39270 comments found.
Hi, I am having payment issues with both my Master Debit Card and PayPal. Please, look into this issue and resolve it ASAP. Warm regards.
Hi,
If you’re having issues with payments on envato/themeforest site, please get in touch with their support as they handle all sales related issues. If you’re seeing issues accepting payments with a payment plugin, I’d recommend checking with the plugin support as sometimes it’ll be an issue with the payment module and not related to Avada.
Thank you. – Abbas
Can I use local font by default? or do the theme use only google fonts?
Hi,
You can definitely upload custom fonts and use those with Avada.
If its a custom font, it has to be uploaded to your installation.
For details on setting up custom fonts with Avada, please see our post here:
https://avada.com/documentation/custom-fonts/Thank you. – Abbas
Hello we have purchased avada theme (purchase 37b5ded6-48.. ) and installed it on the domain https://karpathiko-glendi.net. We are having issues with the footer widgets suddenley they have disappeared from the left sidebar of wordpress (appearance menu). For your information in the past it used to show normally. Is there any fix? I have updated the avada theme and plugins of the theme to the latest version. Also wordpress is up to date.Thank you
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
One of my unused registration code is showing as being used on another domain but is actually not.
I cannot see the code listed in my.avada.com as well.
If I try to raise a ticket on my.avada.com it says my support has expired whereas I do have 6 months of support left.
Please help fix this.
Hi,
Your support is showing as valid. Please log out and then log back in to the support area and you should be able to submit a ticket now. Once the ticket is submitted our team will get back to you as soon as possible.
Thank you. – Abbas
Recently observed this. After a fresh WP 6.22 install, removing TwentyOne and TewntyTwo themes (that leaves TwentyThree theme), if Avada (main) theme is uploaded, it gets uploaded.
But upon clicking to activate the theme, it breaks the site. Neither the frontend nor the backend is accessible.
Please fix this asap.
Hello @bhavins
I have 2023 with Avada on my installation and it works without any issues, there could be some other factor and most probably a broken installation of Avada in this case, please make sure you have installed Avada properly by reinstalling it.
If however the issue persists, please know that you have a valid support with us and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
There is no way for the content boxes to be seen on mobile How can I force it to be seen on mobile?
Hi,
Content boxes should show on all screen sizes unless you have the element/parent column or container set to hide on smaller screens via the Visibility settings or render logic setting in the column/container settings.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My client wishes to see two demos before finalizing on a layout. Can I install and register one license on beta1.mycompany.com and beta2.mycompany.com and show the demos with his content?
Once finalized, both demos will be deleted and will then go live on mycompany.com
Hi,
Avada can be installed on live/production and one staging installation so you could install on the main domain and then install the other dev/test copy on a domain name like dev.site.com and will be able to import the two prebuilt sites to show to your client.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The main domain has a live site already so can’t disturb that. How else can I have two staging setups for demonstration?
Hello @bhavins
You can not have two staging domains registered on a single purchase code, that is not a possibility I am afraid.
Thanks
-Ammar
Hello,
“The ‘Side Navigation’ page template will be deprecated in a future version of Avada. We have replaced it with a better solution, the Avada Vertical Menu widget. This new widget offers the same features but with greater flexibility. It works with the WP menu system. Please utilize this new method instead of the page template which will eventually be removed.”
We have tried the Vertical Menu widget but it does NOT have the same layout as Side Navigation. There are no Lines any more.
Please see the Side Navigation menu ( I need to look the vertical menu widget exactly like this): https://drive.google.com/file/d/1CR4sHuag1Ml17nkZ6xfTLPs7c45qSw3N/view?usp=sharingHow to add Lines and change the color of the text? There is no setting for it!?
Hello @Piska
You will have to choose between the vertical menu design and custom menu and use Avada Widget Options to change the design further, if you need further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I have added a Divider Color in Avada Vertical Menu widget. I have lines now. But where do I change the color of the menu text? In The ‘Side Navigation’ is the color Gray, visited page Green. There is no option in Avada menu options for it. Where is the vertical menu design?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I have already paid for the theme and do not have support any more. “The ‘Side Navigation’ page template will be deprecated in a future version of Avada.” I did not want it to be deprecated! I did not choose for it. You did! Now you want me to pay 50 USD for support for the problem you caused?! I do not ask any customisation. I only want a good explanation how to switch from The Side Navigation to a Widget keeping the original layout. Please provide a video with detailed explanation. I have read all your docs and there is NO detail step by step explanation for it! It is all what I ask. It is your product, which we already paid for.
Hi,
As with any software, some modules need to be deprecated eventually.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and our team will get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
I have sent you an email. Looking forward to your reply. Thank you in advance.
Hello @Piska
We will get back to you as soon as possible 
Hi all, QQ, I am trying to import page/layout with the live builder, but I get “Importing Prebuilt Page Content Failed”. Do you know what might be the reason for it?
Thank you. Igor.
Hello @Igor
This could be due to lower system status limits and values, you can read more about how to fix prebuilt website import method here => https://bit.ly/433PoUd
However if the issue still persists, please open a support ticket as you do have a valid support with us already.
Click Here to Get Avada Support
Thanks
-Ammar
Hey! – I purchased this great theme back in 2018 – Since then I had used it on a website I owned, I then removed the website and domain. I have a new domain now and like to use the theme again, but it wont let me, its saying that the theme is already in use. How can I remove the old domain name and allow me to use avada on my new site? – There isnt an option to remove licence anywhere? (I dont want to or need to renew support to have this option removed?)
Edit I have seen the post below – I iwll try that!
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
If you still see issues, please let us know.
Thank you. – Abbas
“The purchase code is already being used on another domain.” This was the error mesage in my backend. I have no other webside and i guess the code are stolen. Can somebody help me what i can do?
Hi there
You can log into your My Avada account, navigate to the “Licenses” tab and manage the sub-domain and top-level domain registration here > https://my.avada.com/licenses/ – If you have not yet registered a My Avada account, please follow these instructions > https://avada.com/documentation/how-to-register-for-avada-support/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the backend of the site and register Avada.
Thank you, MB
Guys, I have purchased 3 licenses (one with support left on it.) – While trying to update to the 7.4 – My theme was suddenly unregistered and checking the others I am afraid to update. I also can login to my support account for some reason. Please Help this is urgent.
Updating to 7.11 apologies.
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you.
This is what I am trying to tell you – I cant access the account either.
I have logged a ticket with the detail in the chat but no one is getting back to me.
Hello Craig_Schrickker
We have contacted you regarding this issue via our support channel, please check your email associated with this account.
Thanks
-Ammar
Ammar, If you check your chat logs, you will see I tried login a call there. I dont have the email associated to this account anymore. I posted details to the chat line and still have no reply.
Hi Craig,
I wasn’t able to track down your chat under your live chat profile with us.
However please try the below link to submit details of your issue. You do not need active support or need to login anywhere to submit a message via the from here. We’ll receive your message and get back to you shortly.
http://bit.ly/2NJoU51Thank you. – Abbas
Someone just replied and I have logged a ticket on your support email.
Hello Craig
Glad to hear that, our team will get back to you as soon as possible.
Thanks
-Ammar
“The purchase code is already being used on another domain.” This was the error mesage in my backend. I have no other webside and i guess the code are stolen. Can somebody help me what i can do?
Hi there
You can log into your My Avada account, navigate to the “Licenses” tab and manage the sub-domain and top-level domain registration here > https://my.avada.com/licenses/ – If you have not yet registered a My Avada account, please follow these instructions > https://avada.com/documentation/how-to-register-for-avada-support/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the backend of the site and register Avada.
Thank you, MB
I want to delete the popup window. Where can I set it up?
I want to delete or change the pop-up on the home page of the ‘Hnadyman’ demo site.
Hi
We do see that you have valid support. It would be helpful if you can create a ticket for the issue as our team can advise better. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Fusion builder makes the web very slow, I uninstall it and it goes super fast. I have also talked to the server and they tell me that it is the fault of this plugin. I’ve done all the performance recommendations and checked interaction with other plugins and it only works if I uninstall Fusion Builder. What I can do? I have more than 60 licenses purchased and it happens to me on some pages thank you
Hi
Your account has grandfathered support. We would advise that you create a ticket with our team and they can help you check the issue
Please use the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, Avada Conflict with “WooCommerce Subscriptions”. | Problem: Pages/edit page= Editor does not display and Avada Setting menu not display. Note: This problem appears in Cart page and some pages. But all other pages are ok. When I disable “WooCommerce Subscription” everything is working fine.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello … I installed the theme on a temporary link, then deleted the link, and when installing the theme on the main domain, a message appeared that the template is used by another domain 1- I canceled and deleted the temporary link, how do I go back to it again and cancel it!
Hi there
You can log into your My Avada account, navigate to the “Licenses” tab and manage the sub-domain and top-level domain registration here > https://my.avada.com/licenses/ – If you have not yet registered a My Avada account, please follow these instructions > https://avada.com/documentation/how-to-register-for-avada-support/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the backend of the site and register Avada.
Thank you, MB
Avada Builder can work with other themes? Thank you.
Hi
The Avada builder is meant to only work with the Avada theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I´m pretty sure I found a bug on the Portfolio section (CATEGORIES) and I don´t think it´s fair to be required to pay for the Support renewal when I´ve only got this issue and my website has been fully functional for years now.
When you scroll down any category and click on the next page the whole thing gets bundled up and becomes a medley of portfolio itens from different categories, and when you try to alter the category it falls on the second page right off…
Hi
We are unable to replicate any such issues at our end
I would request you to perform some basic diagnostics post a backup
1) Disable all third party plugins except Avada builder and Avada core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Avada options by going to WordPress admin panel dashboard > Avada > Options > Performance and click on “Reset Avada caches”.
Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version
Thank you, Shaminder
Hello, I’m a graphic designer and I’m always using your Avada template for building my customer’s websites. A year and a half from now I bought a template to build a website for my stuff dorismyangel.com but I didn’t use it as I want to because I didn’t have time to manage that. Now I want to build my web page that will contain graphic design services, websites also. Please can you give me opportunity to use that template for another domain ‘cause I really didn’t use the dorismyangel.com domain as I want to? Thank you in advance and all the best, Doris Živalj
Hello Doris
You should definitely be able to use that license for a new domain, there is no issue with that as far as a single license is being used on a single domain, to learn more about how you can manage the licenses please read our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need any further assistance, please know that you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
