6411 comments found.
and cant install plugins http://prntscr.com/aBu-qqnjvrWc
Hi tengkuhaidi
could your please send us your system status that you can find in JNews Dashboard > System Status and php error log of your site? you can share it by contacting us from our profile in the link below
Thank you
i send to you, please help thx
any answer ?
sorry for the delayed response, We are usually online around 09.00 am – 06.00 pm GMT+8. Please allow us to answer your question up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday.
we will check your email as soon as possible
Thank you
hello sir can u check from my email again ? there are still errors related to installing plugins via the jnews dashboard. Thank You
Why does the “Related Post” show only the latest posts (‘sort_by’ => ‘latest’ )? Can you make the setting random (‘sort_by’ => random’ )? In file SinglePost.php
Thank you.
Hi mensby,
yes, that possible to sort by random in related post, this feature will be available in the future update.
Thank you
Today, 2 my sites use jnews theme cannot update lastest news via module 21, module 9 and module 16. I’ve try module 21 to 12, it display lastest news correctly. How can I fix this problem without change module?
I’ve turn off Enable Cache Query from Global Query Option Settings and cleared cache but it not work. It’s suddenly display error today
Hi hanthienhai,
we’ve checked the module 21, module 9 and module 16 in our side and still able to display the latest post, first please try to check these settings below on Content Filter Setting for module 21module 9 and module 16 in your site
1. make sure that included only unchecked
Uncheck Include only2. set sort by to the latest post
set sort by to the latest post
if the problem still persists after you adjust the settings above, please share your site login information in our support forum, you can share your information privately in our forum
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
How can I increase the size of the logo for mobile viewing. Logo is too small and needs to be increased but can’t find an option for this. Support page is not working for me.
Hi cancasa,
to adjust the logo size you can use this additional css below, you can add it on Wordpress Dashboard > Appearance > Customize > Additional CSS
.jeg_mobile_logo { width: 150px; height: auto; }
you can adjust the width or height on the code above according to you needs
if you can’t login to our support forum maybe your support license is expired, please try to extend or renew your support license.
Thank you
hi. im realizing that the install plugin option in jnews theme is not working. not able to download jnews plugin from the jnews market place. throwing error wich says: REQUEST IS NOT VALID! TRY TO CONTACT SUPPORT. i dont know what the … is this. i have my real license. my support is of while working on other projects. plz fix that as we want to use the theme for a magazine project.
jnews plugins are not loading on jnews plugin marketplace. importing demo not able to connect to download required plugins for each demo. so weired. i dont know if other experience the same problem. or you blocked me from accessing the plugin market place. of course theme is activated. thanks
Hi treadstone10,
first please make sure your license is activated, please go to WordPress Dashboard > JNews Dashboard, if you see this activate button, please activate the theme license first
after the license activation is successful, this welcome screen will appear on the JNews dashboard, and then you can try to install the plugin
if the problem still persists after activating the license, please send the system status that you can find in WordPress Dashboard > JNews Dashboard > System Status to the link below
https://themeforest.net/user/jegtheme#messageThank you
Hello, I wanted to know when the sales for this theme will return? I am interested in buying it as soon as possible. Thanks
HI linux3d,
sorry, unfortunately that the sale period has just ended, for now, we have no plans to offer discount
Thank you
Hello, I have seen magazines that have the option of audio reading in their articles. Is that possible in this theme? If not, do you have plans to incorporate it in the future? Thank you so much
Hi alfredodacos,
sorry, unfortunately at this point we don’t have feature for audio reading or screen reader option. we also can’t promise whether or not we can implement this feature in the future, because we need to select and prioritize the features that need to be implemented
Thank you
I thought Jnews has inbuilt Table of contents? Where will I see it?
Hi kingsparo1,
yes, JNews has a built-in table of content feature, please check the link below for the table of content documentation
JNews Table Of Content Documentation
Thank you
Ok… Thanks
Social Counter Widget Not Running, no documentation, no references, no support (because it expired). what do I have to do ?
HI Cranzi,
regarding this thing please give us more information about which social counter that you want to use and your system status that you can find in WordPress Dashboard > JNews Dashboard > System Status, you can share your information through our profile
https://themeforest.net/user/jegtheme#messageThank you
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.2.2 Active theme: JNews (version 11.0.8) Current plugin: JegAI Assistant (version 1.2.1) PHP version 8.1.18
Error Details
An error of type E_ERROR was caused in line 99 of the file /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/include/class/class-init.php. Error message: Uncaught Error: Class “JEG\AI_ASSISTANT\Editor\Editor” not found in /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/include/class/class-init.php:99 Stack trace: #0 /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/include/class/class-init.php(90): JEG\AI_ASSISTANT\Init->init_instance() #1 /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/include/class/class-init.php(80): JEG\AI_ASSISTANT\Init->__construct() #2 /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/jeg-ai-assistant.php(36): JEG\AI_ASSISTANT\Init::instance() #3 /var/web/site/public_html/wp-content/plugins/jeg-ai-assistant/jeg-ai-assistant.php(42): JEG_AI_Assistant() #4 /var/web/site/public_html/wp-settings.php(453): include_once(’/var/web/site/p…’) #5 /var/web/site/public_html/wp-config.php(96): require_once(’/var/web/site/p…’) #6 /var/web/site/public_html/wp-load.php(50): require_once(’/var/web/site/p…’) #7 /var/web/site/public_html/wp-admin/admin-ajax.php(22): require_once(’/var/web/site/p…’) #8 {main} thrown
I don’t have current support because I have been using other themes, but I wanted to let you know. I got this error message when I started using your plugin for content.
Hi videolab_media,
please make sure you are using the latest version of Jnews Essential, currently, the latest version of news essential is 11.0.3
please also check that the class-editor.php in jeg-ai-assistant/include/class/editor/class-editor.php file and folder name and structures look like the screenshot in the link below
if both requirements above already matched and the problem still persists, it seems we need to check it directly on your site, please share the system status that you can find in WordPress Dashboard > JNews Dashboard > System Status and ftp access through our profile
https://themeforest.net/user/jegtheme#messageThank you
Is Rank Math Seo compatible with Jnews.?
Hi radhe1232,
yes, the JNews theme is compatible with Rank Math SEO. it is worth noting that we also have built-in SEO plugins that you can consider such as JNews JSON LD and JNews meta header.
if you are using Rank Math SEO plugin please disable News JSON LD and JNews meta header and vice versa
Thank you
A question about your awesome Review plugin; is there a way to connect to price comparison APIs for prices display, e.g. as you know, prices change often and it would be nice to not having to update many of them on a regular basis. Thanks!
Hi tatianna21,
sorry unfortunately at this point we don’t have option to connect price api to the review plugin price.
but maybe you can consider to contact our custom change service
alternatively, you can hire someone from the site below to do this.
https://www.freelancer.com/ https://www.upwork.com/ https://www.toptal.com/Thank you
what plan is included with JegAI Assistant if we purchase this theme?
Hi REVERY,
JNews license owners have the privilege to get free 10.000 credits to use the JegAI assistant
Thank you
Hello,
any idea when jnews will integrate bunny stream api so local mp4 can be uploaded to bunny.net via the api and solve the problem of WP HOSSTING LIMITATION??
2. I haven’t been able to use jnews because it has no 16×9 aspect ratio for youtube videos thumbnails . 16×9 is the only aspect ratio that displays youtube videos properly.
Hi simonsitto999,
unfortunately, we can’t promise when we will add bunny stream API and the 16×9 aspect ratio, currently, we are in the development plan that we have planned.
Thank you
JNEWS provides excellent Youtube Import functionality.
Yet it does not support the 16×9 ASPECT RATIO that YOUTUBE VIDEO ONLY SUPPORT.
I CAN NEVER UNDERSTAND WHY IT IS NOT INCLUDED IN ITS DESIGN.
THIS SHOULD NOT HAPPEN TO A PREMIUM THEME LIKE JNEWS.
PLEASE GIVE IT A TOP PRIORITY TO ADD THIS TO JNEWS
IF YOU GUYS DON’T GIVE IT A PRIORITY.
I WANT A FULL REFUND ON MY PURCHASE.
REGARDS,
ttt
Hi saveuscoalition,
unfortunately, we can’t promise when we will add bunny stream API and the 16×9 aspect ratio, currently, we are in the development plan that we have planned
Thank you
With this theme can I create my own single post template. Can i customize the review box?
Hi whatnew,
yes, you can create your own single post template.
for the review box customization it depends on what kind customization that you want to do, you may need additional custom css or php code to do that.
Thank you
Hi just finished buying the theme. But when i tried importing the demo site, it stops in the global styles and never finish.
i need to install this demo in a staging site. im using wp staging pro
Hi algreigh,
regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please attach the system status of your site in our support forum, you can find the system status in WordPress dashboard > JNews Dashboard > System Status, you can share the information privately in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi, a social network icon of LINE is a bit broken. Could you tell me how to fix ?
Screenshot https://share.getcloudapp.com/YEu4Q1e8
Hi hoda2press,
we checked the line icon in our side and it still looking normal, please check the screenshot below
https://imgur.com/6GCv2Hbthe style of the line maybe affected by third party plugin style, please try to disable some plugins that not related to JNews and then check if there are any changes to the line icon.
If you need further help, please create a support ticket using the link below, you can share your site information privately in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
How do i remove the clock icon?
Hi HoracioStjeward,
could you please give us more infomation which clock icon do you want to remove? maybe you can attach screenshot and site url
Thank you
Thanks for the swift reply, this is the link to the site:https://keynews.sr/voorpagina-2/ its the little cock icon on the meta description area. https://drive.google.com/file/d/1kb7zBMaSp8isJZCdmmVQTZ3ZjiHoZ1x7/view?usp=sharing
to remove the clock icon on the postblock meta, please try to add this code in dashboard > appearance > customize > additional css
.jeg_postblock .jeg_meta_date .fa-clock-o { display: none; }
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Love the look and feel of the podcast version of jnews…. by any chance do you have a step by step video on how to set up the podcast website?
Hi EMDesignStudio,
sorry unfortunately we didn’t have the video for the podcast, but we have the text documentation for the podcast, you can check the documentation for the podcast in the link below.
JNews podcast documentation
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
i email your company a week ago with no response about paying you to do the installiation…. you are clearly extreamly too busy to reply… is there a installion team you can recommend that i can pay to install your theme that knows your product? pleace and thank you.
ignore that…. i figured it out.
