12808 comments found.
I have pre purchase question. Can We add any particular hotel data or city hotel data in a blogpost through shortcode??
Unfortunately, our theme does not support to add hotel or location/city via a shortcode.
Regards
Hello, is it possible to disable ‘children’ ? So that we no longer speak of ‘adults’ and ‘children’, but of ‘travelers’ to simplify things? Thanks 
Hi,
If you want to disable Children booking method, you can edit your service to do that
https://prnt.sc/6HZtc-WGCkcoRegards
Hello, thank you for your answer, but can you tell me where to find these options? I can’t find it on my side. Thanks in advance
Hi, a pre-sale question:
I seem to have a problem with viewing any calendars on the demo. I tested 3 demos and all three seem to load forever without showing the calendar. I tested in two different browsers as well. Any thoughts?
Q2: Do I have to own a paid version of WP Bakery and or Elementor license in order to edit the website?
Thanks
Hi,
1. Which demo did you test?
I have tried to check and see it is still working fine here
https://modmixmap.travelerwp.com/2. You don’t have to buy it to edit the website.
Regards
It is working today. Thank you. I will purchase your theme.
Hi, Why doesn’t working Register now function in become a Local Expert page? Thank you!
Hi
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
hot to add captcha to rewiew field ?
Unfortunately, our theme does not support to do that yet.
Regards
Hey Shine_support,
Is it possible to change the room templates to use an external booking tool? We’d like to keep the post-types for the rooms, so that you can search them, but the booking should be done through our partner website.
We love your template here:
https://hotelalone.travelerwp.com/hotel_room/junior-suite-8/Hello, good day, I need your help, I lost the information on my hard drive and I lost the folder where I had installed the test site where I had registered the theme and I need to release that license code, greetings, thanks
Hi,
You can follow our document to do that
https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/Regards
Hello,
I would like to add custom payment options.
I know that I can do this in Woocommerce, but unfortunately, when I install Woocommerce the website won’t work because of “outdated templates”, so I can’t use Woocommerce.
Could you please guide me on how to add custom payment options?
I would like a refund please, Woocommerce isn’t working and I can’t make the tours the way that I need.
I just need to add “pay in agency” option, why is nobody answering?
Hi,
You can refer our document for all payment methods that the theme supported
https://travelerwp.com/how-to-set-up-checkout-options-and-payment-methods/and there is no option to customize/integrate new payment option yet.
Regards
When inserting link to word of Tour program section descripton, It will automaticaly removed. Please fix this old verion that option worked perfectly.
Hi,
Temporary, that field is only allow to insert normal text. No link – No HTML code.
Regards
Before buying I have an query about currency that is (1) How can I change currency BDT ( Bangladeshi TK.) instead of USD.
Hi,
You can set up list currencies for your site in Theme Settings
https://travelerwp.com/booking-options/Regards
Hi, i have just purchased this theme and also made a account for support, but there is no way to make a new support ticket, i have added my wp logins in the system and you can have a look, below are the list of problems
1. Hotels not showing on home page inspite of adding a new section its not showing hotels
2. SMTP setup needed on event based emails
Your theme (Traveler) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi,
Actually, it’s just the notification in your administration dashboard which is saying the theme includes some outdated WooCommerce templates, it doesn’t give any bad effect to your site & its functions.
So, you can work normally with this current version of our theme.
About the updating, we need to check plugin’s latest version first, to be sure it will not bring any issues to your site. Because, sometimes, the plugin’s developer made a mistake and they need to release a fixing version.
So, we will check and update theme soon.
Thank you.
Hi, on home page the widget has crashed and hotel is not showing, i have tried everything from my end its still not working, can you please help me fix this i need to launch the website quickly
Hi
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
I have added all the data in the login, you can please help me on this is there a whatsapp number i can talk to ? hotels are not getting displayed
Please can you add a booking system like you have for hotels also for car rentals? I need to add different seasonal prices per day and different prices if it is 1 day rental or 3 days, or 7 days or more… Are you planning to add such a function for car rentals? It is very important…
Hi,
I have noted it down and passed it to the dev team. We will collect more requests about this feature and consider adding it to the theme.
Thank you for your recommendation.
I have a question – v.3.0.8 was released on June 1st. However, you have updated the files on June 19th without providing any information on the changelong whatsoever. Can you please let us know what has changed between 1st of June and 19th of June that you have re-uploaded the theme? As a professional, you should update the changelong, even if you have just fixed bugs, so please can you shade some light please
Appreciate the hard work – keep going 
Hi,
We only list the fixed bugs in the change log, not detailing which files and functions have been modified.
Regards
In mobile, the hotel section, when I set layout 4 or 5, which are the best for me, the images don’t display properly. This came after the last update as it was very fine before
Hi
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Is it possible for the customer to send messages to the partner through the product/service page offered by partner?
Is there any communication system inserted in the theme itself? Without the need for the partner and the customer to leave the website to communicate
Hi,
You can refer our document to enable Inbox/Chat feature
https://travelerwp.com/partner-options/Regards
In registration page when we enter user data to register its gives the message saying “Required form field user name is missing”. How to fix that ?
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
In my website Login Button and Signup button in top bar isn’t working. It was worked when I set up it. But now it’s not working, how to fix that issue?
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Can I use your theme as tour catalog? I need to hide booking option and replace it with phone number of travel agency because I want to display data from different travel agencies
Hi,
Temporary, there is no option to do that yet but we can guide you do it by modify the theme files.
Regards
Hi,
I’m wondering, what is the point of your “FEATURE REQUEST” section, if you do not implement any of them ?
https://feedback.travelerwp.com/Hi,
We will update based on the number of customers who want that or similar functionality.
Regards
1- Header Banner Image Problem
I asked: I want the header structure to be the same on every page (except the homepage). but I need to add featured image to add background. but I should be able to do these in my theme settings. I don’t want to set headers for each page individually.
They answered like this: You have to set featured image for each page to display at the top banner section.
so what about social platforms featured image function? Does it make sense to show a header banner every time a link is shared? Totally weird.
2- Typography Problem
I asked: In general, it is not possible to change the font on the entire site. Fonts and sizes need to be customized, especially for titles, menu, in-text or form fields. This is a simple setting found in every theme’s panel. For example, the title font in the theme is too small, I need to be able to fix it without writing custom css code.
They answered like this: Unfortunately, there is no option or place to help you set special font yet.
The option in Theme Settings > Styling Options section will apply for whole site.
Really? Thank you. You Helped to much! There is nothing more sad than not getting the simplest functionality in this theme, which you sell for $79.
Hi,
That’s how our theme works.
If you want to modify it, you can find a freelancer to help.
And if you have any new suggestions, you can submit here https://traveler.canny.io/
Our team will check and consider to update.
Regards
Are you talking about this unanswered site?
https://traveler.canny.io/
You are selling on one of the best digital sales platforms in the world and look at your speaking style: “That’s how our theme works.” “If you want to modify it, you can find a freelancer to help.”
The reason there is a comments section is to help people post your bugs or suggestions here. If you don’t like it, find a freelancer. I interpret your attitude arrogantly.
There is no answer like “thanks for this valuable comment”, “we’ve put them on the general fix list” or “we’ve come up with a solution for you”.
I’ve been on this platform for 12 years. look at this nonsense!
Un-supported function and Bug are different.
Regards