21593 comments found.
I have some custom fields added to post using Advanced Custom Fields (ACF) plugin. I am able to insert their content into the Elementor “The7 Single Post” template. I would like to be able to add them to “The7 Posts Masonry & Grid” content as well. Does it require to create a child theme? Which php file should I edit?
Hello! We recommend using The7 Masonry& Grid Loop https://imgsh.net/a/vQ2Wl2h.png widget. Please make sure Loop feature in enabled under /wp-admin/admin.php?page=elementor#tab-experiments
Works for me. Thank you.
Always welcome 
Hola!, The7 11.7.2.1 Vulnerable WordPress The7 Theme is vulnerable to Cross Site Request Forgery (CSRF)
Hello!
Could you please submit more details at https://support.dream-theme.com/ At the moment, we have not received any reports yet.
You are probably talking about this report: https://patchstack.com/database/vulnerability/dt-the7/wordpress-the7-website-and-ecommerce-builder-for-wordpress-theme-11-0-3-cross-site-request-forgery-csrf
If you take a look at the changelog, you will notice that the issue was fixed on in v.11.6.1 on April 5, 2023.
Moreover, this was mostly theoretical vulnerability which to our best knowledge was never taken advantage of in a real world setting.
Yes, thanks for your reply, but my plesk shows me that it is vulnerable despite having a corrected version. Is it a problem with my plesk? Does it happen to someone else? Maybe you should talk to WP Toolkit (PLESK) people at CLEVERBRIDGE GMBH
Hello!
Could you please refer to the comment above https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/comments?page=1&filter=all#comment_29701688
I have no problem with updates, I have more than 10 licenses of your product and in general I am very satisfied. I only inform you that Plesk with the WP Toolkit keeps your theme vulnerable just like it keeps the current version of Wordpress vulnerable. It is somewhat uncomfortable to look at and I suppose that less expert people make them select another WordPress theme. Have a nice day and congratulations on your work.
Issue resolved 
Glad to hear that!
Hello everyone, I’ve been using the theme for some time and now I needed to use WooCommerce, I wonder if it’s possible to customize the checkout page? Here in Brazil, there is a payment system that is by QRCode, but it is all misconfigured when we enable it.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, with latest Elementor PRO and latest The7 theme, slider of company demo don’t work. Regards
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi. I’ve installed a pre-made site but I can’t edit the menu in Appearance > Menu. It seems like any menu is installed/activated but in front-end the Menu works fine. How can I solve this issue?
Thanks
Hello!
Do you use Elementor? Then, you need to edit Header template https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/ and find The7 Menu widget there.
Hello. No, I’m using WP Bakery.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi,
I have noticed that the theme options on top bar in the backend are missing when elementor plugin is active.
Can you please advice on that?
thank you
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Thank you!
Always welcome
Menu broken and the format on some pages. Might be me being an idiot or the latest update? Is there anyway to roll back to an earlier version where all was working well to find out? Many thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello,
On my site: https://pexys.com, after updating the latest version of the theme, the image on the right of the Slider Revolution slider doesn’t appear, whereas when I go to the Slider Revolution slider edition, the image is clearly visible.
Why is this?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, ticket opened. Please check. Thanks.
My website icons are gone.
I insert the icons correctly in the backend but they are not seen in the frontend
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I noticed the UNNECESSARY amount of HTML code the theme is adding to every piece of text I create. The following is supposed to be a simple paragraph with a phrase in italic and two words in bold. I removed the added manually but it gets added automatically. This is affecting my site’s performance and SEO. Am I doing anything wrong?
-the7-base-color); letter-spacing: var(-the7-base-letter-spacing); text-transform: var(-the7-base-text-transform); word-spacing: normal;”>However, it is -the7-base-color); letter-spacing: var(-the7-base-letter-spacing); text-transform: var(-the7-base-letter-spacing); text-transform: var(-the7-base-text-transform); word-spacing: normal;”>important to remember -the7-base-color); letter-spacing: var(-the7-base-text-transform); word-spacing: normal;”>that -the7-base-color); letter-spacing: var(-the7-base-letter-spacing); text-transform: var(—the7-base-text-transform); word-spacing: normal;”> if your pet consumes it in large quantities. -the7-base-letter-spacing); text-transform: var(-the7-base-text-transform); word-spacing: normal;”> any plant has the potential to cause digestive discomfort -the7-base-color); letter-spacing: var(
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi! Not sure if this is even possible but is there documentation for migrating content from the older WP Bakery blocks to Elementor? Does continuing using older WP Bakery blocks have any impact on performance or features? I have built a few sites with your theme since 2015 and I’m trying to figure out if I need to start from scratch with some sites.
Hi!
From my personal experience, I am afraid you will have to create it from scratch. You can start with configuring Global Fonts and Global Colors in Elementor “Site Settings”. And then configuring The7 Typography, The7 Buttons, etc. in The7 Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/
Is there a semi-easy way to customize the product grid for archive product loops with your theme using WPBakery? I have an e-commerce site practically done, but the client wants to add custom fields.
Hi! I am afraid adding custom fields will require editing PHP templates.
Hi is it possible to have different logo on different pages? I see that you have custom menus option for pages how about the logo?
Hi!
Yes, it’s possible. Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
- ,
- or <menu> parent elements. : https://nimb.ws/NAaxso
https://nimb.ws/1rcVUN
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Support RTL?
Hello!
Though The7 is not officially RTL compatible, many people are using it for their RTL sites.
i import ‘Main Demo’ and i make all setup, speed up website with ‘Fast Velocity Minify’ but website is slow why? mobile speed is about 30%, please check https://konsentam.com/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Please can you advise how to remove the ship emoji from my nav bar on mobile? Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I send a support ticket. Still no answers ????
Hello! I am sorry, but we don’t work on weekends. All tickets are replied in the order they have been received.
Hi, just letting you know the latest update 11.7.1.1 is causing a 500 Internal Server Error. Lucky I had a backup so could roll back to 11.7.1 to get our client website back up.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
