23139 comments found.
Hi there, any changes in Theme Options and the site gets stuck. “There was a error please try again.” I already reinstalled Porto, but no change. My redux_options_porto_settings JSON file is 50MB (!), usually it is 40KB. I cleaned it up and tried to import, but the import is also not working. My support already expired, but if I know that you can help and fix this, I would renew. But I don’t want to renew and then support tells me I have to rebuild anyway…. or can you give me a hint how to get this solved? please advise. Thank you very much!
Hello, @ProBaleares,
Please add ‘zlib.output_compression = Off’ in php.ini and then check back again.
And also please read and follow the instructions written in the below-listed threads:
https://stackoverflow.com/questions/38693992/notice-ob-end-flush-failed-to-send-buffer-of-zlib-output-compression-1-in
https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:config:gzip-compression
Alternatively, Could you please try to check that Live Option Panel is working for you? https://postimg.cc/pyf1jZkD
Regards, P-THEMES.
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Hi P-Themes, thank you for your reply! I tried Live Option panel already, but it also doesn’t work. There seems to be thousands of rubbish code in the porto_settings.
zlib.output_compression = Off’ in php.ini doesn’t make sense as we are using the newest php version.
What happens if I delete porto_settings altogether in my wp_options? Unfortunately I couldn’t find a plugin which only empties instead of deleting. Will there be a fatal error? Or will there be a new porto_settings option which I then can edit again? Please advise. Thank you for your support!
Hello, @ProBaleares,
I am sorry but there is no rubbish code, the issue is on your site and that seems to be your server end issue, now we have to check it on your site, we request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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1. Theme update is not working for some reasons. 2. Woocommerce cart and checkout shows infinite circling.
Any idea?
Hello, @iCanWP,
What exact issue you are facing with updating the Theme? Could you please share the screenshot with me here for my better understanding? you can use this site to upload and share the URL of the screenshot here: https://postimages.org/
OR you can try to update the theme and plugins manually as well by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Hello I installed the Shop 36 theme and it worked ok. But today after update the Woocommerce plugin all the styles dissapeared, it looks horrible.
Hello, @leonardopid,
Sorry for the inconvenience but your site is in Maintenance Mode: https://metalstorechile.cl/ so we request you that please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
OR please try to follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Thanks a lot! That solved the issue 
You’re Most Welcome!!
Hello
Please reset registration for Item Purchase Code: 35cb2d8f
I already requested this via support, sorry, but it’s kinda urgent
Thanks!
i was able to do it myself in your support area. thanks
Sound’s Good!! that you have managed to fix it by yourself 
You are the best.
Feel free to write back to us anytime, we are always here to help you.
Regards, P-THEMES.
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Hi, I can’t find how to customise the colour of hero-section-bg which is the green overlay at the top of the ‘Energy’ template…. I can’t see it in the CSS file… where is it exactly?
I found it in custom css in theme options!
Hi – now the ‘Porto Members’ has been deprecated… how can we insert the ‘Member’ option into a page? Like we was able to before with the module? Thank you.
Hello, @MrADeveci,
You can use the Porto Posts Grid element and set the Member Post Type as per your requirements, please refer to this screenshot: https://postimg.cc/KRwHcnVg
Regards, P-THEMES.
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That’s great, thank you…. I was using the wrong Posts Grid module!
You’re Most Welcome!!
getting this error when trying to update the theme, already created a ticket and no reply! we urgently need you to fix this
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @parisalex3000,
We have already replied to your support ticket #24847, so please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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Hi Porto, By default in a product layout is comming with a “size guide” photo. How can I remove it? and also the atribute size guide thanks
Hello, @Joaquim_,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
Regards, P-THEMES.
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Hello.
When I switch to a child theme of porto (even a blank one) the layout settings get lost. I tried exporting the settings from the “Theme Options” when the parent theme (porto) is active and then importing them when the child theme gets activated, but that didn’t fix it. How can the settings be transferred?
Thank you
Hello, @Dimitris73,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Hello!
Unfortunatly the add to cart button on our product-single is not working anymore, since we did the latest updates. From all archive- category-pages our customers are still able to add to cart directly.
After clicking on add to cart on the product-single it states, the product got added to cart, but the cart itself stays empty.
We already deactivated all other third party plugins except the porto-functionality but its still not working.
PHP = 8.0.28 memory_limit = 256M max_input_vars = 10000 max_execution_time = 300 max_input_time = 300
Do you have any idea what could be causing these problems?
Hello, @jacor,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Please I need support, I create a new ticket id #24767 , thanks
Hello, @pereztroff,
We have solved and replied to your support ticket #24767, please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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Bonjour; Je viens d’acheter ce thème. Problème je n’ai même pas accès à woo-commerce est-ce normal ? On me demande de payer l’abonnement Elementor pro donc payant pour y avoir accès ….
Hello, @magotkevin45,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi there,Please view support ticket created.
Hello, @lukes87,
We have already replied to your support ticket, please check back to your support ticket replies now and then reply back to them accordingly.
Regards, P-THEMES.
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Hello Support Team, Please let me know if PHP version 8.2 is compatible with Porto theme.
Thank you!
Hello, @prasannakalinga,
Yes, Porto WordPress is fully compatible with PHP version 8.2, but might be the plugins you used are not such as page builder, Woo, SR, etc, so you have to check the plugins compatibility by disabling them and reactivate them one by one.
If all goes well, you are good to go
Regards, P-THEMES.
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I tried to import a demo, but I get an error, I would like to understand what the minimum import requirements are
Hello, @iena22,
What exact issue you are faing with working our theme? The minimum requirements to use our theme is: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Regards, P-THEMES.
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Grazieeeee
You’re Most Welcome!!
Hi,
I recently purchased Porto to develop a simple webapp with a bootstrap based form. I found that bootstrap.css is wrongly compiled, creating incorrect css rules. I notified this bug to support team and they told me that they cannot do anything about it due to “our limitations” and pointing me to their customization service.
I’m telling you there’s something wrong in your theme and the answer is you can’t solve it… Very professional!
Hello, @ganix33,
Sorry for the inconvenience but I have just collaborated with the support agent, and the issue was you want to use the bootstrap classes on the section which already have the theme core CSS applied in the core files, so our agent instructed you to use the !important and apply your own CSS on that section, but you do not want to do that, and then our agent instructed you that the other possible way is to remove the theme core CSS from the theme core files and apply the bootstrap classes then, and then you told that it will be overridden when you will update the theme, and it’s true, because in that case you have to Customize it in the Child Theme, and our agent told if you want the Customization code by us, then you have to request for the paid Customization services.
Well, we again replied to your support ticket, please check our reply there and then reply back to it accordingly and please communicate there at one plece to avoid any inconveniance.
Regards, P-THEMES.
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Latest update compatible with WooCommerce 7.8.x yet?
Hello, @MrADeveci,
Yes the very latest version of the theme is fully compaitable with the very latest version of the WooCommerce 7.8.x
Regards, P-THEMES.
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Hi I bought your theme a couple of times now. The last time I bought this I did the installation via the setup wizard en installed the demo content (WPbakery). Now when I edit a page and want to insert a “porto products slider” (show products by category of id in slider) I don’t see this option in the woocommerce tab (on other websites where I use your theme I do have this option).
Hello, @dennygoosensen,
Please try to use the Porto Posts Grid element and set it as per your requirements, it should work for you, please refer to these screenshots for better understandings: https://postimg.cc/Lg8dzYkc & https://postimg.cc/7bKrq9ww
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I have a site that presents a problem in the “Cart” page, the field to increase or subtract quantities works, what is not working correctly, or is not executing the operation, is the update of the values when increasing or decreasing the order, of the quantities of the order. (I attach screenshots). Example, if I order two items worth $170, their subtotal is $340, now, in the “CART” page if I lower the order quantity to 1, it should register a modification in the subtotal to $170, likewise, in the tax, and in the total to pay, likewise, it should register that order modification in the cart icon at the top, and unfortunately, none of that is happening, it does not modify the amounts to pay when the order quantities are modified.
This is on the “CART” page.
We need to fix this as soon as possible.
Hello, @dasaproducciones,
To change the quantity, the price automatically update on the cart page. You can copy and paste the Below code. to the Dashboard >> Appearance >> Theme Options >> Skin >> JavaScript Code >>JS Code before body. See Screen Shot for better reference : https://postimg.cc/Wqd6MS9G
var timeout;
jQuery( function( $ ) {
$('.woocommerce').on('change', 'input.qty', function(){
if ( timeout !== undefined ) {
clearTimeout( timeout );
}
timeout = setTimeout(function() {
$("[name='update_cart']").trigger("click");
}, 1000 ); // 1 second delay, half a second (500) seems comfortable too
});
} );
Regards, P-THEMES.
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Thank you! it’s solved! The ideal would be to include that code within the theme, you will save time you, and customers, thank you.
Hello, @dasaproducciones,
Sure we will, please write this suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
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Hello, After I update the theme, I get an error
Fatal error: Uncaught Error: Call to undefined function porto_shortcode_add_floating_options() in /public_html/wp-content/themes/porto/vc_templates/vc_column.php:331
I’m updating from 6.0 to Version: 6.9.5
I had to uninstall WP Bakery and as recommended install Visual Composer from WP Repo
Please suggest.
Thank you
Hello, @valuewalk,
Could you please contact us via our support system with your site WP Admin and Cpanel URL and Credentials so that we will check it for you on your site and help you out in resolving your issue?
Regards, P-THEMES.
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Well, Version 6.0 of your theme was using WP Bakery, is 6.9.5 using Visual Composer?
Hello, @valuewalk,
No, Visual Composer is no more compatible with our latest theme, so we suggest you do not use it, and try to build your site with Elementor OR WP Bakery page builder.
Regards, P-THEMES.
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Thanks for your response.
Many pages are already using visual composer from the older version of your theme, any instructions on migrating? There are many pages, it won’t be possible to rebuild all of them manually.
Hello, @valuewalk,
Unfortunately, there is no such possible way except Customization.
Regards, P-THEMES.
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Hello, I have a problem with the slider on the homepage of my website (site under construction). I’ve installed the “Business Consulting 2” theme. I’ve chosen to work with Elementor (the one included in your package). I want to modify the default images to replace them with my own, but I can’t find where to replace each of these images in the carousel. I can access the “Porto additional settings”, but I don’t see where to change the images with the carousel option. The theme is up-to-date. Thank you for your help.
Hello, @mandrake62,
Please edit your home page with the Elementor page builder, and then edit the section, after that edit the column and under the porto additional settings, you can change the background image as per your requirements, please refer to this screenshot: https://postimg.cc/VdrMHCkb
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Thank you very much for your quick response. The functionality is great.
You’re Most Welcome!!
