Hi there,

Thanks for writing in! You will for sure be able to add Custom Fonts so please take a look at this article here that can help you.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thank you.

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Hi there,

Thanks for taking an interest!

Thanks for taking an interest! Our theme is compatible with Booked plugin. You can find it on this link https://getbooked.io/ and it comes bundled within the theme. So if you use Payments with Woocommerce you will be able to set Paypal as a payment method

We hope this helped and let us know if you have any additional questions.

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Hi there,

Please understand that our theme is compatible with the regular free version of Elementor and Elementor Pro is not supported, since our theme has its own Header and footer options.

Thanks for understanding.

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This answer doesn’t really make sense from a business angle. All of this worked before. I use the MENU and FOOTER of Curly Options. Right now I don’t know if it’s the updated Curly Theme, Curly Core, or updated Elementor Pro plugin that has created the problem. Is it possible for you to provide me with the previous versions of Curly Theme and Core. I will ask the Elementor Pro team to do the same and I will do ALL of the work for you and report back. It should not be my responsibility but then it’s necessary for me because right now my client’s website is broken and I need to take some responsibility for that. Regards Steven

Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this and investigate on your end.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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