134 comments found.
hi just installed on WordPress and the theme have nothing no menu no picks no info and there is now to fix anything. it looks good as preview but there is nothing after installing. how can i cancel my order and get the refund or tell me how to fix it
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
did got the theme demo imported the how can is get the high def pictures and how much will that cast please let me know who and whare thanks
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license. Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/wigs https://unsplash.com/s/photos/hair-extensions https://unsplash.com/s/photos/hairI tried downloading the Demo Data but ran into this issue
” The execution failed. Please Check error.log “
I can’t login into the support page for some reason
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I bought the Triss theme but I couldn’t figure out how to import the demo.
Hi.,
Thank you for contacting us. You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I got it thanks for help
Hi.,
Hope your issues are solved.
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hello, I have some issues with the demo import and check all the requirements. I also send you a mail with my wp login information. Please let me know if you can set up the demo install properly. Thanks!
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello, I have some issues with the demo import and check all the requirements. I also send you a message with my wp and ftp login information. Please let me know if you can set up the demo install properly. Thanks!
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
“This page didn’t load Google Maps correctly. See the JavaScript console for technical details” this is the message i can see when i changed lattitude and longitude of google maps. how do i fix this
Hi.,
Please help us better understand it by getting back with screenshots like references and issues and your site credentials (WP &FTP access logins) via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
hi. I need to know where i can change the background image in the featured collections area..
HI.,
Thank you for contacting us.
Kindly navigate to Pages => Home (front page) => Section Settings where you can change it as per your requirement.
Please refer: https://prnt.sc/SwWGvBrCHFwU
thank you
Hi.,
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
yes will do
there is one more thing.. in shop, contact us, about us, check out and cart, in these pages just below the menu bar we can see an image. how can i change that particular image. I tried to follow the same step as mentioned above but couldn’t. Help me out with this too
Hi.,
Kindly navigate to Appearance => Triss Option => Layout Options => Breadcrumb Options where you can change that image as per your requirements.
Please have a look: https://prnt.sc/MjijaVhrvpBm
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
If you face any difficulties, kindly contact us.
Thank you!
ok thank you
Purchase code is not valid.
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
did the demo import and all images are completely pixelated and blurry!
ok looks like the support doesn’t are either to reply regarding the demo which is abviously does not include the images!
Hi.,
Sorry for the inconvenience
Due to a local Holiday, we can’t reply to your request.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license. Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/wigs https://unsplash.com/s/photos/hair-extensions https://unsplash.com/s/photos/hairIs there a way to disable the hover effect on product iamges on the products grid .
https://shookpr.ritzyrags.com/product-category/ben-nye-character-makeup/Hi.,
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located at
https://themeforest.net/user/designthemes So that, we can move forward.Thank you.
Ugh this is for a client. I will try to get the code :/
Get back your purchase code. We are happy to help you
Hello there, I have tried to register the support but i am not receiving the password email, how to uncropped the product images on shop page, i have try to adjust from customizer, WooCommerce, product images, uncropped but nothing helps
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
kindly check the email from masoodali2k20@gmail.com
Hi.,
We reply to your mail
it says purchase code not valid
Purchase code is not valid.
Hi.,
Please download the purchase code once again., because you have send wrong purchase to us
Please Refer : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hello,
I am trying to update Revolution slider to version 6.5.24 from 6.5.19 , but when i click under the Install Required plugins section, the update button, i get the message that no update package is avaliable.
Do you know how this can be fixed?
Best Regards
Hi Support.,
You can download and update plugins via https://support.wedesignthemes.com/updated-plugins/
Note: Your support period has ended. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
Regards., DesignThemes Support.
Thank you for your information.
I respect the support policy and if I will need any further support with your theme, or with any conflict between the theme and the installation of my WordPress, I will be more than happy to renew.
But I have contacted you because the installer that you provide and the update of a plugin that you also have the license and you provide (as stated on the general policy of ThemeForest / bundled plugins that come with premium themes) were not communicating correctly with your service. It stated that there was a plugin to be updated but no file was found when the call to that service was fired/made.
Thus, I have kindly asked for your assistance in the comments section here.
I have manually updated the plugin and all seems to work correctly.
I would kindly suggest that you keep an eye on any other user flags or messages regarding the error that I am experiencing, and report it as a bug to be fixed.
Best Regards
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
how do I change the image on the “Scroll to Top” button ?
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#toTop:after { content: "\f0c4"; }
https://fontawesome.com/cheatsheet?from=io
Note: You can change the font awesome cheatsheet value as per your need.
Hi There
Your Register for support does not send out an email to activate the support. I tried two different emails and checked spam folders and nothing.
I have a problem with the button code to link in the correct place
[dt_sc_button title="View More" size="medium" style="filled filled-outline" icon_type="" link="url:https://bighair.co.za/product-category/hair-loss/|title:Hair Loss||"]This is in the section just below the slider
Thanks Shane
Hi Shanepaulsen.,
We have sent an updated username and password for the forum through the email address shane.paulsen@webexpresions.co.za Kindly check and activate your forum login.
Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and resolve the issue.
Thank you!
Regards., DesignThemes Support.
What email address did you send it from?
I fond it But when i register it says “User response is missing.”
Hi.,
1) Please send your request to us directly at this email support@wedesignthemes.com
2) First login from the above link and try to load the below page.
https://themessupport.com/forums/forum/health-beauty/triss-salon-hair-extension-beauty-store-woocommerce-theme/I am also getting this message
Your theme (Triss Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi Shanepaulsen.,
Kindly mail your domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and resolve the issue as soon as possible.
Regards., DesignThemes Support.
hi i’ve import the demo and the visual editor is very slow , in console i got GET http://hairrui.cluster031.hosting.ovh.net/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/product-summary.js?ver=6.9.0 net::ERR_ABORTED 404 (Not Found) post.php:3908 GET http://hairrui.cluster031.hosting.ovh.net/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/product-stock-indicator.js?ver=6.9.0 net::ERR_ABORTED 404 (Not Found) post.php:3906 GET http://hairrui.cluster031.hosting.ovh.net/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/product-title.js?ver=6.9.0 net::ERR_ABORTED 404 (Not Found) jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2 post.php:1 Unchecked runtime.lastError: The message port closed before a response was received.
Can you do something?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello, i would know if the theme is compatible with wordpress plugin Booking Calendar
Hi.,
We have not really tested any such plugin in depth but you can check the Booking Calendar plugins.
Please use the Booking Manager Plugin – A complete booking reservation and management plugin for WordPress.
https://wordpress.org/plugins/dt-booking-manager/Please refer: https://youtu.be/uNwRAoA3Kos
Thank you for your kind reply. Unfortunately, the customer insists on using the component he has already purchased independently https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968?ref=BoxyStudio
Hi Avgrafica.,
Thanks for contacting us and your interest in our theme.
Sorry, we have not tested our theme with any third-party plugins other than the plugins listed in the ThemeForest page. So we cannot guarantee for that plugin to work with our theme. Please contact the plugin support team if any issues have occurred.
Mostly our theme will be compatible with any major plugins in the market. But we have not tested our theme with this plugin. So we cannot guarantee for that too work with our theme. But you can try that.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
dear author, please help me for demo import. i have license code.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
i am having an error whenever i try to import install demo content…red exlamation mark comes in and nothing happens.cant click on aything else. If i refresh the page and click on install button again.it says installation already in progress but still nothing happens….
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you (free).
server req are fine..checked twice…WP credentials sent..and i am working on localhost using xamp for now
Hi!.,
You forgot to send the domain name. Send the domain name as well.
Please upload it server and send your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, We import demo data for you (free).
well i imported data on server..its working fine for now ..thanks
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Hello, i believe you made some updates and now, the menu icon on mobile is not working, NOT DISPLAYING THE MENU. even on your own demo site it is not working https://prnt.sc/26itilu
also why do i have all these code? when i edit a product, i should only have a box to enter the product details.
please log into my wordpress and fix all these problems. see here https://prnt.sc/26iuiau
also, the slider revolution takes too long to load when you open the website. i have other sites using other themes with sliders hosted from the same provider and we don’t have this problem. even your own demo take long to load. please fix these problems because this is a beautiful theme. thanks
can you convert this theme to elementor?
Hi Willmak,
Thanks for your patience.
We have fixed the issue to display the menu page and icon in mobile view. We added a couple of lines of CSS code in the Additional CSS tab setting. If you want to see the changes Navigate to Appearance > Customize > Additional CSS and check it.
2. We have resolved the issue to enable input elements in the product edit page.
For this, you need to Navigate > WP Bakery Page Builder > Role Manager and enable post type for all. Like whatever you want to enable the page builder like the post, page, product, and custom page details. Referral Image: https://prnt.sc/26j1n39
3. The revolution slider is working fine from our side and it’s loading quickly. Please check slider loading from your end.
4. Sorry for the inconvenience. Our theme is supported by the visual composer with the WP bakery page builder plugin. It is not possible to convert our theme to an Elementor plugin.
Let us know if you’re facing any issues with these. We are happy to help you.
hello Thank for your reply but there is an issue.
We want to edit a product text details in Woocommerce and should be very simple like this https://prnt.sc/26j63lh
But your theme only gives the developer’s option like this https://prnt.sc/26j645n and we don’t want that.
Hello, Please go check the email i sent you on http://themeforest.net/user/designthemes
After it is done, you can ignore these comments here. it is Urgent!!!
Thank you
We have replied to your email. Please have a look.
i have proceeded per your instructions and made the purchase. please check your email and proceed with installation and others.
thank you
Will check and reply back to your email. Thanks.
Hi, I’m not able to see the Mega menu in the menu page
Hi.,
Please refer : http://docs.wedesignthemes.com/dt_articles/mega-menu/
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
I can’t attach the screenshot here, but basically in the left side in: Appearance -> Menu: There is no Mega menu. there is only the following:
Add menu items
- Pages
- Blog Posts
- Customer Links
- Blog Categories
- WooCommerce EndPoints
Hi Elbafa,
The “Megamenu” option will be shown in the Dashboard Menus itself and not inside the Appearance menu. Added screenshot for your reference. https://prnt.sc/26k2a92
Let us know if you’re facing any issues on this. We are happy to help you.!
Hi Elbafa,
Please be more specific about your issue with some screenshots and mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
We are happy to help you.!
Thanks!!
Regards., DesignThemes Support.
I’m not able to attach screenshots here in comment. Can you provide me an email where I can sent the screenshots please?
Hi.,
Please send your request to us directly at this email support@wedesignthemes.com
Use any of the following website to get the image URL:
https://www.dropbox.com/ https://snipboard.io/ http://tinygrab.com/Get the URL and share it through the form!
